Network Support

Kelvin Sanders

EXPERIENCE SUMMARY

Network Operations Specialist I with over 10 years of experience focusing on enterprise network installation, configuration and implementation.

Over 15 years of experience in the telecommunication industry provisioning, supporting and consulting to corporate IT departments and other interest groups.

Participated in all enterprise system initiatives from infrastructure development, network integration, project management, network management to defining technical requirements.

Framework with a set of best practices for delivering efficient IT support services (ITIL)

Responsible for the configuration, installation, end user training, technical support and addressing other operational issues such as availability of company resources and information particularly the secure Internetworking with all business and trading partners.

Artech

September 2017 to Present

Data Center Lead Tech/Manager

Contactor for IBM working on Parkland account

Installing and replacing server and network hardware in our data center.

Monitoring performance of servers and network equipment in supported offices and resolve basic system and network issues reported. Troubleshooting, upgrading, and implementing Switches and Routers – Multiple vendor experience preferred. Cloud monitoring and cloud service management tools. Managing, auditing and deploying network device configurations. Troubleshooting, upgrading, and implementing Switches and Routers – Multiple vendor experience preferred.

Open repair requests with outside vendors and monitor issue resolution

Escalate to higher level support engineers for unresolved issues requiring immediate attention

Assist with server and network devices inventory and asset tracking

Provide escalation support for desktop team as required. Troubleshooting, upgrading, and implementing Load Balancer devices.

Responsible for documenting the configuration of the servers and network devices.

Comnet Communication

August 2016 to September 2017

Data Center PM

Responsible for overseeing the execution of local data center operations at 4 IBM data center properties. Data center operations include, but are not limited to: Engineering operations and core infrastructure maintenance

Data center construction management, commissioning and start-up

· Delivery of data center services including colocation, connectivity, raised floor services and deployment

· Installation and management of all cable and network infrastructure supporting facility and customer connectivity

Sets, documents and adjusts standard operating procedures as needed.

Verizon Wireless

May 2015 to Aug 2016

Switch Technician

Responsible for the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the Mobile Telephone Switching Office (MTSO). Troubleshooting, upgrading, and supporting Brocade Fiber Channel Backbones and Switches. Coordinating installation, testing, and troubleshooting of transmission facilities (OC48, T3, T1, and DSO); troubleshooting, upgrading, and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. Participate in cross-functional projects as scheduled. Telecommunications (cellular or landline) switching systems and LAN/WAN operations and IP connectivity is. Data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and AC DC power. Knowledge of computer systems, stored program control, and power. Knowledge of LAN/WAN protocols. General knowledge in the use of electronic test equipment. Experience and knowledge of transmission facilities (OC48, T3, T1, and DSO).Strong programming and computer skills with emphasis on applications. Microsoft Office and Outlook. Installation of fiber and copper cabling, rack and stack, and DC power work.

Compucom

September 2014 – January 2015

Network Specialist

Working in a NOC environment with the tools provisioning team in Smarts .Monitoring Client Devices, preventive maintenance with things such as DDoS Attacks, power outages, network failures, and routing black-holes. Basic roles, such as remote hands, support, configuration of hardware such as firewalls and routers, purchased by a client. Also ensure the core network is stable and working in tools like Voyonce, Clarify and Service Now. Spreadsheet driven Company Basic Linux.

July 2013- January 2014

ITC Communication

Project Lead/ PM

Installation of Vision cameras and switches provision cameras

High energy cabling technicians with great technical experience in running copper/Cat 6 cable plant,

Terminate, test, label...and the pathways / spaces.

Lead a crew (up to 18 people or so...) and monitor production status. Have ability to monitor milestones.

File reports in a timely manner. Dailys/weeklys/progressions.

Troubleshoot and resolve technical issues related to cable plant or pathways.

Stage, manage materials and inventory (provided by client).

Effective collaborators with IT people and installation crew.

PROJECT EXPERIENCE

Morley Moss

Febuary2012 – January 2013

Network Technician

Responsible for the following:

Installation, termination, testing and labeling of all cross-connects (cat6, coax, fiber,) in the IBX. High performance fiber based network infrastructure. Copper and fiber backbone installation, single and multi-mode fiber optics installation.

Moving and installation of cabinets and relay racks.

Troubleshooting circuits with use of BERT Equipment. Perform remote hand services for customers.

Hardware installation including: shelves, power strips, rails, cable management, and customer equipment.

Racking and Stacking of Dell servers

Storage Management and backup system management

Support Windows Server 2008,exchange, active directory, Windows XP/7, and office

Maintain and support desktop environment, printers, fax, and right fax

JD Systems, Inc.

February 2010 – February 2011 Dallas, TX

Network Operations Specialist I

As the Network Operations Specialist I, was involved with the installation of network cabling and devices into multiple client network infrastructures. Bring the current environment in line with best industry practices.

Responsible for the following:

Racked Juniper and Cisco routers and distribution switches.

Setup and implemented cable management for client IDF’s.

Help configure monitoring of network devices using Orion Solarwinds and IPswitch WhatsUp Gold.

Racked and cabled Dell EMC2 and HP Left-hand SAN servers to multiple fiber switches into one or multiple fabrics.

Help Network Engineers with some of the configuration switches and routers.

Setup full cabling plan during the new data room setups and re-cabling existing data centers.

Help setup clients with Disaster Recovery datacenter setups.

Assisted in the setup, configuration, and implementation of Windows based servers and desktops.

Setup, installed, and configured IP Printing on Ricoh, HP, and Xerox Multi-Function Printers/Copier/Scanners/Fax devices using Print Server Management devices such as Fiery Driven and etc.

Familiar with the following server operating systems: Windows Server 2000, 2003 and 2008 Enterprise, Unified Storage, Standard and R2 (Different service pack levels).

Delivered metrics of progress for monthly Quality Control meetings with corporate clients.

Assigned projects and customer issues to team staff as well as tracked work performance via Remedy metrics.

Windows and Network Operations base level support for multiple client operation groups.

Helped in the deployment of Windows based DNS and DHCP servers.

Helped configuration of DHCP help on Juniper or Cisco routers.

Supported, implemented, and troubleshooter of TCP/IP, WINS, and DHCP.

Configured user clients on such OS’s as: MAC OS X, Windows 7 Enterprise/Professional/Ultimate, Windows XP Professional, Windows 2000 Professional, and Windows NT 4.0.

Some knowledge of imaging software for network client and server installs using Ghost and Image X.

Configured and supported remote desktop connection via RDP and remote support using telnet, other third party software such as Dell RAC, HP/Compaq Insight.

Merritt Communication 2009 – 2010 Mansfield, TX

Field Supervisor

As the Field Supervisor, was involved in the installation of enterprise network and audio visual infrastructure enhancements.

Responsible for the following:

Assisted in in-house setup and installations of the desktop, server, and router/switches.

Basic working knowledge of Windows XP workstations and Windows Server 2003.

Basic knowledge and working experience with Cisco router and switches.

Help design telephone, cable, satellite, computer, and/or audio wiring infrastructure to maximize your property’s appeal.

Service and repair of all low-voltage CRT and LCD TV’s as well as TV support arms.

Configured and installed conference rooms large venue and high-light output projectors.

Configure and install custom SMATV and MATV Headend Systems built with DirecTV programming.

Working knowledge of the complete design, installation and implementation of the following systems:

oSatellite TV

oSatellite Radio

oA/V Systems

oHome Theater Installation & Setup

oTV Sales & Installation

oCustom TV Ceiling & Wall Mounting

oStructured Cabling

oHospital Grade Televisions

oTelephone “On Hold” Messaging

oIntercom & Overhead Paging

oProjectors & Screens Sales & Installation

oSMATV & MATV Systems

oTV, Audio & Video Repair

oRF Distribution

oPreventive Maintenance & Repair

Engineering Services Group 2008 – 2009 Dallas, TX

Telecom Technician

As a Telecom Technician, was involved in the installation of enterprise network and audio visual infrastructure enhancements.

Responsible for the following:

Designed and installed complex infrastructure cabling.

Indentified cable paths and installed support structures.

Pulled cable (cable splicing, J-Hooks, cable repair)

Strand cable, copper, and fiber.

Installed all levels of CAT 3, 5, and 6. Patch panels, dressed, tested, and labeled cables.

Responsible for lacing cubicles and terminating jacks of all types.

Provided level 1, 2 and 3 support troubleshooting cabling problems.

Interfaced with customer explaining the problem and solution details.

Correct electrical malfunctions occurring in the cable system.

Practice preventative maintenance by electronically scanning the cable system early to prevent major disruptions in the cable service later.

General Fiber Communications 2003 – 2005 Dallas, TX

Supervisor

As a Supervisor, was involved in the installation of enterprise network cabling and management of field staff.

Responsible for the following:

Obtained my Certification as a CCT (Certified Cable Technician).

Supervised a team of 18 installers servicing and maintaining equipment maintenance.

Mechanically inclined, Cable pulling, Closet building and wireless internet connections, Data and Video, CAT 5 and 6 Voice.

Installed fiber terminations

Core holes in walls and floors.

Installed Patch panels, two wire conductors installing bending EMT conduit.

Splicing fiber and copper cable.

QA team on performance and equipment inventory.

Provided trained new employees.

Performed quality professional installation/disconnection of cable.

Handled cable audits.

Installed and disconnected cable and high speed internet services.

Prepare weekly reports on number and type of discrepancies indentified and corrected.

Repairs contingent upon time restraints and work load requirements.

Performed customer drop installations (interior and exterior).

Complete from tap to antenna terminal on customer equipment in both single and multiple units.

oPre wired units.

oMeasured signal levels.

oPrepared paperwork included material requisitions.

oManaged customer equipment agreements.

oProvided outage reports.

oProvided vehicle check sheets.

oProvided damaged cable reports.

Properly used, stored and maintained a VOM and DMM to check for “open” or “short” on lines as well as AC and DC voltages.

Provided general assistance to other employees as directed.

ITT Tech 2013 – Associates Degree

South Western Christian University (1990-1991) Terrell, TX

A. Maceo Smith New Tech High School Dallas, TX

High School Diploma 1989

INDUSTRY CERTIFICATIONS

A+ 2011 Certification

Network + 2011 Certification

CCT Certification 2005

MCP: Microsoft Certified Professional 2011 (Windows Server 2008)

MCP: Microsoft Certified Professional 2011 (Windows 7 Administration)

MCTS: Microsoft Certified Technology Specialist (Windows Server 2008)

CCNA Cisco Certified Network Associate

Currently working to obtain

Linux 2019 : Currently in classes( Redhat)

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