KULJEET SANDHU

PHONE: 437-***-****• E-MAIL: ac96mk@r.postjobfree.com

OBJECTIVE

A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have excellent interpersonal and communication skills, coupled with excellent relationship building capabilities and negotiating abilities. Have a track record of creating a work culture that rewards teamwork and cooperation. As an experienced manager I fully understands the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I works hard at appearing professional, well dressed and well spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely; sales order processing, inventory management, identifying customer requirements, technical support and providing knowledgeable advice to fellow staff members.

KEY STRENGTHS

Excellent communication skills.

Results-driven achiever with exemplary planning and organizational skills.

Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Highly adaptable, mobile, resilient, patient and risk-taker who is open to new ideas.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Dependable, responsible contributor committed to excellence and success

EDUCATION

[ 2012– 2014 ] University Education, University of Rajasthan, Rajasthan Master in Computer Science

PROFESSIONAL EXPERIENCE

Freedom Mobile -Customer account specialist ~ Brampton (2017-2018-part time)

Taking calls proactively, responding the customers with the best solutions.

Provide detailed knowledge also clearing customer doubts and keep myself updated to keep the client updated as well.

Using the escalation tool for helping the client solve their problems.

Working on a fast paced and busy environment.

Taking all the information from the customer.

Dealing with credit cards and other banking informations for those clients who donate funds.

Print reports, scan and attach back-up file as needed

Monitored sales targets for the store coach the team to reach their sales targets every month.

Worked in partnership with Store Manager, District Sales Manager and team members to maximize store sales.

Also, provided customers and staff with superior knowledge of all the product lines services, and promotions available.

Enercare-Customer service and technical support (Jan 2017- present) ~ Mississauga

Taking Calls proactively, diagnosing the customer problem.

Provide application support by installing scheduled updates.

Installing/Uninstalling programs on remote computer according to Users Permissions

Maintaining Users Profiles on computers, preserving data on computers for file restore or data.

Working with team to provide efficient service by activating incident with steps performed to resolve issue assist users by resolving 80% of issues providing first call resolution.

Develop status reports, and resource plans.

Developed effective relationships with all call centre departments through clear communication

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Documented errors and customer questions and escalated appropriately.

Coordinate with customers to gather requirements and manage expectations.

Helped customers with questions, problems, and complaints .

WORK REFERENCES

On Request.

Contact this candidate