Customer Service Training
Resume:
Senior coordinator of customer service with * years of experience in exports and imports documentation in international logistics. Adapt in handling the busy schedules and multi-tasking
Experience
2015:06 senior coordinator of customer service
2019:06 Hapag-Lloyd AG
Experienced in working both Imports as well as Export Data Teams.
Working with Clients and Teams to ensure smooth Service Delivery
Responsible for SLA includes Process Volume, Quality, Aging, TAT.
Worked sincerely in Performance Mgmt., and MIS.
Handling process critical escalations
Collaborating with Area SPOCs for process updates
Training Management Experience:
Provided training to new employees and internal/external clients in process.
Modified training programs as needed.
Administered course evaluation based on customer needs.
Conducted training needs assessments by identifying process gaps
2011: 04.Crew member (par time)
2014:04. McDonald's and KFC
Operations/Client Management Experience:
Responsible for order taking from customers
In charge for kitchen for preparing the order.
Acted as a Lobby in charge in taking care of customer needs.
Education
2011: 06 Asan Memorial College of arts and science (Chennai)
2014:04 B.C.A
Bachelor of computer application in computer science department.
2009-06JaigopalGarodia national hr sec school
2011-04 mathematics with biology
Achievements
Won R&R certificate for contributing Highest Productivity and Quality
Interests
Cricket and body building.
Languages
Software
Skills
Personal Info
Prakash
Palani
Senior coordinator of
Customer service
Address
17. Gandhi cross street, Pallikkaranai
Phone
E- Mail
******************@*****.***
Date of birth
16-02-1993
Linked in
Linkedin.com/in/prakash-p-405694148
Twitter.com/prakkie@prakkie16
Business process improvement
Project scheduling
Strategic planning
Communication skills
Mail handling and writing corporate
Mails
MS Excel
Advanced knowledge of MS Excel
(Macros, pivot tables. Data Visualization.
Creating and modifying databases, tables,
Queries and forms)
English
Spanish
Basic
Tami
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