Customer Service Manager

Al Sayed EidAbdulaty

Address: Block * Street **, Farwaniya Bldg. 244

Email Add: *****.****@*****.***

Contact Number: +965********

To be able to practice knowledge, talent and skills gathered from the course taken and develop further my skills for continuous career improvement. To work in dynamic company that develops more my communication skills to become competitive and functional.

In Charge Mall Manager

Feb 01, 2018 – Present

Land Mark Group - Centre Point

Duties and Responsibilities:

Coordinated and planned marketing activity for 35425 square foot mall including implementing promotional projects

Provided effective training in areas of customer service, merchandise presentation, product knowledge, and inventory

Recruited, hired, and trained a cohesive, high performing and diverse team with an in-depth concentration of excellence within the customer experience.

Pioneered the launch of sales of the extended service agreement.

Excelled in the ability in and directly responsible for maintaining proper store merchandise presentation and supported

Prepared and maintained records related to hiring, termination, promotions, and leaves.

Manage security equipment and monitor 61 camera security system

Overseen employee relation issues; incident reports, and investigations

Balanced payroll runs, reconciled deductions, and set up direct deposits

Monitored, managed, and perform maintenance on fire panel and alarm system

Assistant Store Manager

March01, 2013–December30, 2019

M.H. Alshaya Co.

Boots Beauty and Health

Duties and Responsibilities:

Coach and support other team members and evaluated, hired and trained employees

Ensured that tasks were appropriately executed by monitoring performance and prioritizing while working within project timelines.

Ensured accurate inventory management through the use of ordering and receivingand monitor store inventory

Ensure that the store cleanliness of both the indoor and outdoor store environment, safe and presentable for customers

Conduct regular audits of the store’s physical and practical condition to ensure quality

Generate and review daily sales report

Conducted daily deposits to financial institutions

Collaborated and communicated with other store branches through the use of various

Drafted accurate daily and weekly reports, managed inclusive inventory and conducted store meetings

In charge Head Cashier C.C.O

April 23, 2011 to January 31, 2013

Carrefour Hypermarket

Avenues Mall, Kuwait

Duties and Responsibilities:

Maintain a positive work environment for all Cashiers

Resolve cash tills at the end of every shift

Generate accurate till reports for each register

Manage and perform all check-out functions on a daily basis

Manage the check-out area and ensure each station remains clean and efficiently run

Respond to Cashiers’ requests for price checks and other functions for customer service

Listen to customer complaints and answer their questions

Ensure all stations have adequate cash and change at all times

Serve as the primary point-of-contact for customer service associates

Audit all the reports and closing reports to be closed in the same trading day and ensure that cash is ready for deposit

College

Graduated in Engineering Survey and Area Maps

2007 / 2008-TANTA University

Hard Working dedicated and can work in less supervision

Can work under pressure

Computer literate

Able to influence and convince others, to discuss and reach agreement

Able to motivate and direct others

Continues to learn throughout life. Develops the competencies needed for current- future roles.

Recognizes, respects different perspectives-open to the ideas, view of others

Manage time effectively, prioritizing tasks and able to work to deadlines

Adapt successfully to changing situations, environments

Work confidently within a group

Age: 31 Height: 172cm

Birthdate: April 18, 1987 Weight: 69 kg

Birthplace: Alexandria, Egypt Citizenship: Egyptian

Religion: Muslim Language: Arabic, English

Civil Status: Married

Available upon request.

I hereby that all information above is true and not imitated.

Al Sayed EidAbdulaty

OBJECTIVE:

WORKING EXPERIENCE:

EDUCATIONAL ATTAIMENT:

SKILLS:

PERSONAL DATA:

CHARACTER REFERENCES:

Contact this candidate