Timothy W. Goldman

Objective

To succeed in a challenging leadership role that will fully utilize my creativity, strong analytical ability, presentation skills and expertise in both the telecommunications and adult learning industry. Experience 2010 to 2019 Frontier Communications Durham, NC Senior Training Specialist (2010 to 2019)

Responsibilities include development of New Hire training programs, refresher trainings, course planning and presentation for the Direct Sales Team and Support Organization of Frontier Communications.

Conduct Advanced product training on Ethernet, VOIP, IP and Managed Services product offerings to both Sales and Support Organizations.

Current duties require collaborating with multiple operational units to evaluate training request via needs assessment review.

Communicate directly with Product Management team to determine impacts of new deliverables to current processes and determine the new course of action to impacted user groups.

Create and maintain all training material that meets the requested training objectives and supports the technical field job duties.

Lead Trainer for both new process determination and definition, product roll out to include documentation and training program creation for the end user groups for both product details and process improvements.

Trainings are delivered in-person, net/video or through e-learning platforms.

Post assessment analytics are performed on all trainings to determine the training effectiveness. The results are reported to the requesting field manager and the training manager.

Perform first level of support for the Sales Team and other internal teams for all questions and concerns related to SalesForce.com and Docusign.

Domestic travel is required.

1108 Herbert Drive

Zebulon, NC 27597

(C) 919-***-****

ac96th@r.postjobfree.com

2004–2010 Verizon Business Cary, NC

Technical Trainer II

Responsibilities included New Hire training programs, refresher training, course planning and presentation for the International Service Delivery division of Verizon Business.

Duties required working in multiple service environments to include both domestic and international markets.

Lead Trainer for both new process determination and definition and product roll out for User Acceptance Testing, training of all impacted user groups on both product details and process improvements.

Created and maintained all training material to support job duties and delivered training by way of classroom and net/video training. Performed needs assessments to validate all training request and post class assessments to determine effectiveness of the training program.

Report training results to both Training and User Group management.

Domestic and international travel was required to perform assigned duties. 1999–2004 NewSouth Communications Greenville, SC

Technical Trainer (2001-2004)

Responsibilities included all new hire training programs and refresher training course delivery for the Network Operations Center/Customer Repair Center and Tier 2 Support Groups in a T-1/DS1 delivery environment to include all aspects of the troubleshooting process of current and emerging technologies including T-1 voice and data, Frame Relay and ATM trouble isolation and resolution.

Instructed, all technicians on the proper procedure for answering, speaking with customers/internal personnel in a professional manner over the telephone and in face to face meetings.

Assisted the Network Operations Center/Customer Repair Center management team, in determining all training needs for these groups by way of trouble ticket reviews and call monitoring, developed and instructed the needed courses to correct any issues that were observed.

Created and maintained all current operating procedures for the above mentioned groups.

Education

1985 – 1989 Lander University

Greenwood, SC

BS Business Administration

Technical

Proficiency

Microsoft Office Product Suite, Ethernet Technology, Telecommunications Network Toplogy. Sales Training Operations and SalsFource.com. Professional

Development

Frontier Advanced Sales Training “FAST” (2014)

Speed of Trust Program – Covey (2014)

Professional Presentation Skills – Langevin Learning (2003) MS Access 2000: Level 1 – Greenville Technical College (2002) MS PowerPoint 2000: Level 1 & 2 – Greenville Technical College (2002) 5ESS Switch Maintenance: Line and Trunk Maintenance – Lucent (2001)

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