Sales Customer Service

RESUME

Umesh Chhetri

Al Rigga,Diera.

Email: ***********@*****.***

Mobile: 052*******

Career Objective:

Seeking a Sales Associate job with a dynamic company where I can contribute to maximizing profitability, ensuring customer satisfaction and reaching sales goals. A dedicated sales professional with wide-ranging experience who is able to communicate with individuals at all levels in an articulate and persuasive manner. Documented proof of consistently achieving performance standards and sales targets in a challenging retail environment.

Key Strengths:

Ability to create and maintain effective business relationship with customers.

Ability to work flexible hours.

Excellent interpersonal and coordination skills.

Hardworking, perseverance in work related problems, punctual, enthusiastic. Achievements:

Successfully achieved targets within the set deadlines

Successfully sold and marketed the products in the Hyper market and Electronics Store

Got the “Star Seller” award from dubai region in many occasions.

Had a healthy reputation for achieving targets and gaining handsome commissions. Employment History:

Last Employer : Manhattan Designer

Department : Sales Supervisor

Duration : March' 2015 till Present

Location : Dubai,UAE

Job responsibilities:

Coordinating with sales team and other members by managing schedules and visits

Responding to complaints from the customers.

Provide after sales support for everlasting business relationship.

Handling and processing of all orders with accuracy and timeliness

Analyzing sales figures and monitor the progress of store and staffs

Discuss, prepare and send sales quotation to clients.

Creating and organizing different sales statistics to outreach clients

Making calls to follow up on getting orders, timely deliveries and other issues Previous Employer : One Mobile (Branch of Axiom Telecom) Department : Sales Executive

Duration : January' 2009 till Nov 2014

Location : Dubai,UAE / India

Job responsibilities:

Meet and Greet the customers coming in the store

Daily team talk to make sure that all staffs are aware of the target and focus models

Maintain high level of Visual Merchandising to attract customers.

In the case of a customer making a complaint, ensure it is dealt with professionally

Daily monitoring of all on going promotions and make sure it is implemented.

Direct communications with the Supervisors to make sure they are aware of the store proceedings from stock counts till the sales of the day. Employer : Sharief Trading Co

Department : Sales Merchandiser

Duration : June 2006 to July 2008

Location : Dubai,UAE

Job responsibilities:

Sales Generation with regard to daily/monthly with regard to the targets set.

Merchandise Presentation. Display regular basis and promotional products, stock provision and price update.

Customer Service: Proper knowledge about the products and its features and benefits to explain to the customers to convince and close the deals

Stock Management: Placing orders through section manager, regular monitoring of the products in display and those in stocks.

Building and maintaining positive working relationships with staffs and support the store physically & mentally during store inventories.

Trainings Attended:

Toyota Production System(TPS)

5S towards safety

Reduction of Waste, Time,Labour,Cost.

Brand Training

Samsung,Nokia,HTC(Product knowledge)

Resource Performance Management(Qualcomm)

Academic Qualifications:

B.A .Graduate from Scottish church college, (University Of calcutta)

Higher Secondary(ISC) from Rockvale Academy(Delhi University).

Class 10(ICSE) from St Augustine's School(Delhi University) Computer Skills:

Working knowledge of Word, Excel, Outlook, and PowerPoint software programs.

Adobe Photoshop CS3

HTML

Comfortable with all Windows OS.

Linguistic Ability:

Highly motivated and enthusiastic with strong written, verbal, presentational and interpersonal communication skills.

English : Read, speak and write

Nepali : Mother tongue

Hindi : Read, speak and write

Bengali : Speak

Personal Details:

Nationality : Indian

Date of Birth : 19

th

May

Passport No : F 2698257

Visa Status : Employment Visa

Marital Status : Married

I hereby declare that all the facts stated above are true to the best of knowledge and belief. UMESH CHHETRI

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