CHARLES FERMIN P. GALARRITA

Blk ** Lot **, Vista Grande Subdivision, Lumbia, Cagayan de Oro City 9000

Cellular Number: 091********

Email Address: ac96sk@r.postjobfree.com

OBJECTIVES

For me to join an interactive organization that offers me a constructive workplace for communicating with other people and to further advance my career in the BPO Industry.

PERSONAL INFORMATION

Birthdate: February 24, 1992

Age: 27

Civil Status : Single

Nationality: Filipino

Language: Cebuano, Tagalog and English

Educational Attainment : College Undergraduate

EDUCATION

Liceo de Cagayan University, Cagayan de Oro City

Bachelor of Science in Pharmacy - Undergraduate

WORK EXPERIENCE

RCJ Business Process Solutions, Cagayan de Oro City

Customer Service Representative November 2016-December 2017

One-month probationary contract under the Lexington Law Firm Inbound Account.

Provide questions on clients based on their FICO credit score and test their eligibility on applying for loans.

Well versed in communication and social skills

I have an estimated medium to low AHT average handling time on the account.

101 BPO SOLUTIONS INC., Davao City

Customer Service Representative (Non-Voice) May 8-June 17, 2017

Data Form Filling Mediclaims

Ensures accuracy of the data submitted in the forms with a speed of 48-50 wpm (words per minute)

TELEPERFORMANCE DAVAO, Davao City

Technical Support Representative March-June 2018

TSR for the account of Comcast dealing with customers on their cable, internet and phone troubleshooting

Also dealt with customer sales and billing concerns

With satisfactory AHT, Resolve and Net Promoter Score

ABYSS VIRTUAL SERVICES, Cagayan de Oro City

Landstar Agent/ Dispatcher Voice Account March-July 2019

Agent for Landstar which is a US Based Logistics Company

Dispatcher for Landstar Drivers to secure them trucking lanes and persuade them to take loads offered to us by brokers

Calling brokers to negotiate prices and revenue for a specific trucking lane.

Multitasking calls, signing online contracts, posting truckloads online.

ADDITIONAL SKILLS

Since I am a Pharmacy Undergraduate, I am well versed in the medication field. I am willing to be given the opportunity to be given workplace in the medication or health based account. It could be voice or a non-voice account.

Freelance Content Writer, Article Writer and Proofreader

REFERENCES:

Christopher Ramos

Owner and CEO of RCJ BUSINESS SOLUTIONS

+093********

Ana Lou O. Metucua

Costumer Service Supervisor

SM Store Davao

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