Front Office Customer Service

CynthiaPreciado

****Palm Ave .

Maywood,CA*****

310-***-****

***********@*****.**

OBJECTIVESeekinga positionwhere proficiency in managingoffice operations,scheduling coordinating ensure keep excellent tracking record to ensure to bring revenue and make it profitable to the company,collections,and excellent customer service skillswill be utilizedwhile completing tasks that will further improve the overallefficiency of the office and effectively contribute to the mission of the company.

SUMMARYOFQUALIFICATIONS

· Bilingual(English/Spanish)

· MSOffice / outlook

· Multi-line telephone

· Scheduler coordinator

· Strongcommunication skills

· Qualitycontrolmanagement (follow up andreschedule noshow appts)

· Collections

· Invoicing accounts receivable

· Internet/emails

WORKEXPERIENCE

PersonalAssistant, Pantoja Services Maywood,CA 10/12 –12/17

· Maintainedscheduling, office visits, andmade bankdeposits

· Scheduled and confirmedappointments for clients

· Created,maintained, andentered information into databases

· Answered te lephone andgave information tocallers and took messages

· Obtainweekly reports for office invasive surgical procedures FinancialAidOfficer, AmericanCareer College Anaheim,CA 06/10 –09/12

· Providedfinancial aid counseling to students regarding applicationprocedures andeligibility requirementsfor student aid programs

· Assisted students with the completion ofapplication forms

· Interviewedstudents andeducation and counseled them regardingfinancialmattersand loan default

· Qualitycontrol reports

· Ensure Student financialaid awards were paid in timely manner. Lo an Officer,Pride Financial Lynwood,CA 08/05–06/10

· Obtainedand compiled copiesof loan applicants’credit histories, corporate financial statements,and other financialinformation

· Reviewedand updated creditand loan files

· Explainedto customers the different typesof loansand credit options available

· Generate own leadsm network

Admitting Representative, Pacific Hospital Long Beach, CA 03/02 –03/03

· Created and maintained medicalrecord folders

· Verified insurance and collectedpayments and co-payments

· Handled customer complaintsand took appropriate action toresolve them

· Signedin patients andcollected necessarypaperwork Scheduling Coordinator, MillenniumOutpatient Surgery Ctr Santa Ana, CA 11/00 –07/04

· Scheduled and confirmedpatient diagnostic appointments,surgeries,or medicalconsultations

· Answered te lephones and took messages

· Verified insurance and ordered transportation

· Performedgeneraloffice duties,such asmaintaining record database systems and bookkeeping work

EDUCATION

Be llHigh School,Bell,CA Diploma

East Los Angeles community college,Ca

Businessmajor Active

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