RAMDEV KRISHNAN

IT Infrastructure & Managed Service Professional

Mob.: +91-720******* & 866-***-****

Email.: ac96co@r.postjobfree.com

Executive Summary

A keen strategist, planner and implementer with

expertise in devising strategies aimed at enhancing overall organizational growth, sustained

profitability of operations and improved business

performance.

Highly accomplished and focused: Product service,

with proven competencies in strategic financial

planning and expertise in Operations

Management. Fosters productive partnerships

with internal stakeholders and clients, resulting in the attainment of organization goals.

Proactive Leadership: Proactive leadership style by offering mentoring/ coaching for deserving team

members with a strong focus on operations

excellence and cost efficiency.

Recognized by peers, subordinates, and senior

leadership for tenacity and the ability to gracefully handle the dynamics of a rapidly changing

environment Serves as a collaborative business

partner; excellent communicator with the ability to present financial reporting to target audiences in an easily understood format.

Skills

Service Operation & Delivery

Solution Design & Automation

People Management

Technical Support Services

Program & Project Management

Process Excellence & Audit

Strategic Leadership

Technical Service Manager

System Integration

Risk Management & Security Management

Education

B-Tech in Electronics & Communications Eng.

Four Years Course

Professional Certifications

• ITIL® Expert

• ISO 9001:2008 Quality Management LA

• CCNA : Fist level Cisco Certified

• Six Sigma : Green Belt Certified

• ISO 20000, Certified Consultant

• ISO 20000, ISO 27001, Certified Implementer

• ISO 20000; ISO 27001, Certified Internal

Auditor

• Prince 2 Certified

Personal Profile

In 20+ years of progressive experience in IT Infrastructure and managed service, which enabled to enhance my skill-set both technical and in leadership. I emphasize customer service realization and visionary behind company business operations and strategies. Now Experience

2014 TATA Communication

Project 2 : - Head IT Platform – Healthcare

DGM

• Designed, developed and maintained Healthcare Application project costing 5.3 USD M.

• Designing end to end IT infrastructure including private and public cloud, service delivery and operations process.

• RFP Management, Infra Risk Assessment.

• Application deployment strategies and Support.

• Application Testing & Release Management

2011 Project 1 : Data centre – Technical Support Senior Manager

• Responsibility for Managing Data Center customer infrastructure

• Responsible for TCL Internal IT Infrastructure L1 and L2 Support

• Accountable for Problem Management, Change Management, Release and Incident Management process for various technology including Security, Networks, Operating system(Windows and Linux), Database, Storage and Backup infrastructure.

• Risk managed assessment and implementation of ISO 27001.

• Process improvement initiative and implementation of ISO 20000.

• 40% workforce effort reduction by enabling automation both in process and implementing additional tools.

• SAT improvement from 3.2 to 4.1/5 FY 12-13 achieved only by using people Management skills.

• Handled 110+ Technical Support team with 8 Subordinates.

• As Technical Service Manager for Large Enterprise account. 2009 Colt Technology Service Manager

• Managing technical team responsible for Technical & Advanced Core Technical Support for KVH end customers’ links and telecom Products. Exceeded SLA targets for 18 consecutive months.

• Handling Japanese Client for end to end Global LA Network Service end to end life cycle.

• Handling IP based routing configurations for existing KHO Pop’s.

• Exceeded SLA targets for 18 consecutive months.

2003 Sify Technologies Manager

• Analysing and evaluating network requirements, network feasibility, identifying technology limitations and accordingly planning, designing, developing, installing, testing, configuring, commissioning, deploying and administering computer networks, applications, servers and workstations.

• Planned detailed network specifications. Installed and configured LAN, WAN, hubs, routers, switches, firewall, or related networking equipment ensuring integration.

• Projected approach in reducing customer incident and improve network availability for customer with 6 Sigma approach.

• Handled 45 + NO Team member with 4 Subordinates.

• Designed First LA MPs (C-to-C) Solution (carrier Over Carrier) Solution.

• CRM tool implementation.

1999 CMS Computers ltd

Monitoring and Managing LAN & WAN for RBS Bank including Branch connectivity, ATM links, Customer Call Centre, WAN equipment’s, LAN switches and Server.

1997 ICON Marketing Ltd

Attended service calls related to Servers, PCs, IBM Laptops & application. Handled projects on structural cabling on Police Head Quattro's and major clients like GE, BHEL, Ministry of Postal in Delhi.

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