Business Leader in all phases of retail management (see Resume)

ROBERT BROWN

**** ******* ***** *** *********,,TN 37931* 1-865-***-**** * **********@***.***

www.linkedin.com/in/robert-brown-b2456847

Business Leader with Strategic, Multi-functional Successes Key Skills

• Account Management

• Product Development

• Process Improvement & Quality

Systems

• Global Manufacturing

• Lean Manufacturing

• Marketing & Sales

• Business Planning

• Business Relationship Development

• Talent Development

• New Business Development

• Supply Chain Management

• Budget Development

• Organizational Change

• Leadership

Industries Served

• Regulated Chemical Manufacturing

• Telecommunications

• Convenience Store

• Packaged Goods

• Mass Market Retail

• Oil/Gas, Chemicals

• Healthcare Insurance

• Hospital

• Banking

• Technology

Knoxville, TN

Account Director March 2001- Present

Responsibility: Managed accounts and led development of customized strategic global continuous improvement processes for Oil/Gas and Chemical clients such as BP, DuPont, Conoco Phillips, and AkzoNobel with $MM per year impact. Results were achieved in healthcare, financial services, retail and telecommunications corporations in Fortune Top 500.

Hamburg, Germany

Consultant (Customer Service/Innovation) June 2012 – Dec 2012 Responsibility: Managed account and led team consisting of franchise and franchisee members across Germany to improve customer offerings and service; statistical testing was used to sort out the better products and particularly the within country regional preferences; all 500 store franchisee operators experienced double digital increased sales/margins; also the breakthrough innovation was the ability to price petrol on an hourly basis for each location to increase traffic/sales

Houston, TX – London UK

Consultant (Team Play/Technology) June 2010 – Jan 2012 Responsibility: Managed account and led consulting for the global team with representatives from all regions of both Eastern and Western Hemisphere to create corporate procedures for step change improvement in the safety and operations of both on shore and off shore wells; participated as consultant in review of the new technology for deep well drilling

Knoxville, TN

Consultant (Innovation/Retail) Sep 2007 – May 2010 Responsibility: Managed account and led combined client and consultant teams to introduce new statistical testing of ideas for improving sales and revenue in 730 travel centers; over twenty-five ideas were tested at a time determining which helped, hurt or made no difference; led another team with the goal of assimilating both the Pilot and Flying J centers together so that the best of each group could be combined and the result was higher margins attained with lower revenue by maximizing the higher value products this also enabled simplification of the eleven floor plans

Charlotte, NC

Consultant (Innovation, Customer Service) June 2006- June 2007 Responsibility: Managed account and led a combined client, outside advertising agency and consultant team to enable Bank of America to accelerate the number of customers with debit cards and to increase their use of debit cards; through the application of multivariable testing many factors were tested both from an advertising perspective and a financial business perspective resulting in 296 testing documents mailed to qualified demographics; there were also a number of call centers in the testing using both scripted and informal methods Chicago, IL

Consultant (Customer Service) June 2001 – June 2002 Responsibility: Managed account and led a client team in multiple call centers to improve the effectiveness of contacts with telephone customers with regards to phone service/installation; also led client team across multiple service centers to improve the installation/service performance from multiple months to less than a week; problem with installation/service was front page news in the Chicago Tribune Minneapolis, MN

Consultant (Customer Service) March 2001 – June 2001 Responsibility: Managed account and led consulting with corporate leaders and call center operations to establish protocol procedures to improve the effectiveness when interacting with selected demographic groups of customers, for example, the elderly

Wilmington, DE

Global Business & Supply Chain Manager (Team Play) 1985– Aug 1999 Responsibility: Led business strategic improvement to supply chain across globe and managed all aspects from research, manufacturing to go to market for DuPont’s longest selling global products with results recognized with nomination to the DuPont Agricultural Business Products Hall of Fame. Charleston, WV

Business Unit Manager Research & Development (Technology) 1980 – July 1985 Responsibility: Led the design, construction, startup and operation of a manufacturing unit to replace two product introduction steps of research small unit and semi-works scale demonstration; this accomplished the goal of reducing the market introduction by three years and enabled introduction of high value new products ahead of the competition

Education

Auburn, AL

Masters in Chemical Engineering Graduation May 1968 Knoxville, TN

Bachelor of Science in Chemical Engineering Graduated May 1964 Philadelphia, PA

Executive Leadership Course of Study Executive in Resident

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