Customer Service Sales
Resume:
JESSA FABRO CURILAN
Address : P.O Box ****, Old Salata, Doha,Qatar
Mobile No: +974-****-****
Email: *****.*******@*****.***
SUMMARY
Accomplished sales associates with successful background in the delivery of exceptional service and the ability to assist high- profile customers with the sales of skin care products.
Demonstrates exceptional communication and robust relationship building skills and encourages team collaboration in order to achieve excellent levels of customer satisfaction. Customer-focused and experienced in Retail, with the proven ability to work towards and consistently exceed targets. Committed to delivery of high service standards, with strong customer care skills and the resourcefulness to deliver consistent sales results.
PERSONAL INFORMATION
Born: May 6th, 1992 Cagayan De Oro City (Philippines)
Gender: Female
Citizenship: Filipino
Permanent Address: Cagayan De Oro City, Philippines
Marital status: Single
CORE SKILLS/ IT SKILLS
Ability to follow verbal and or written instructions.
Customer Services
Sales Assistance
Customer Engagement
Team Collaboration
Computer Literate
Excellent in MS Office
Flexible and can easily manage work under pressure
Able to work with multi ethnic workforce
Broad experience in customer service
Excellent oral and written communication skills in english
Able to maintain good communication with customers / clients
CAREER SUMMARY
May 2016- Present: Americana Food Company
Location: Villagio Mall - Doha - Qatar
Position: Receptionist/Host/Hostess
Key Responsibilities
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by informing regarding the new promotions.
Provide assistance for customers order and generate their bills.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Nov 2012- May 2015: Watsons Health and Beauty Incorporated Philippines
Location: Cagayan de oro city, Philippines
Specialization – BEAUTY CONSULTANT
Ponds Institute PCN Beauty Uniliver, Philippines
Key Responsibilities
Applying excellent customer sevice skills while offering advice and assistance to customer in a professional and efficient manner.
Communicate effectively with customer such as explaining appropriate use and ensure that customers are satisfied with the products.
Create a positive impression including solid product knowledge and all other components.
Develop and maintain customer service standards
Recommend the proper regimen to be used by the customer.
Maintain a friendly and professional environment by greeting and acknowledging every customer that approaches
Offering friendly and approachable assistance while ensuring that the shop floor remains clean and tidy.
Meeting and achieving KPIs, exceeding targets and expectations by remaining motivated.
Attending and engaging in team meetings, relating to budgets and targets and company updates.
Nov, 2011–Nov,2012 : WRANGLER MENS APPAREL PHILIPPINES
Location: Cagayan de oro city, Philippines
Position: Promodiser / Sales Associates
Key Responsibilities
Provided consistent high quality customer service by demonstrating exceptional product knowledge.
Managed the development and maintenance of quality customer relationships, resulting increased sales and repeat business.
Persuading the customer to buy the product.
Ensure items/ Merchandise arrange and clean in designated location.
Apr. 2010- Dec.2010 Gaisano MALL INTERPACE CORP. PHILIPPINES
Location: Cagayan de oro city, Philippines
Position: Finance/Cashier
Operating cash register and handling cash transaction with customer
Scanning goods and collect payments
Issuing receipts refunds change and tickets.
EDUCATION
march 2013-OCTOBER 2015 CAGAYAN DE ORO PHINMA NETWORK
Cagayan De Oro City
Bachelor in Science Tourism Management
CERTIFICATIONS AND TRAINING
oEMPLOYEE OF THE MONTH
QATAR FOOD COMPANY – APRIL 2017
oCertification of Recognition for Achieving 107% on Total BA performance
MARCH 2015
Ponds Uniliver Philippines -MAY 2013
oPONSDS BEAUTY ADVISORS’ TRAINING WORKSHOP and mastered skills in customer profiling.
CHARACTER REFERENCE
Mr. Atef kamal
TGIFRIDAYS / General Manager
Villagio Mall (Qatar)
Mr. Mohammed khamis
TGIFRIDAYS / Assistant Manager
Doha(Qatar)
Villagio Mall (QATAR)
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