Sales Customer Care

Chandrakala N. Zarekar MOB: +1-224-***-****

*-****-*********@*****.***

********@*****.***

JOB OBJECTIVE

To pursue challenging positions with greater management responsibilities in an enterprising organization where opportunities exist for innovation, knowledge enhancement and professional growth by meeting companies expectations.

ORGANISATIONAL DETAILS

AUG’09 – Sep11 working as Sales Coordinator with Nastek Solutions Pvt. Ltd. professional services consulting firm, providing customers with flexible, rapidly deployed, front-to-back ERP, SCM, CRM, Ecommerce, solutions, through the alliance with industry leaders.

Functions:

Source for new corporate clients looking for business solutions for their company

Preparing and maintaining consolidated data of clients, for generating business opportunities.

Understand company profile of clients; get in touch with high level authorities of respective company like Managing Director, CFO, IT Head etc. Giving overview of Nastek’s profile and various business solutions by suggesting suitability of products for their business.

Setting up meetings for the sales team with qualified prospects. Frequent followups with BDMs on status of leads and execution of solutions.

Solely handle entire western region for generation of qualified leads.

Consolidation of database for all regions, reports of weekly qualified leads and daily calling sheets.

APR’06 – JAN’09 worked as Customer Service Representative with American Power Conversion (India) P. Ltd, Bangalore, is a leading in Back-Up power protection solutions from desktop to data center to custom-built industrial UPS systems.

Functions:

Tele-calling channel partners on for driving sales of UPS units and looking for new opportunities. Working closely with product managers and sales managers on various strategies to push more sales growth.

Planning of new approach with regard to introducing the sales concepts for the present product lines to grow the business in India West region.

Responsible person to explore new business opportunities with in different market segments.

Developing a strategy in selling the products in the local market place using a variety of channels like traders and resellers.

Devising business strategy for the sales team in achieving monthly targets with respect to Booking and Billing.

Having a complete update from every sales team members with respect to their customers and business plans by holding weekly meetings and building up strategies in solving the problems if any with their customers, with respect to commercial aspects and technical problems by arranging the respect applications teams (for Technical Issues) to solve it. Solve the commercials issues by working with head office and immediate superiors.

Achievement - Awarded Best Performer in Customer Solutions Team on September 2006 and Star Performer of Q3’2007 in Customer Care Center ISB Sales Support.

Dec ‘04 – Nov ’05 worked with Micro Solutions, as Sales Co-ordinator & Administration

Functions:

Generating Business Opportunities - Identifying new business opportunities, gathering pre-approach information. Looking out for new corporate customers, contact the clients & represent them our company by explaining the various range of products. Discussing & suggesting to clients which products will be suitable for there promotions. Also setting up meetings for the sales team with qualified prospects.

Market Analysis – After knowing customers requirement then market analysis will be done deciding whether products to be manufactured in house or supplying from Local / Import market. Also maintaining records of PO, Challan/Invoice documents.

Telemarketing - Telephone follow-ups with the clients for Recovery of bills / Payments.

Administration – Making arrangement of samples, send & pickup of samples to clients, maintaining stocks of the same. Maintaining inventory of office stationery. Looking out new candidates to fill ups different vacancies in the company through jobsites & arrangement for the interviews. Also managing Payrolls of all employees. Handling cash required for companies routine work against vouchers.

Jan ’04 – Dec’04 worked with APHELION INVESTMENT & FINANCE PVT LTD as Customer Care Executive.

Functions:

Selling two-Wheeler to customers as well as to dealers. Issuing NOC, RC book & Key. Preparation of Sales reports & discussing with the sales head.

Collection & Recovery of Payments / Penalty from customers.

Calling customers for collection of there NOCs. Issuing cheques to SD customers. Taking printout of the bank statement of the customer & calculate penalty checking statement. Explaining statement to the customer.

To convince customer for paying penalty.

ACADEMIA

B.COM graduate from Mumbai University in year 2003 - 04.

Completed HSC Commerce in 2000-2001 from Birla College, Kalyan, Thane (Dist).

Completed SSC in 1998-1999 from Shri Gajanan Vidyalaya, Kalyan, Thane (Dist).

IT SKILLS

Packages: MS word, MS excel, MS power point, Oracle 9i, FoxPro.

Accounting Package: Tally6.3.

PERSONAL DETAILS

Date of Birth : June 20th, 1984

Residential Address : 1203 Deerfield Parkway, Apt 303,Whethland Buffelo Grove –

Illinois 60089

Language Proficiency : English, Hindi, and Marathi.

Gender : Female.

Martial Status : Married.

Contact this candidate