Manager Service
Resume:
RAMDEV KRISHNAN
IT Infrastructure & Managed Service Professional
Mob.: +91-720******* & 866-***-****
Email.: ***.***@*****.***
Executive Summary
A keen strategist, planner and implementer with
expertise in devising strategies aimed at enhancing overall organizational growth, sustained
profitability of operations and improved business
performance.
Highly accomplished and focused: Product service,
with proven competencies in strategic financial
planning and expertise in Operations
Management. Fosters productive partnerships
with internal stakeholders and clients, resulting in the attainment of organization goals.
Proactive Leadership: Proactive leadership style by offering mentoring/ coaching for deserving team
members with a strong focus on operations
excellence and cost efficiency.
Recognized by peers, subordinates, and senior
leadership for tenacity and the ability to gracefully handle the dynamics of a rapidly changing
environment Serves as a collaborative business
partner; excellent communicator with the ability to present financial reporting to target audiences in an easily understood format.
Skills
Service Operation & Delivery
Solution Design & Automation
People Management
Technical Support Services
Program & Project Management
Process Excellence & Audit
Strategic Leadership
Technical Service Manager
System Integration
Risk Management & Security Management
Education
B-Tech in Electronics & Communications Eng.
Four Years Course
Professional Certifications
• ITIL® Expert
• ISO 9001:2008 Quality Management LA
• CCNA : Fist level Cisco Certified
• Six Sigma : Green Belt Certified
• ISO 20000, Certified Consultant
• ISO 20000, ISO 27001, Certified Implementer
• ISO 20000; ISO 27001, Certified Internal
Auditor
• Prince 2 Certified
Personal Profile
In 20+ years of progressive experience in IT Infrastructure and managed service, which enabled to enhance my skill-set both technical and in leadership. I emphasize customer service realization and visionary behind company business operations and strategies. Now Experience
2014 TATA Communication
Project 2 : - Head IT Platform – Healthcare
DGM
• Designed, developed and maintained Healthcare Application project costing 5.3 USD M.
• Designing end to end IT infrastructure including private and public cloud, service delivery and operations process.
• RFP Management, Infra Risk Assessment.
• Application deployment strategies and Support.
• Application Testing & Release Management
2011 Project 1 : Data centre – Technical Support Senior Manager
• Responsibility for Managing Data Center customer infrastructure
• Responsible for TCL Internal IT Infrastructure L1 and L2 Support
• Accountable for Problem Management, Change Management, Release and Incident Management process for various technology including Security, Networks, Operating system(Windows and Linux), Database, Storage and Backup infrastructure.
• Risk managed assessment and implementation of ISO 27001.
• Process improvement initiative and implementation of ISO 20000.
• 40% workforce effort reduction by enabling automation both in process and implementing additional tools.
• SAT improvement from 3.2 to 4.1/5 FY 12-13 achieved only by using people Management skills.
• Handled 110+ Technical Support team with 8 Subordinates.
• As Technical Service Manager for Large Enterprise account. 2009 Colt Technology Service Manager
• Managing technical team responsible for Technical & Advanced Core Technical Support for KVH end customers’ links and telecom Products. Exceeded SLA targets for 18 consecutive months.
• Handling Japanese Client for end to end Global LA Network Service end to end life cycle.
• Handling IP based routing configurations for existing KHO Pop’s.
• Exceeded SLA targets for 18 consecutive months.
2003 Sify Technologies Manager
• Analysing and evaluating network requirements, network feasibility, identifying technology limitations and accordingly planning, designing, developing, installing, testing, configuring, commissioning, deploying and administering computer networks, applications, servers and workstations.
• Planned detailed network specifications. Installed and configured LAN, WAN, hubs, routers, switches, firewall, or related networking equipment ensuring integration.
• Projected approach in reducing customer incident and improve network availability for customer with 6 Sigma approach.
• Handled 45 + NO Team member with 4 Subordinates.
• Designed First LA MPs (C-to-C) Solution (carrier Over Carrier) Solution.
• CRM tool implementation.
1999 CMS Computers ltd
Monitoring and Managing LAN & WAN for RBS Bank including Branch connectivity, ATM links, Customer Call Centre, WAN equipment’s, LAN switches and Server.
1997 ICON Marketing Ltd
Attended service calls related to Servers, PCs, IBM Laptops & application. Handled projects on structural cabling on Police Head Quattro's and major clients like GE, BHEL, Ministry of Postal in Delhi.
Contact this candidate