Call Center Agent
Resume:
CHARLES FERMIN P. GALARRITA
Blk ** Lot **, Vista Grande Subdivision, Lumbia, Cagayan de Oro City 9000
Cellular Number: 091********
Email Address: *******.******.*********@*****.***
OBJECTIVES
For me to join an interactive organization that offers me a constructive workplace for communicating with other people and to further advance my career in the BPO Industry.
PERSONAL INFORMATION
Birthdate: February 24, 1992
Age: 27
Civil Status : Single
Nationality: Filipino
Language: Cebuano, Tagalog and English
Educational Attainment : College Undergraduate
EDUCATION
Liceo de Cagayan University, Cagayan de Oro City
Bachelor of Science in Pharmacy - Undergraduate
WORK EXPERIENCE
RCJ Business Process Solutions, Cagayan de Oro City
Customer Service Representative November 2016-December 2017
One-month probationary contract under the Lexington Law Firm Inbound Account.
Provide questions on clients based on their FICO credit score and test their eligibility on applying for loans.
Well versed in communication and social skills
I have an estimated medium to low AHT average handling time on the account.
101 BPO SOLUTIONS INC., Davao City
Customer Service Representative (Non-Voice) May 8-June 17, 2017
Data Form Filling Mediclaims
Ensures accuracy of the data submitted in the forms with a speed of 48-50 wpm (words per minute)
TELEPERFORMANCE DAVAO, Davao City
Technical Support Representative March-June 2018
TSR for the account of Comcast dealing with customers on their cable, internet and phone troubleshooting
Also dealt with customer sales and billing concerns
With satisfactory AHT, Resolve and Net Promoter Score
ABYSS VIRTUAL SERVICES, Cagayan de Oro City
Landstar Agent/ Dispatcher Voice Account March-July 2019
Agent for Landstar which is a US Based Logistics Company
Dispatcher for Landstar Drivers to secure them trucking lanes and persuade them to take loads offered to us by brokers
Calling brokers to negotiate prices and revenue for a specific trucking lane.
Multitasking calls, signing online contracts, posting truckloads online.
ADDITIONAL SKILLS
Since I am a Pharmacy Undergraduate, I am well versed in the medication field. I am willing to be given the opportunity to be given workplace in the medication or health based account. It could be voice or a non-voice account.
Freelance Content Writer, Article Writer and Proofreader
REFERENCES:
Christopher Ramos
Owner and CEO of RCJ BUSINESS SOLUTIONS
Ana Lou O. Metucua
Costumer Service Supervisor
SM Store Davao
Contact this candidate