Hamada Zaidan Ahmed Mahamoud

Farwaniya Kuwait

**990699 - 51566299

ac96ma@r.postjobfree.com

PROFILE:

I have worked more than 41 years within bilingual retail stores, in both Kuwait and Egypt. My employment experiences have afforded me extensive knowledge of customer centric values and customer expectations. I also have knowledge of working in a retail environment with broad sales experience. I am a competent manager who believes in continuous training of sales personnel in order to better achieve business goals and objectives. I practice a calm, professional attitude with an adaptable leadership style that I can apply in varying environments. My language skills, employment background, training and professional behaviors make me well suited for interactions with customers requiring satisfaction due to issues or concerns they may have. Others would describe me as; co- operative, able to handle and work under pressure, great team member, motivated and ambitious. WORK EXPERIENCE:

E fashion ( 1/11/2017 up to present

Fashion and cosmetic

Store manager

Reaching sales targets and increasing profits

Dealing with customer service issues such as queries and complaints (the customer isn’t always right, but most of the time they are)

Interviewing and recruiting new staff

Supervising departmental managers and organizing training

Organizing rotes and holidays

Overseeing stock control and receiving orders (get that wrong and you’ve got an empty shop) The Sultan Center 15/10/2016up to OCT 25,2017

Front end manager (CCO Manager)

Support store GM to measure customers’ satisfaction and guarantee professional image of CCO team.

• Participate with the management team to the store’s Strategic Plan and guarantee its proper (correct) execution in the section.

• Ensure the security procedures (assets and employees) are respected and implemented.

• Guarantee the quality of services offered to store customers, listen to them & react immediately to their suggestions.

• Report to Store Management customers suggestions and complaints

• Guarantee a proper stock management regarding consumables & stationery in the department (in line with objectives).

• Guarantee strict control and Proper record of all corrections, cancellations, returns and price changes.

• Ensure the implementation of a monthly inventory of trolleys and baskets, report to be forwarded to FC.

• Ensure the smooth passage of customers in cash registers and the quality of service offered Sport's Direct from 20/10/2014 to 1/12/2016

Store Manger

•Responsible for daily for managing staff and assigning of duties.

•Managing and motivating staff to increase sale and ensure store effeciency.

•Analyzing store sales figure developing, researching and implementing marketing stategies.

•Maintaining awareness of market trends and monitoring local competitors.

•Managing up to 50 members of staff.

•Manage budget set by retail area manager.

•Managing and address shrinkage and stock loss.

•Maintaining accurate record of all pricings, sales, and activity report.

•Ensuring all corporate and local regulation and procedure are met and complied with. Nasser Sports Center from 1/3/2012 to 11/10/2014

Store manager

• Completes store operational requirements by scheduling and assigning employees; following up on work results.

•Maintains store staff by recruiting, selecting, orienting, and training employees.

•Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

•Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

•Ensures availability of merchandise and services by approving contracts; maintaining inventories.

•Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

•Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

•Secures merchandise by implementing security systems and measures.

•Protects employees and customers by providing a safe and clean store environment.

•Maintains the stability and reputation of the store by complying with legal requirements.

•Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

•Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

-Multitrnd co-AlHomaizi group - Go sport - Bairaq / Avenues branch Asst. Store Manager

•Deliver high levels of motivation and development whilst ensuring individual and store is in compliance with all company regulations and procedures.

• Decide on store layout, stock positioning and visual enhancement.

•Drive highest possible standards of in-store visual impact.

•Apply and maintain guidelines and standards for visual presentation and store appearance.

•Recommend brand feedback, customer requests, and in-store promotions.

• Decide on form of implementation of stock loss controls; recommend areas of focus and changes in processes used within the store.

• Promote the highest standards of in store training including weekly communication, daily de-briefs, product knowledge and on the job coaching. Promote a positive learning environment within the store.

• You must ensure that the store is fully compliant with all required administrative procedures according to company guidelines

-Sultan Center Shuwaikh / Salmiya branch

Front End Supervisor

- Fixing the schedule of the staff

-Assist the cashier

-Assist the customer

-Handling exchange & return

-Maintaining the queuing of the counters

-Handling the customer complain.

Sharq Market (Soak sharq ) from 2004 : 2006

Customer service receptionist

• wants to delight customers, above and beyond the call of duty

• has intimate knowledge of the customer’s needs

• has empathy for the customers situation

• able to communicate clearly, both written and in speech

• talks in a way the customer can understand

•has a "thick skin" and is able to handle complaints, even when handling unpleasant customers

• works accurate and with eye for detail

handles in the best interest of both customer and company

• is able to use automated information systems to analyze the customers situation

• able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)

• has a pleasant, friendly style

• is willing to build a long-term relationship with the customer (not a "job-hopper") Sharq market ( soak sharq) from 2004

Marketing in charge

- In charge for all event happening in the mall.

- Dealing with all stores for their event

LANGUAGE SKILLS:

Nature ability for speaking Arabic language GCC wide, with an expert level command of the English language (spoken and written).

COMPUTER SKILLS:

I possess an extensive knowledge of Microsoft Excel, Access, PowerPoint and Word programs. MANAGEMENT TRAINING:

• Creating work schedules

• HWWT (How We Work Together course)

• Customer maniac program

• How to handle people in a right way

• MDP (Managers development program)

• Power Selling training at Multitrend

• Serving to succeed ( sultan center Company)

EDUCATION:

Commercial Technician Cairo University Egypt

PERSONAL DATA:

Name : Hamada Zaidan Ahmed Mahmoud

Birth Date: November 15, 1982

Age : 35

Status : Married

Gender : Male

Address : Farwaniya

Nationality: Egyptian

Religion : Muslim

Passport Number: A11732701

Civil ID Number: 282*********

Visa: 18 transferable

NOTE:

• Earliest availability /Notice period - 1 month

• Reason for leaving the job - improvement of career and new challenge.

Contact this candidate