Medical Office

Willie H. Ballard

Metro Atlanta Area (***) ***- *145 ********@*****.***

Certified Medical Practice Administrator

10+ years of success promoting high quality patient care that aligns clinical operations and financial objectives and deliver rapid results.

Practice Administration Patient care Advocate Human Resources Coordinator

Highly efficient Certified Medical Practice Administrator who combines experience in managing medical office operations, staff development, patient care and other medical operations functions. Utilize broad scope of industry knowledge toward directing a growing medical office, including recruiting, training, mentoring, and managing a top-performing healthcare support staff; handling all finances and account management; building strong relations with associates, banking, and accounting partners; and establishing practices and processes to meet goals. Earned distinguished reputation among peers for analytical problem-solving and critical thinking aptitudes to keenly analyze situations, formulate strategies, and resolve complex situations.

QuickBooks

Patient Care & Relations

HR/Staff Development

Problem Solving

Medical Terminology

Strategic Planning

Medical Billing

Decision Making

Budget Control

HIPPA Requirements

Microsoft Office Suite

Customer Services

Professional Experience

Children’s Wellness Center, LLC — Atlanta, GA

Practice Administrator, 02/2007 – 05/2019

Managed daily operations for pediatrics practice with gross annual revenues exceeding $4 million. Established practice standards, operations goals, productivity improvement and cost reduction programs that consistently improved quality and patient satisfaction. Analyzed all billing claims for accuracy prior to uploading to third party billing company. Coordinated disciplinary actions, performance enhancement plans, probations and terminations of clinical and administrative staff. Served as liaison and channel of communication between the hospitals, health plans, insurance companies and regulatory bodies.

Successfully developed spreadsheet to analyze CPT charges vs. insurance fee schedules; annually adjusted CPT charges to maximize revenue.

Created and implemented employee staggered scheduling procedures which resulted in reduced overtime budget.

Award recipient by Welltower (Business Management Office) for successfully leading Children’s Wellness Center in Going Green Campaign; Leadership led to reduced waste, decrease in utilities costs, and earned eco-friendly rebate.

Recognized by The Children’s Healthcare Network (TCHN) for outstanding leadership and professionalism.

Reduced costs by 15% by analyzing merchant rates and quotes and switch services for better rates, annually.

Reputation for resolving administrative conflicts and superior communication skills with staff ensuring high employee morale and professional environment.

OB/GYN Women’s Specialists of Georgia, P.C. — Decatur, GA

2007 -2008

Administrator (Contractor), 01/2006 – 06/2006

Established infrastructure for OBGYN medical practice, monitored business operations to ensure the practice was profitable and generated sufficient cash flow to meet needs of the practice. Developed marketing campaign utilizing print and social media which promoted services and brought in new and existing patients. Created an operating budget to be used as a guideline to monitor the ongoing performance of the practice. Prepared all accounting functions on weekly, monthly, and quarterly basis for providers and CPA.

Produced a business analysis, implemented a budget, set goals and benchmarks, implemented new policies and procedures to generate additional revenue.

Instrumental in increasing practice revenue by 20%.

Progressive Women’s Healthcare, P.C. — Atlanta, GA

Office Manager/ Administrator, 07/2001 – 01/2006

Oversaw the day-to-day operations of dynamic, fast-paced OBGYN practice with three locations. Developed and maintained medical compliance and practice policies and procedure programs. Maintained employee records including attendance, vacation schedules, personal conflicts and disciplinary measures. Coordinated interviews and participated in the selection, hiring, orientation and training of new personnel. Managed accounting functions including; general ledger, bank reconciliation, accounts receivable, accounts payable, payroll and inventory control.

Successfully increased accounts receivable, reimbursement amounts, and reduced turnaround time through proper documentation and research of insurance standards.

Education & Certifications

ALBANY STATE UNIVERSITY — Albany, GA

Bachelor of Science: Accounting

SOUTH GEORGIA TECHNICAL INSTITUTE — Americus, GA

Vocational Diploma: Office Management (Emphasis in Accounting)

Certifications:

Certified Medical Office Administrator – 06/2019

Certified Project Management Essentials – 06/2019

Basic Life Support – American Heart Association – 08/2017

Professional Organizations & Community Engagement

Georgia Chapter of AAP – Georgia Pediatric Practice Managers Association

Kappa Alpha Psi Fraternity, Inc. – Life Member

Albany State University Alumni – Life Member

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