Manager Customer Service
Resume:
Curriculum Vitae
Matthew
Strydom
Ph 072-***-**** (mobile)
Email *********@*****.***
■ SPECIAL VALUE
Identifying inefficiencies, cost savings
Doing more with less
Raising customer satisfaction levels
Setting up new operations from scratch
Training teams, sharing knowledge
■ WELL DEVELOPED SKILLS
Warehouse Management
Warehouse Setup & Layout
Analysis of Statistics, Performance
Logistics Management
Inventory Management
Fleet Management
Maintenance Management
Storage Systems
Operating Procedures
Training & Development
Continuous Improvement
Budget Management
Health, Safety, Environment (HSE)
Staff Management
Customer Service Excellence
■ MANAGEMENT VALUES
Excellence: continuously looking for ways to improve, to delight and excel.
Diversity: embracing all cultures, developing all people.
Goal Orientated
Good Communication Skills,Camaraderie
Respect: valuing all, building a positive culture of reward and recognition.
Accountability: adopting a ‘the buck stops here’ approach, taking ownership.
Integrity: doing what’s right, even when no-one is looking.
Transparency: being open, fair, and honest.
■ INTRODUCTION
Warehouse/Fleet Manager
EXPERIENCED Warehouse, Logistics and Fleet Manager, Known for being a Hands On person who is getting the job done. Having a Passion for what I am doing. Being an Analytical thinker and Problem Solver. Focussed on Adding Value to the Companies Supply Chain and Customer Service Levels. I like to be visible on the floor.I am Customer Service Driven.
Track record of a 96% Hit rate on Customer Service.
“Diploma in Warehouse Management (Damelin)
NQF Level 5 Certified diploma in Transport/Warehouse Management, Unisa
■ EXPERIENCE
Warehouse/Fleet Manager
Bidvest Food Service Gauteng (FMCG) May 2013 - present
MANAGE a team of 124, a fleet of 44 vehicles with accountability for ensuring the storage of and getting of stock to the Right place at the Right time, every time.
Key Functions: Warehouse Management; Fleet Management; Route Scheduling & Optimisation; Fleet Maintenance & Repairs Management; FMCG Stock Management; Identification and Elimination of Inefficiencies and Costs; Continuous Improvement; Health & Safety.
Notes:
98% Hit-Rate, Improved Customer Service. Developed and implemented operating procedures and daily cycle counts which achieved a 98% ‘hit-rate’ with dramatically improved customer service levels.
Productivity, Efficiency, Costs. Created a clear and comprehensive set of work instructions and process standards to ensure productivity, efficiency and cost effectiveness factors were entrenched and constantly applied by the team.
Large Team. 44 Truck Drivers; 44 Van Assistants; 20 Pickers and Packers; 4 Night Shift Managers; 4 Day Shift Managers; 4 Warehouse Supervisors; 4 Trackers
Warehouse/Fleet Manager
ABE Chemical Construction & Retail Gauteng Jan 2009 – April 2013
MANAGED total Warehouse and Transport operations. This encompassed stock to the value of R50m and 3500 line items and a team of 40 and a fleet of 12 vehicles.
Key Functions: Warehouse Management Fleet Management; Fleet Maintenance Management; Inventory Management; Stock Ordering (from KZN);
Management of Inter-Branch Stock Transfers; Customer Service Excellence,Budget Management.
Notes:
‘Professionalising’ Operations. Further professionalised the environment, introducing operating procedures and daily practices and procedures to raise overall efficiency and service delivery. Achieved a ‘hit rate’ of 98% for on-time, on-target service delivery.
Warehouse, Admin & Fleet Manager
Thermopac Food Packaging Gauteng (FMCG) July 2001 – Dec 2008
MANAGED Stock to the value of R10m. Notably re-established set up all warehouse operations, facilities and infrastructure, processes and systems.
Matthew Strydom – Pg2
Ph 072-***-**** (mobile)
Email :**********@*****.***
■ PERSONAL DETAILS
ID#: 570-***-**** 08 0
Nationality: South African
Address: Boksburg, Gauteng
Key Functions: Warehouse Management; Floorplans and Layouts; Stock Management; Systems Implementation and Management; Operational Procedures Management; Fleet, Vehicle and Maintenance Management; Budget Management; Client Payments and Banking Management; HR / Labour Management
Notes:
Improvement in Stock Availability. Addressed stock availability issues through innovative strategies which when implemented eliminated guess work, uncertainty regarding key stock items, and ensured availability.
■ EXPERIENCE: EARLIER POSITIONS
Warehouse & Transport Manager
Kongskilde SA (Agriculture, Industrial) Gauteng 1998 - 2001
MANAGED stockholding of 3000 line items covering spares for heavy agricultural and industrial equipment. Key contributions included introducing strategies that reduced stock losses to 0.5% (on an R8.5m inventory), reduced annual warranty claims from R100k down to R25K (a 75% improvement), and achieved 100% hit rate.
Warehouse Supervisor / Buyer / Shift Manager
Sasol Polymers (Plastics) Mpumalanga 1984 - 1998
SUPERVISED operations which included 120 personnel, a bonded warehouse, a high-speed packaging line (600 tons per 8 hours) and a shipping yard for 400 containers.
Assisting with Project Management
Notably, played a key role in the set up of the warehouse – designed layouts and floorplans, trained all staff, and setup all operating procedures and manuals.
Warehouse & Production Manager
Bartons Precision Tube (Steel / Automotive) Eastern Cape 1977 - 1983
MANAGED Production of 8 cutting benches and warehouse operations. Cutting tubing according to specific tolerances for automotive industry. Bending tubing for the office furniture industry. Supplying of tubing to the automotive industry and engineering.
■ EDUCATION
Diploma in Supply Chain Management
SAPICS, 2006
Diploma in Logistics & Warehouse Management
(NQF Level 5) University of South Africa, 2002 – 2004
Management Courses:
Certificate in Organizational Skills for Managers, University of Port Elizabeth
Certificate in Communication Skills, University of Port Elizabeth
Supply Chain Courses:
Diploma in Purchasing Management, Damelin Management School
Diploma in Manager Development, Damelin Management School
Diploma in Warehouse Management, Damelin Management School
Diploma in Production and Supervision, Damelin Management School
QUICK VIEW:
Team: 124
Fleet: 44 vehicles
Hit Rate: raised to 98%
Key Results: improvement in productivity, efficiency, costs.
QUICK VIEW:
Team: 40+
Hit Rate: raised to 98%
Key Results: ‘professionalised’ operations.
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