Employee Relations Manager
Resume:
Krishna R. Nair
Contact:
*D Sharon Nest, Shareca Lane, Vazhakala, Kakkanad - Ernakulam
Contact Number: 892*******/964-***-****; e-Mail Address: *********@*****.***
HUMAN RESOURCE MANAGEMENT AND TRAINING PROFESSIONAL
A motivated and result focused professional, looking forward for role to head the HR department to utilize skills, experience and education to contribute to employer objectives, profitability and success, with a company offering potential for challenge and growth.
PROFESSIONAL SYNOPSIS
A seasoned professional, with an experience of 12 years of success in managing the entire spectrum of HR and Training in the domain of various industries; last spearheaded efforts as Sr. Manager - HR.
Proven acumen in managing, directing, planning & coordinating HR operations, including Recruitment & selection, Induction & Orientation, statutory Compliance, developing and revising policies, etc.
Astute in managing various HR operations including Training & development, Performance management and Employee Rewards & Recognitions.
Proficiency in disciplinary actions and developing retention strategies & actively involved in Employee Engagement.
Possess excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks to optimize overall performance.
Dynamic, comprehensive, diligent, applies strategic understanding with an attitude of go-getter coupled with multitasking abilities in driving team efforts towards achievement of organizational goals with efficient skills.
Results-oriented and bears positive attitude, able to balance multiple responsibilities with strong analytical and team management skills, consistently delivering results on time.
An all-rounder with effective communication skills & team player with strong Organizational, Logical and Problem Solving Abilities.
Global learning specialist with 8 plus years of progressive international experience in developing, managing and leading a wide range of learning strategies and initiatives in training. Core focus in driving business capability in-line with business strategy and identifying complete training needs from top management to foundation training, while consistently measuring training effectiveness for multiple locations worldwide focusing on continuous performance improvement.
WORK EXPERIENCE:
1)Currently working with a renowned Builder in Kerala as a Sr. HR Manager from Oct. 2017
1)Autograde International Pvt. Ltd. July 2016 – Oct.4th 2017
(reason for leaving – company disintegrated due to financial crisis)
Sr. Manager – Human Resources
Responsible for employment agreements, employee on-boarding, performance management, employee manual, HR policies and procedures, employee relations, employee database including compensation and benefits, HRM documents and files maintenance and employee separation.
Responsible for quality and statutory compliance and payroll processing.
Interface with Management on establishing a Company Culture.
To evolve and implement proactive HR policies to attract, retain and reward talented and good employees, keeping in mind individual / organizational aspirations.
To facilitate induction, training and development of employees for competence building.
To ensure that all HR interventions like Goal Setting, Performance Appraisal and Potential Appraisal are facilitated by providing adequate support to line managers.
To initiate measures for simplification of systems and procedures to improve the service quality of the Human Resources Function.
Effective handling of employee grievances and welfare and engagement activities.
To review and evaluate the effectiveness of all HR interventions on a periodic basis and take corrective action.
To ensure implementation of the Organizations HR plans in accordance with Business plans.
To ensure that a cordial Employee Relations climate prevails in the Organization.
To ensure dissemination of Human Resources Policies / Procedures / Systems to all employees across the organization.
Assuring that all employment contracts are made in accordance with local laws and labour regulations.
Responsible for Time Office Management including Controlling Absenteeism, Discipline and Punctuality and taking action on Habitual late comers or those who remain absent for more than three to seven days
To ensure timely execution of HR operational matters including Confirmation, Promotion, Transfer, Increments, Re-Designation, Resignation, Full & Final Settlement, Medical Insurance, Leave Encashment, Manpower Strength, Keeping of all Computerized Records of Employees, maintaining HR Files, maintaining Casual and Temporary Records of the Employees.
2) Consolidated Shipping Line Pvt. Ltd. August 2014 – July 2016
Manager – Human Resources
Head to all HR related functions and processes.
Responsible for PAN India for 12 branches HR profile of the company.
Liable for designing Policies, Systems, and Processes and making amendments to the same.
Accountable to liaise with other functional / departmental head so as to understand all necessary aspects and needs of HR development, thereby ensuring that they are fully informed of HR objectives, purpose and achievements.
Monitor measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales.
Develop training modules as well as the team building exercises, cases and role plays.
Responsible for resourcing, restructuring, recruitment and induction
Manage the spectrum of formulation & implementation of HR policies/processes.
Handle Supervision of wages and salary administration; Liable for successful payroll processing.
Deal with the identification and analysis of training needs of employees and organizing training programs.
Liable for motivation through rewards, training, counseling & multi-skilling.
Responsible for compliance of statutory compliance such as PF, ESI, PT, Gratuity, Medical Insurance, Personal Accident, etc.
Implementation and streamlining of HRMS.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Maintains historical human resource records by designing a filing and retrieval system keeping past and current records.
Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
Advisory to the management on the Human Resource and employee needs.
Creating Job descriptions with the support of Managers/Heads.
Employee Grievance Handling and redressal.
Provides leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members.
Manage and develop direct reporting staff.
Responsible for ISO updating and implementation related to HR.
Organizing formal and informal office events.
3) Technoz Jan. 2008-Feb. 2014
Assistant Manager - HR and Training
Responsibilities Handled:
Created procedure documents/annexure/work flow/policies as applicable, that helped employees/support functions (person or team responsible and accountable).
Strictly adhered to policy review or changes and ensured all the policies/handbooks/annexure/processed are reviewed with respective stakeholders and status updates/follow up with Stakeholders until the above were uploaded.
Handled and supervised the duties & responsibilities of operational work, which include, like - manpower, HR and Training and infrastructure management, admission process & documentation, batch scheduling, timely fee collection, data management and MIS, local statutory/ regulatory compliances etc.
Short listed the resumes and arrangement/scheduling of interviews with coordination with the BUs for selection of candidates
Selection of candidates - offer letter, joining formalities - induction & training, open an employee file - resume and interviewer's remarks, all related documents
Assisted the HR Manager and drove the 360 degree of the entire HR operations from hire to retire.
Employee retention and grievance handling, maintain office discipline,
exit interview, full & final settlement.
Undergone various TTTs for New Hire training and communication improvement for employees.
Supported the changing business/statutory needs by revising processes, policies, handbooks, annexure as per approval matrix or governance.
Conducted new hire recruitment-from entry levels to program managers
Conducted TNAs for various projects.
Developed communication scorecard and legend
Conducted new hire training as well as refresher training.
Attended and conducted various calibrations sessions
Received 99.7% feedback from trainees on trainer ability and delivery
Trained batches on business communication
Developing and revising lesson plans
Responsible for developing assessments, manuals and scorecards and training proposals for another institute
Monitored, evaluated and improved the quality and operational effectiveness of training.
Substantiated applicants' skills by administering and scoring tests.
Scheduled examinations by coordinating appointments.
Welcomed new employees to the organization by conducting orientation.
Provided payroll information by collecting time and attendance records.
Submitted employee data reports by assembling, preparing, and analyzing data.
Maintained employee information by entering and updating employment and status-change data.
Maintained employee confidence and protects operations by keeping human resource information confidential.
Maintained quality service by following organization standards.
Maintained technical knowledge by attending educational workshops
Contributed to team effort by accomplishing related results as needed
Handled a team of trainers and executives for the smooth functioning of processes.
Developed and implemented all human resources policies and programs
Supervised the organization’s recruitment, training and development programs and performance management.
Managed employee relations activities and advise managers on employee issues - Responsible for employee engagement programs, development initiatives and rewards & recognition frameworks and supported the annual compensation activities ensuring consistent and fair decisions are made in the promotion, bonus and salary increase processes.
Responsible for career management & development plans and implementation and drove best practices and improvement to internal processes & systems
Worked closely together with Key Managers to ensure that HR is aligned with the business strategy and implemented people management processes.
Worked in the areas of training & development, coaching and evaluation and implemented and managed performance management processes to support business goals.
Developed training calendar and executed training programs
Supervised pre and post joining and training programs
4) Microland Pvt. Ltd. April 9, 2007 – Dec.2007
Senior Trainer
Key Responsibilites:
Defined training process and requirements
Ensured that training delivered by business line / function managers met established standards in terms of format, objectives, delivery and effectiveness
Interacted with vendors and ensure effective delivery of training programs.
Cut through issues and problems to find and resolve root causes that may be inter- or intra-departmental.
Worked as partner with HR specialists and coaches and consultants to address identified needs.
Gathered feedback on the training and HR processes in place and also listened to the needs of the business and employees that are not getting addressed.
Monitored, evaluated and improved the quality and operational effectiveness of training.
Worked with Staffing to identify current and future requirements and recommended sources of candidates. Participated in screening and evaluation, and facilitated decision making within department regarding new hires.
Had identified SMEs and certification and co-coordinated training requirements and managed the development of training capability by training of trainers.
Conducted training need analysis (TNA) for different processes in the Technical support division and compiled modules accordingly
Conducted training need analysis and facilitated new-hire induction programs
Responsible for developing, revising and executing training calendar, training schedules, report templates
Mentored and coached teammates
Effectively interacted with all levels of organizational hierarchy.
Assisted Group Manager in evolving systems to measure effectiveness of training initiatives and their modifications.
Interacted with various Process managers to carry out effective training programs
Responsible for developing, revising and executing training content, manuals and modules for accent, culture, customer service and soft skills
Was the first-point of contact for new hire and their transition process
Trained L1 and L2 members, voice coaches and also e-mail and chat technical support executives
Scheduled and conducted calibrations amongst trainers and voice coaches
Coordinated and scheduled TTTs (Train the Trainer) programs
Scheduled and conducted calibrations amongst trainers
Responsible for developing and implementing assessment sheets and scorecards
Responsible for designing and developing training interventions for the operation in co-ordination with the process heads.
Conducted interviews for entry level and middle level personnel
Responsible for classroom training and coordinating training batches
Actively involved in reporting and documentation that involves preparation of quality reports, process specific flowcharts, preparation of weekly reports and daily trackers
Responsible for developing and revising leadership management, time management, business etiquettes, communication skills, language enhancement etc. manuals, power point presentations and modules
Also responsible for developing, revising and executing soft skills and other behavioral modules
Fostered and nurtured the competencies of team members/mentees
Key Accomplishments:
Acquired a new process (Asia-Pacific) for an existing operational project
Microland Pvt. Ltd. May 2005 to May 16, 2006
Trainer
Responsible for preparing trainer manuals as well as participant guides for the modules mentioned above.
Assisted Asst. Training Manager (L&D) in liaising with relevant Business Unit Head and Process Heads in effectiveness evaluation of training workshops as well as the vendors.
Scheduled and conducted calibrations amongst trainers and voice coaches
Responsible for preparing power point presentations for the above-mentioned modules as well as monthly review meetings.
Responsible for preparing and scheduling training calendars and schedules
Coordinated and scheduled TTTs (Train the Trainer) programs
Conducted training need analysis (TNA) for different processes in the Technical support division and compiled modules accordingly
Have to recruit trainees and trainers – (have done first and second rounds of interviews)
Have conducted induction for the new hires
Actively involved in reporting and documentation that involves preparation of quality reports, process specific flowcharts, preparation of newsletters, preparation of weekly reports and daily tracker.
Responsible for classroom training for Accent, Culture, customer service and Soft skills
Quality - Monitoring and supervising calls and coaching employees on the aspects of language, accent and customer service and providing refresher training (in order to improve their CSAT scores).
Responsible for designing the framework of the U.S. accent module, culture module, soft skills modules and other behavioral modules.
Handled a 20 odd member team to improve and maintain quality standards
Key Accomplishments:
Raised customer satisfaction levels from 78% to 92%.
Assisted in operations acquisition and transition of a US process for an already existing UK process for Microland Ltd. (acquired a major revenue generating client through training)
Personally trained 20 odd technical support executives and got them certified on US accent by the internationally known US accent trainer Ann Cook.
Had done a live advertisement of Microland’s recruitment over the radio
EDUCATIONAL QUALIFICATION
COURSE
INSTITUTION
UNIVERSITY/BOARD
% Of MARKS
(MBA - HR)
Pursuing MBA in HR
Pondicherry University
M.Sc. Biotechnology (2003)
Karpagam Arts and Science College
Bharathiar
University
69
B.Sc Microbiology (2001)
Sri Sarada College For Women
Bharathidasan
University
74
XII
N.S.S. College For Women, Karamana
Kerala
University
74
X
Sri Vidyadhi Vidya Bhavan
Kerala
University
79
COMPUTER SKILLS
Completed Diploma in Computer Application.
Operating System
Windows 2000, XP
Applications
Microsoft Excel, PowerPoint, Word
Programming Language
C
HOBBIES AND INTERESTS
Classical Dance, Reading
PERSONAL PROFILE
DATE OF BIRTH
CITIZEN
: April 26, 1979
: American with Indian OCI
SEX
: Female; Married
LANGUAGES KNOWN
: English, Hindi, Tamil, Malayalam
References will be provided on request.
Core Competencies
HR operations
Training & Development
Recruitment & Selection
Performance Management
Manpower Management
Training Skills
Rewards & Recognition
Induction & Orientation
Working knowledge and implementation of HRMS
Resource Optimization
Statutory Compliance
ISO Compliance and Audit
Payroll
Soft Skills
Analytical Skills
Time Management
Organizational Skills
Leadership Qualities
Comprehension Skills
Team Management
Communication Skills
Interpersonal Skills
Contact this candidate