Dynamic, success-driven and self-motivated professional with significant years of experience in providing an exceptional performance in human resources management, payroll, and benefit administration activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, human resources policies, and regulatory compliance. Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Acknowledged as a strong team player and recognized for professionalism, positive attitude, and commitment to excellence, and demonstrated ability to communicate and work well with executive management, associates, and customers. Currently studying to take the CPP exam in September 2019.

CORE COMPETENCIES

Excellent Strategist - Provide solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.

Exceptional organizational skills - Ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to address organizational problems with innovative solutions.

Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing solutions to meet a diversity of needs.

PROFESSIONAL EXPERIENCE

Driveline Retail 05/2019-07/2019

Director of Payroll and Benefits

Responsible for payroll administration, taxes, and garnishments in a multi-state and international environment processing payroll for nearly 10,000 employees with high turnover

Maintain and managed payroll-related legal and regulatory compliance

Designed and maintained effective internal controls for the payroll function

Responsible for internal/external audit compliance

Resolved issues by providing root cause analysis and corrective action for all non-routine situations

Developed and executed vision for future-state processes and systems, including multi-year road maps, project plans, monitoring, and reporting of process improvement initiatives

Responsible for the accuracy and timeliness of payroll processing, as well as the continuous improvement in accuracy, efficiency, and service levels to ensure readiness for continued growth and the ability to provide world-class service

Completed ad hoc analysis and projects as needed

Administered employee benefits programs such as retirement plans; medical, dental, vision plans; life insurance plans; and wellness programs

Lead the strategic direction in the development and implementation of employee benefits programs for the organization

Oversaw the administration and maintenance of the insurance and retirement programs while focusing on customer service

Oversaw leave processes to include FMLA, sick leave, disability programs, and compliance with the Affordable Care Act and state requirements

Identified opportunities to improve policies and processes as needed in order to improve efficiencies, ensure compliance, and provide a high level of customer service

Assured compliance with regulatory provisions. Interfaced with subject matter experts in legal, accounting, payroll, budget, and other functions to identify and resolve compliance issues

Maintained knowledge of best-in-class compensation and employee rewards programs in the marketplace

Managed communication to achieve employee awareness, understanding, and appreciation

Managed key external vendors, service providers, brokers and consultants to achieve product, service, and cost goals

Managed a team of 21 to accomplish results through training, development, performance management, and recognition

MUSA Auto Finance, LLC and Mortgages USA 11/2017-Present

HR/Payroll Manager

Handles all employee relations issues in accordance to our guidelines

Performs all investigations relating to employee relations and communicates findings with COO and Legal

Assists with recruiting activities including, posting positions, screening resumes, phone interviews, coordinating on-site interviews, and generating offer letters along with the new hire paperwork

Onboards new hires to include, conducting New Hire Orientation, creating personnel files, and entering individuals into the HRIS systems

Process employment verifications, background checks, and unemployment claims

Conducts Exit Interviews on terminated employees

Coordinates HR projects (meetings, training, surveys, open enrollment, etc.)

Administer employee handbook, policies and procedures

Processing of bi-weekly and semi-monthly payroll for hourly and salary employees in multiple states, process monthly expense reports, calculate semi-monthly commission and monthly bonuses

Creates payroll journal entries for the accounting department for monthly closings, along with P&L reports

Develops HR metrics on various HR initiatives including turnover, participation in various programs (i.e.: health & welfare plans, 401(k), etc.)

Ensures all benefit and insurance premiums are deducted from employees’ wages, monthly invoices are audited, and submit audited invoices for payment and any garnishments are processed in a timely manner

Ensures proper authorization is obtained before processing submitted changes as requested including, change in compensation, change in job duties, changes to health and welfare plans, etc.

Administers all Workers’ Compensation, FMLA, Short-Term and Long-Term disability claims

Track PTO and Leave requests

Assists employees with making changes with plans for qualifying events

Maintain knowledge of Equal Employment Opportunity and Affirmative Action guidelines and laws, such as the Americans with Disabilities Act (ADA), Family & Medical Leave Act (FMLA), and the Fair Labor Standards Act (FLSA)

Prepares and maintains employment records related to events such as hiring, termination, leaves, transfers, or promotions

Works with all 3rd party vendors that interact with HR including, but not limited to health and welfare, 401(k), recruiters, legal, etc.

Prepare annual audits and the liaison with all outside vendors

Assists in management of personnel-related policies and programs

Ensures department is organized and operates to attract, hire and retain employees

Generates yearly reports for W2’s, ACA, OSHA, EEO1 and 5500

RightStaff, Inc. 5/2011-9/2017

HR/Operations Manager

Processed bi-weekly payroll, semi-monthly payroll, weekly vendor checks, monthly expense reports and calculate monthly commission reports on a 4/4/5 monthly schedule

Managed grantor contracts and reimbursement requests

Prepared annual audits and the liaison with all outside vendors

Administered employee handbook, policies and procedures

Performed new employee orientation and terminations

Processed employment verifications, background checks, drug testing and unemployment claims

Maintained personnel files, setup computer and phone for all new hires

Assisted in management of personnel-related policies and programs

Tracked Paid Time Off and Leave of Absence requests

Designed, implemented and administered corporate insurance programs such as Medical, Dental, Vision, 401K, COBRA, FMLA, Short Term, Long Term Disability and Life Policies

Managed third-party insurance programs purchased from healthcare providers

Supervised the handling and submission of health insurance, workers’ compensation, and general liability claims filed by employees

Functioned as the liaison between the employer, health insurers, and healthcare providers

Managed all accounting functions including general ledger, data entry, accounts payable, accounts receivable, monthly reconciliations of bank accounts and credit cards, bank deposits, prepare the DOC (Daily Operating Control) report, update the LOC (Line of Credit) spreadsheet, cut checks, and maintain fix asset depreciation schedule

Generated and verify monthly financials statements by the 15th of the month and send to the bank

Maintained personal books for the President, as well as financials for her personal company

Directed annual budgeting and planning process for the organization's annual budget

Oversaw monthly and quarterly assessments and forecasts of organization's financial performance against budget financial and operational goals

Managed daily processing of accounts receivable and accounts payable using QuickBooks, produced reports as requested

Worked with CPA on year end closing and tax report issues

Ensured that accounting department requests are resolved and communicated in a timely manner to internal and external parties

COMTEK Group 2/2007-12/2010

HR/Operations Manager

Processed bi-weekly payroll for hourly, salaried and commissioned employees for 113 employees using Peachtree

Administered employee handbook, policies and procedures

Performed new employee orientation and terminations

Processed employment verifications, background checks, drug testing and unemployment claims

Maintained personnel files, setup computer and phone for all new hires

Assisted in management of personnel-related policies and programs

Tracked Paid Time Off and Leave of Absence requests

Administered COBRA, FMLA, Short Term and Long Term Disability

Designed, implemented and administered corporate medical, dental, vision and life insurance policies, managed third-party insurance programs purchased from healthcare providers

Supervised the handling and submission of health insurance, workers’ compensation, and general liability claims filed by employees

Functioned as the liaison between the employer, health insurers, and healthcare providers

Managed general ledger, data entry, accounts payable, accounts receivable, monthly reconciliations, processing bi-weekly payroll, weekly and monthly financial reports

Directed annual budgeting and planning process for the organization's annual budget

Developed and managed annual budget, oversaw monthly and quarterly assessments and forecasts of organization's financial performance against budget financial and operational goals

Managed daily processing of accounts receivable and accounts payable using Peachtree, produced reports as requested

Reconciled monthly activity, generated year-end reports, and fulfilled tax related requirements

Managed grantor contracts and reimbursement requests

Ensured that accounting department requests were resolved and communicated in a timely manner to internal and external parties

Developed long-range forecasts and maintain long-range financial plans

Prepared annual audits and was the liaison with all outside vendors

Prepared and organized all contracts for consultants and clients

Managed daily operations and maintenance of the office and facilities as well as, developed and maintained company website and marketing material

Managed company’s commercial insurance policies, and supervised office staff including coaching, training and disciplining staff

The INSOURCE Group, Inc. 8/2001-1/2007

HR/Office Manager

Assisted in processing bi-weekly payroll for hourly, salaried and commissioned employees for up to 325 employees using QuickBooks

Administered employee handbook, policies and procedures

Performed new employee orientation and terminations

Processed employment verifications, background checks, drug testing and unemployment claims

Maintained personnel files, setup computer and phone for all new hires

Assisted in management of personnel-related policies and programs

Tracked Paid Time Off and Leave of Absence requests

Administered COBRA, FMLA, Short Term and Long-Term Disability

Designed, implemented and administered corporate medical, dental, vision and life insurance policies, managed third-party insurance programs purchased from healthcare providers

Supervised the handling and submission of health insurance, workers’ compensation, and general liability claims filed by employees

Functioned as the liaison between the employer, health insurers, and healthcare providers

Prepared and organized all contracts for consultants and clients

Managed daily operations and maintenance of the office and facilities as well as, developed and maintained company’s marketing material

Managed company’s commercial insurance policies

Supervised office staff including coaching, training and disciplining staff

Assistant to President/COO, organized office events, client meetings to include making travel arrangements, supported marketing initiatives

Managed web advertising and monitored phone system

COMSYS IT Services 7/1994-7/2001

HR/Office Manager

Processed bi-weekly payroll for hourly, salaried and commissioned employees for 201 employees using ADP

Designed, organized, and implemented office operations policies, standards and procedures

Supervised office staff including coaching, training and disciplining staff

Implemented and maintained employee benefits and organizational commercial insurance

Consistently monitored phone system

Reviewed and approved supply requisitions and maintained office equipment

Liaise with other agencies, organizations and groups

EDUCATION

Dallas SERS Tech, Dallas, TX 1992-1995

Business Management/Accounting

Lorman Education Services 2005 & 2015

Employment Law A to Z certificate

COBRAhelp.com 2016

COBRA Administrator certificate

Certified Employee Benefits Specialist 2013

TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Publisher, Visio, Lotus Notes, Outlook, Google, Virtual Village, ADP, Lawson, Paychecks, Paycom, PayFocus, TimeFocus, Time and Attendance, QuickBooks, Peachtree and Mangrove systems

EXPERIENCE KNOWLEDGE

US GAAP, FLSA, FMLA, HIPPA, ADA and ERISA

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