Customer Service Store Manager

Summary

Skills

Experience

Quintrell Sinville

**** ********* **, ********** ** 71108

Home: 318-***-****

*******@*****.***

Customer-driven Pusher with over 5 years' experience in the transportation industry. Adept in conferring with clients to answer questions and resolve problems to ensure excellent service. Exceptionally organized and detail-oriented with managgerial skills to customers and vendors. Eager to transition these skills to a new opportunity with a company that will utilize my managerial/computer skills in way that will challenge my creativity, and allow me an opportunity for growth. Fleet operations, Time management, Oral and written communications, Critical decision-making, Employee management, Logistics management, Customer

service, Information research, Transportation

management, Planning, Dispatch of drivers, Route

planning, Credit card payment processing, Stockroom procedures, Inventory control

JM & F Trucking LLC April 2015 to December 2018

Truck Driver Dispatcher

Shreveport, LA

Planned, assigned and directed 10 fleet drivers to ensure successful deliveries and excellent customer service, Created schedules and dispatched drivers to various sites in the area of 48 states, Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers, Trained and evaluated employees to ensure their work performance met company standards, Spoke with customers to determine whether their expectations regarding deliveries had been met or exceeded, Assessed various driving routes and identified the best paths to maximize productivity and cost-efficiency, Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings Dfw Airport March 2013 to April 2015

Stock Room Associate

Dallas, TX

Verified product numbers with scanners and manual tracking, Performed daily inventory cycle counts and assisted with full audits, Read and adhered to supervisor instructions and printed pull sheets, Replenished inventory with focus on addressing customer needs, Used accurate and efficient storage procedures to shelve new merchandise and returned items, Communicated effectively with members of public in often crowded and noisy environments, Palletized products for shipping or transfer to sales floor, Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes, Coordinated shipping and receiving schedules with production to assist in traffic control on docks, Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets, Reordered stock to replenish inventory without interruption to production U-Haul & Storage September 2000 to May 2012

General Store Manager

Irving, TX

Profitably manage a U-Haul center according to company policies and procedures. Ensured customers received the best service and were provided safe, clean and reliable u-haul products and services. Dispatching and receiving rental items, dispensing propane, installing hitches on cars and trucks, automotive/trailer wiring, Education and Training

storage facilities management, retail sales, customer service, inventory control, retail open and close operations, auto body repair, computers (basic general knowledge), parts inventory and order processing, budgeting, auditing, payroll, accounts payable/receivable, management, marketing human resources, reservations, credit and collection, also secured store perimeter and enforced procedures to minimize losses, protected store assets also oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

U-Haul & Storage May 2000 to September 2000

Assistant General Manager

Mesquite, TX

Encouraged, trained and disciplined employees to maximize performance, Strategized long-term business needs while generating guest relations feedback for process improvements, Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets, Created list of signature items to increase overall revenue, Monitored cash intake to eliminate discrepancies, Motivated and led team members to work together to achieve targets, Secured positive customer experiences while executing effective quality assurance practices.

U-Haul & Storage July 1994 to May 2000

Customer Service Representative

Shreveport, LA

Performed various duties including: levels of inspection; cleaned rental equipment, dispensed propane, maintain the facility and lot cleaning conditions, served customers in person and on the telephone, used the computers to prepare rental contracts and invoices, Maintained revenue streams by exhausting every option before offering refunds, Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems, Informed customers about billing procedures, processed payments and provided payment option setup assistance, Escalated customer concerns, store issues and inventory requirements to supervisors.

Booker T. Washington High School 1991

High School Diploma

Shreveport, LA

Bossier Community College 1993

Associate of Science: Business Management

Bossier City, LA

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