Sales Customer Service
Resume:
NAMUDDU ZAM
PERSONAL DATA
Nationality:
Date of Birth:
Sex:
Contact:
Visa Status:
Address:
Ugandan
December 16th 1990
Female
Tel: 50440364
***.*****@*****.***
Family Visa
QATAR
PERSONAL PROFILE
Team work: A Systematic, organized and dedicated team player with an analytical mind determined to be part of a growth oriented organization
Flexibility and adaptable; keen and enthusiastic learner capable of adapting to different working environment and working situations.
Quick learner, extremely goal oriented, innovative and adapts easily to new situations, exceptional competency in handling tasks both individually as well as within a team.
Confident and resourceful with a willingness to learn new concepts and apply them to yield successful result
CAREER OBJECTIVE: Pursuing a position in which I can utilize my skills and be able to learn and develop my career in logistics management.
EDUCATION BACKGROUND
2011-2014
2009-2010
2005-2008
Makerere University
Bachelors of Information Technology
Kibuli Secondary School
Uganda Advanced certificate of education
Kawempe Muslim secondary school
Uganda Certificate of Education
WORKING EXPERIENCE
Date
Name of employer
Occupation
Main activities
Date
Name of employer
Occupation
Main activities
Date
Name of employer
Occupation
Main activities
NOV 2015 TO DATE
NANDOS UAE LLC
Dubai, UAE
HOSTESS/DELIVERY DISPATCHER
HOSTESS
·Greeted guests and patrons personally and on the telephone
·Took delivery and take away orders on phone
·Assigned delivery personnel for deliveries
·Followed up on deliveries
·Offered appropriate seating arrangements
·Presented menus and took meal orders
·Ensured the quantity of menus was sufficient to cater to the number of guests
·Relayed orders to the kitchen and ensured all orders are filled in a timely and accurate fashion
·Set up dining rooms and made reservation arrangements
·Maintained clean and organized tables and work area
·Managed event related work including setting up tables and maintained both exterior and interior of the restaurant.
DELIVERY DISPATCHER DUTIES .
Greeting guests and patrons personally and on the telephone
Taking delivery and take away orders on phone
Assigning delivery personnel for deliveries
Following up on deliveries
Handle complex situations and overcome probable challenges presented by clients
Receive and process payments by cash or credit card
Maintain knowledge of current sales, policies regarding payments and security practices, in order to ensure policies are adhered to at all times
Open/close cash registers on a daily basis, count money, ensure cash control is maintained, perform handover when applicable and investigate/report any discrepancy.
Keep inventory of sold items; provide sales reports to Manager.
Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
AUG 2014 - NOV 2015
SELECT GARMENTS
Kampala,Uganda
SALES ASSOCIATE
Handled customer questions, complaints, and issues.
Ensured pricing was correct.
Worked on store displays.
Attended trade shows to identify new products and services
Identified current and future trends that appealed to consumers.
Ensured merchandise was clean and ready to be displayed.
Maintained inventory and ensured items were in store
Ensured promotions were accurate and merchandised to the company’s standards.
Ensured standards for quality, customer service,health and safety were met.
Monitored local competitors.
Ensured hours of operation were in compliance with local laws.
Maintained store's cleanliness and health and safety measures.
Helped retail sales staff achieve sales targets
MARCH 2011- JUNE 2014
UGANDA DUTY FREE
Kampala,Uganda
SALES ASSOCIATE
Ensured that all customers received excellent service through direct salesmanship, and prompt and courteous service.
Assisted customers with questions, needs and purchases.
Attended weekly sales meetings.
Cultivated successful relationships with retail customers.
Completed each transaction in a quick and efficient manner.
Lead all social media sales initiatives.
Cleaned shelves, counters, and tables.
Greeted each customer that came into the store in a warm manner.
Identified customer requirements.
Prepared merchandise for display.
Assisted customers with purchase decisions.
Assisted in physical inventory counts.
Implemented all visual merchandising standards.
Set up merchandise on the sales floor.
Made sure that customers received receipts on all purchases.
Helped customers try on or fit merchandise.
Watched out for loss prevention through leakage and theft.
COMPTENCES AND ATTRIBUTES
Proficient in the use of Microsoft Office Packages such as Ms Word, Ms Excel and Power poi
Good Customer Service skills
Strong Analysis and resolving Skills
Impressive and convincing way of communication
Well organized and clean way of Presentation
Strongly motivated, reliable and equally effective as a team player
Able to work for long hours, follow instructions and procedures
Capable of working in a fast paced environment with diverse nationalities and languages
Excellent Communication and Interpersonal Skills
Able to provide quality and timely work while ensuring accuracy and able to approach all people in a tactful manner and react well under pressure
Referees: Mr. Muyendesi Prince
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