Manager Administrative Assistant

Objective

To obtain employment in the technical support field that enables me to use my strong communication and organizational skills, while assisting troubleshooting and resolving issues with customer facing applications.

Highlights

Bachelor of Science in Applied Human Science- Colorado State University, Obtained 5/2013

Experience with SQL, Salesforce, Microsoft Dynamics

Experience software testing

10+ years of customer experience

JIRA tickets

Work Experience

Client Support Specialist

Timeshare Termination Team

04/2019 to Current

Creating and maintaining client files

Communicating Case Progress

Corresponding with client’s and attorney’s office

Posting client payments

Help Desk Representative

ARC Document Solutions

09/2018-04/2019

Answering Inbound Calls

Monitoring help desk application and opening servicing tickets within ARC Fleet Manager

Verifying the operation of client’s machines

Updating call statuses

Following up with clients

Opening supply request

Website Support Specialist

TransAmerica

03/2018-09/2018

Answering inbound calls and logging client’s questions

Troubleshooting client’s access to website and web applications

Providing procedural instruction to clients

Documenting system issues and reporting the status

Submitting JIRA tickets for ongoing system issues

Accessing SQL and Salesforce to obtain and update client information

Technical Delivery Coordinator (Contract Position)

IHS Markit

09/2017-01/2018

Providing physical and online fulfillment of client orders which include setting up online and desktop product entitlements and licensing using salesforce to track requirements

Troubleshooting client’s access

Testing client’s physical products to ensure function

Performing order entry into one or more delivery systems and basic order troubleshooting

Advanced Customer Service Specialist

Nordstrom Bank and Credit

05/2017-09/2017

Answering inbound inquiries by applying knowledge of company product offerings

Troubleshooting client access to online account

Processing client payments

Troubleshooting POS issues remotely

Reviewing client data for credit decisions

Administrative Assistant

University of Colorado

09/2016-04/2017

Digitizing medical records

Taking meeting notes and reporting status of project to Project Manager

Coordinating preliminary administrative duties for upcoming project phase

Quality checking teams work to ensure accuracy

Records Coordinator

Aspen University

09/2015-09/2016

Maintaining student files physically and digitally

Reviewing prospective student’s applications for eligibility of admission

Evaluating student transcripts for transfer credit and applying credit where applicable

Answering inbound calls and emails

Junior Quality Assurance Tester (Contract Position)

iBeta

06/2015-08/2015

Manually testing functionality of various web-based advertisements over multiple mediums

Dynamically adapt test approaches to the context of each project

Performing exploratory tests

Developing and executing test cases and documenting results

Logging and reporting reproduceable system bugs

Working with Project Manager to ensure timely execution of testing in accordance to project schedule.

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