Manager Assistant

Preeti Jauhari, MBA

T: __(***) ***- **** • _E: __preeti. jauhari29@ gmail. com Seasoned operations and consulting professional with a track record of delivering successful projects, building and leading strong teams, and adding value to large organizations.

PROFESSIONAL SKILLS

Team-oriented leader with expertise in Operations / Logistics and Project Management

Dedicated and results-driven professional with 8+ years' experience supervising teams, managing projects, providing training and delivering successful projects

Efficiency-driven and industrious with a strong attention to detail and the desire to contribute expertise to enhancing business operations and improving processes

Eager to explore opportunities for self-learning, career development and contributing towards organizational success EXPERIENCE

Operations Analyst / Customer Service June 2019 – Present 511 FOODSERVICE, Oakville, Canada

Identify and analyze issues / challenges related to fulfilling client orders and ensure high levels of client satisfaction, including notifying the senior management team of any possible obstacles and recommending the best solution to maximize efficiency

Verify and process client orders and invoices using iTrade and Microsoft NAV

Resolve product or service issues by clarifying customer complaints, determine root cause of the issue, select and explain the best solution to solve the issue, expedite correction / adjustment, and follow-up to ensure resolution

Conduct external research to provide assessment of category supply market conditions and to help address issues and challenges associated with the organization's supply chain – identify and recommend alternative profitable suppliers to improve service levels and optimize procurement activities

Project Manager / Engagement Manager August 2016 – March 2018 ERUDITA CLOUD SOLUTIONS, Dubai, UAE

Ensured successful implementation of every project by defining project scope of work and managing schedules and project milestones. Served as the single point of contact for project scheduling and scope creep resolution

Created detailed project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule. In cooperation with multiple teams, developed Excel workbook to report on overall project and sprint completions

Developed PowerPoint slides and other forms of media to communicate progress to the executive team. Delivered status reports to all internal and external stakeholders for budgeting and planning purposes

Conducted Project Kick-off meetings and Weekly team meetings ensuring teams were aligned and successfully managing internal and external relationships. Executed 96% of the projects on time and under budget

Developed policies and procedures to enhance client experience Logistics Manager September 2013 – August 2016

M.R.S. PACKAGING LIMITED, Dubai, UAE

Awards & Accomplishments

Created and implemented revised procedure for the entire Logistics Department in M.R.S Packaging Limited

Overhaul complete procedures for more effective departmental functioning; up to date records kept for Custom Audit

Following organized workflow saved time and gave better output. Certified Trade and Logistics Professional (CTLP) Course, organized by Dubai Trade. Scored a 100% and was chosen among 300 candidates to represent Dubai

Awarded with Monetary Reward for a well-maintained and organized warehouse, major saving made on freight costs for the company, team work, dedication and taking ownership at M.R.S Packaging Limited Preeti Jauhari, MBA

Managed logistics for domestic and T: (647) international 924-4020 customers • E: preeti.and jauhari29@imports, exports gmail.and warehousing com activities with a team of 10 logistics employees. Oversaw all shipments and inventory control for over 7 warehouses in UAE, Bahrain and Lebanon

Saved the company over $1.0 Million per year by researching new ocean/air carriers by effectively negotiating contracts without compromising on the quality of service

Achieved staff performance improvements while saving the company over $500K per year of losses due to unnecessary delays by incorporating new tools and improved procedures

Reduced headcount in the scheduling department with the implementation of new Enterprise Resource Planning System. Recognized as the Subject Matter Expert for the development of the complete logistics model incorporated into the ERP. End Users experienced zero impact while switching to the new system

Planned, organized and executed year-end inventory for all 7 branches and achieved 99% net dollar inventory accuracy rate for all product categories

Led an internal project to get the Company HACCP Certified with a 12 member cross-functional team and delivered the project a month earlier resulting in savings of $15M annually

Ensured that employees were provided with a clean, safe working environment as per company standards

Measured and optimized performance KPI’s (clearance time, efficiency of job completion, recording the dispatch from warehouse, etc.) resulting in reduction in the number of customer complaints and minimizing incorrect deliveries

Negotiated complex supplier contracts, supported business in managing supplier contracts and relationships, and updated current contracts as needed

Created accurate Demand Planning and Forecasting reports using NetSuite, used for strategic sourcing and cost optimization Logistics Assistant June 2012 – August 2013

M.R.S. PACKAGING LIMITED, Dubai, UAE

Designed Excel tools for end-to-end operations between departments to minimize human errors, streamline coordinated efforts across the organization, and save time on routine operational processes

Handled the complete documentation for the imports and exports

Dealt directly with the Legal Authorities to complete the shipment process

Extensively supported the sales team to sign up new customers and retain existing customers by getting the best possible freight rates and providing on-time delivery to customers

Logistics Assistant July 2010 – June 2012

INTERNATIONAL SHIPPING BUREAU, Dubai, UAE

Liaised with Shipping lines or Airlines directly to negotiate rates and other terms and conditions to the benefit of clients

Kept a complete update of Customs Procedures, specifically Import and Export Transactions. Processing of required documents in Dubai, UAE via E-Mirsal2 (Software for the Online declaration for the Customs)

Generated the costing report once a particular transaction has been taken to closure & invoicing clients as required

Actively participated in the ISO Audits (internal and external) conducted in the Organization. Prepared the relevant documents required for the Audit throughout the year. The documents pertain to closing of all the Customer Complaints raised, analysis of the all suppliers used by the department & closing out of all Non-Conformities raised internally with the department. Served as an Internal Auditor to other departments within the Organization EDUCATION

MBA (Operations) September 2008 – June 2010

Manipal University, Dubai, UAE

B. Tech. (Electrical and Electronics Engineering) July 2004 – May 2008 SRM Institute of Science and Technology, Chennai, India Certified International Air Transport Association (IATA) Diploma from Zabeel Institute, Dubai, UAE

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