Data Entry Customer Service

ANOONA LATHEEF

Mobile: +965-********,+965-********,+965-******** Email:***************@*****.***

CAREER

SUMMARY

Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast paced environment while maintaining quality standards. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. Specialize in database management and customer relations. few months worked in Calicut international airport as a ground staff, Air Ticketing agent and Data Entry at Riya Travels Since July 2016 to June 2017. 2018 Oct to Present working CKGS Al Qabas Assurex Indian Embassy Passport Application Centre Kuwait. KEY SKILLS

Conflict

Management

Relationship

Management

Customer Service Convincing & Negotiation

Team Management Concept Selling Documentation Client Management PROFESSIONAL EXPERTISE

Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes

Answering the client queries about the arrival and departure timings of the flights.

Assisting staff members for smooth and safe operations matching the standards set by the company.

Answering telephone calls and emails for ticket fare, reservations, arrival and departure, and general inquiries.

Providing gate arrival and departure service.

Assisted passengers with reservation creation, modification and loyalty reward Program.

Assisting passengers in the lobby and kiosk with information when needed.

Utilize effective team work and interpersonal skills to safely achieve company goals and objectives.

EDUCATIONAL QUALIFICATION

Higher Secondary School, Payyoli, Calicut, Kerala 2012

Diploma in IATA from Computer Reservation System, Galileo, Calicut Kerala March 2016

Diploma Certification Awarded by Foundation in Travel & Tourism with Galileo, Canada June

2016 Diploma Data Entry (DDE) Calicut Kerala June 2016

Currently pursuing a Bachelor of Business Administration in Airline and Aviation from

BHARATHIYAR UNIVERSITY,COIMBATHORE THAMILNADU,INDIA. TECHNICAL SKILLS MS Office MS Word, MS Excel, Power Point and MS Outlook CERTIFICATION

DDE (DIPLOMA IN DATA ENTRY )

GADC (G TEC ARABIC DATA ENTRY COURSE )

PERSONAL PROFILE

Date of Birth 03 june 1997

Nationality Indian

Marital Status Single

Passport Number P 1280161

Visa status Article 18 Transferable

Civil Id No 297*********

Languages Known English,Malayalam, Arabic,Hindi

DECLARATION

I hereby declare that all the information furnished in this document is true to my knowledge and belief. ANOONA LATHEEF

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