Manager
Resume:
Willa Booker
Professional Experience
Chicago, Illinois, 60624
***********@***.***
Excellent Skills
Scheduling
Record management
Communication
Education programs
Meeting deadlines
Strong presentation
Confidentiality
Reporting requirements
Microsoft application
PowerPoint
Administrative support
Over 25 years of healthcare experienced with excellent planning, organizational, operational, and communication skills. I am able to manage multiple task and responsibilities under pressure in meeting deadlines. My capabilities will help expand, promote, and create alternatives that will provide solution in meeting your goals of operations.
Work History
Kindred Hospital - Mental Health Technician
Chicago, IL
04/2017 – Current
Duties include consulting with doctors and other mental health professionals
If patients become physically violent, mental health technicians restrain them from harming themselves and others
Technician helps with daily living, such as eating, dressing and bathing
Safety rounds every 30 minutes
Responsible for charting 2 to 4 patients daily
Counseling patients in one on one sessions
Education
2012 Univ. of Phoenix -Masters
1994 Chicago State Univ. - Bachelors
Patients educated on life skills, stress and anger management, hygiene, medication management, coping skills etc.
Provide a safe, and supportive environment for the patients
Team player
Rounding every 15 minutes for patient safety
Participate in developing patients interventions with long or short term goals
Certification
BSL
CPI
Chicago Public Schools (Henry Nash Elementary) - Teacher Assistant
Chicago, IL
09/2016 – 04/2017
Ability to fulfill specific roles at the school under the directions of the principle, and instructors
Assisted with challenged students assessments & tutoring
Helping troubleshoot students ‘technology issues’ and being the first point-of-contact for client requests.
Communicates effectively with school staff and administrators
Ensuring high client satisfaction, and demonstrate improvement in student achievement with guidelines in a timely and effective manner
Multi-tasking skills when directing and resolve student’s problems.
Create a positive learning environment in the school to ensure students make the best use of elevate class room activities
Bobby E. Wright Comprehensive Behavioral Health Center – Psychosocial Rehabilitation Counselor
Chicago, IL
03/2013– 08/2016
Provided individual counseling session, and develop resources that will minimize initial stressors
Data entry on consumer’s activities and attendance on a (EMR) care-logic system
Daily group sessions to develop problem solving, communication skills, and illness management
Ability to assessment, evaluation, and obtain feedback from consumers
Outstanding verbal and written communication skills
Ability to demonstrate discretion in handling confidential data when working with the public
Participate in developing consumers interventions with goals
Counselor’s consumer intervention in social skills training to improve communication skills and facilitate appropriate interpersonal behavior
Ability to problem-solve, and supervise consumers related to individual counseling
Counselor consumers in gaining and utilizing skills necessary to function normal
Help coordinate field trips, interventions, and implement interventions
Taught organizational policies/procedures to ensure good decision-making
Ability to independently carry out multiple tasks from start to finish, and prioritize to get the job done
Teach and model positive social skills, attitude development, and cognitive behavioral skills
Provides medication management and vocational services
Second in charge in the absence of the team leader
Leading projects and creating, gathering and tracking departmental activities
Madden Mental Health Center - Health Information Associate
Hines, IL
11/2007 – 01/2011
Duties included, but not limited to chart filing, record assemble/retrieval, answering phones and opening mail
Participate with M.D. education relative to medical record documentation
Maintained medical records, and data pertaining to the utilization programs
Worked in release of information, also, fluent in Microsoft suite applications and strong computer skills
Good communication skills, both verbally and written form
Creating new charts for new patients, and consulted with director concerning new techniques
Knowledge, and skilled in working within a mental health facility
Demonstrated respect, and sensitivity for cultural diversity in working with employees, co-workers, patients, clients of all diversity backgrounds
Monitors record detail, proof reading, verify signatures, and release of information
Staff motivation, hard worker, multi-task, and fast learner
Ability to work independent, and with a team
Strong independent decision-making and problem-solving capability
Team leader with the ability to train staff
Oversee any data and maintenance of records for the preparation or require record completion
Any other duties under the supervision of the director of medical record
John H. Stroger Jr. Hospital of Cook County – Supervisor II
Chicago, IL
12/1991 – 03/2007
Coordinated weekly staff meetings if necessary, and yearly nursing conferences
Create the transportation area for better patience care, and managed cross-functional training sessions
Efficient in electronic medical records, and maintain all data pertaining to medical record
Actively participated in utilization review, quality assurance, risk management, and review committee meetings including working in business management, and human relation
Overseeing job performance, operating records review, routing checks on record maintenance, or special reports requested
Follow-up in a timely manner, proof reading, editing and unresolved solutions
Supervised chart assemble, transportation area, ROI, birth certificate, and micro film area
Proficient and accurate in record organization and maintenance of extensive file
Ability to organize, problem-solve in critical situation, and resolve conflict resolutions
Ability to multi-task and meet deadlines in a fast pace and stressful company
Strong listening skills, team player, and good communication skills
Supervised staff on regulatory and compliance of JCAHO, disability act, and Health Insurance Portability and Accountability Act (HIPPA) guidelines.
Approved vacation, holiday, personal time, sick leave, time-off, and used disciplinary action if needed
Ability to gather, compute, and organize task autonomously and with a team
Fluent in Microsoft suite application, with strong overall computer skills
Schedules staff for mandatory training, reviews, and recommendation.
Monitor work performance, supplies, equipment, work orders, and regulation to staff
Analyzed and prepared policies and procedures with recommendation
Planned yearly conferences, and worked in tumor registry
Arbitrary for the department of medical records
Strong project management skills, and ability to coordinates all activities assigned
Manage and recommend appropriate strategies, tactics and operational initiatives to enhance patient information, and the ability to prepare capital and operational budget of organizations
Accomplishments
Supervised over 24 employees for 7 years
Developed and Implemented transportation of record system for better patient care
Collaboration with physicians to plan and schedule weekly conferences
Ensured charting accuracy through precise documentation received
Counsel inpatient and outpatient mental health
Liaison for vendors during surgical team meetings
Special Skills
Cerberus EMR (electronic medical record) system
Type 50 + wpm
Patient access communication system (PAC)
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