**** *. ******** ******

VISALIA CA *****

TEL: 415-***-****

EMAIL: ac96bx@r.postjobfree.com

JACKIE OKUMU-WATSIERA - RN, MSN, MBA

OBJECTIVE

Dual Masters prepared nursing professional, Director of Nursing certification with 10 years of solid clinical, teaching and management experience in a variety of healthcare environments. Licensed in three states, including California. Seeking a full-time management position in an organization that values education, encourages nursing excellence and has high standards of patient care.

SUMMARY OF QUALIFICATIONS

Caring Healthcare Professional with comprehensive training and more than two years of experience as a registered nurse in the Emergency Room department.

Long term care experience – ability to work with the ageing population and being a part of health care delivery team. Recognizing the needs of this particular population and meeting them at their point of need.

Highly skilled in patient care and needs assessment, dispensing medications, catheterization and IV procedures, charting, triage, critical care procedures, and staff supervision and mentoring.

Quick study with ability to easily grasp and implement new ideas, concepts, and methodologies. At ease in fast-paced, high stress situations with emerging, changing and multiple responsibilities.

Strong communication, interpersonal, analytical, administration, organizational, problem solving, and leadership skills. Thrive in both independent and collaborative work environments.

Comfortable using a variety of computer programs and applications including MS Office Suite and Meditech.

Possesses excellent assessment skills and ability to communicate patient needs to physician. I enjoy being part of a team of nurses, nursing assistants, and physicians in providing care.

EXPERIENCE

1.DIRECTOR OF NURSING SERVICES – SMITH RANCH SKILLED AND REHABILITSATION CENTRE, SAN RAFAEL, CA – FEBRUARY 2017 – TODAY

Organize and oversee all nursing operations of the facility. I also create a collaborative and efficient work place with attention to quality standards and policies. There, all personnel will be able to do their best in caring for our residents.

RESPONSIBILITIES:

Direct, oversee, and evaluate all nursing personnel (registered nurses, LVNs etc.)

Guide staffing procedures.

Set objectives and long term goals for the nursing department.

Organize and coordinate admission, nursing, and patient care procedures.

Develop and enforce policies aiming for legal compliance and high quality standards.

Control budgets and monitor expenditures.

Resolve issues and deficiences when needed.

Manage record-keeping procedures.

Collaborate with other departments and professionals to streamline operations.

Report to upper management.

2.DIRECTOR OF NURSING – BAYWOOD COURT – CASTRO VALLEY

AUGUST 2014 TO JANUARY, 2017

1.Monitor current standards of nursing practice, facility philosophy, and operational policies while maintaining compliance with state and federal laws and regulations.

2.Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation.

3.Participates in all admission decisions, and may visit prospective residents before admission.

4.Participates in daily or weekly management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns.

5.Evaluates the work performance of all nursing personnel, assists in the determination of wage increases, and implements discipline according to operational policies.

6.Ensures delivery of compassionate quality care and nursing supervision as evidenced by adequate services and staff coverage on unit, absence of odors, general cleanliness, prevention of pressure wounds, and apparent maintenance of optimal resident functions.

7.Demonstrates knowledge of and application of Key Clinical Quality Indicators, and proactively monitors and implements systems to achieve and/or surpass company thresholds.

8.Exercises overall supervision of resident assessments and care plans.

9.Oversees or is responsible for the CNA and QMA certification programs, competency testing, and all related records

10.Reviews 24-hour report from every unit daily to monitor and ensure timely, effective responses to significant changes in condition, transfers, and discharges, use of restraints, unexplained injuries, falls, behavioral episodes, and medication errors.

11.Collaborates with physicians, consultants, community agencies, and institutions to improve the quality of services and to resolve identified problems.

12.Oversees nursing schedules to assure they meet resident needs and regulatory and budgetary standards.

14. Participates in the recruitment and selection of nursing personnel and assures sufficient staff are hired.

15. Oversees and supervises development and delivery of in-service education to equip nursing staff with sufficient knowledge and skills to provide compassionate, quality care and respect for resident rights.

16. Proactively develops positive employee relations, incentives, and recognition programs. Promotes teamwork, mutual respect, and effective communication.

17. Performs rounds to observe care and to interview staff, residents, families or other interested parties.

18. Monitors staff for compliance with OSHA mandates and facility policies on workplace safety. Proactively develops procedures and incentives to promote workplace safety and safe work practices.

19. Establishes, implements, and monitors the infection control program designed to provide a safe, sanitary, and comfortable environment designed to prevent the devilment and transmission of disease and infection.

20. Prepares or reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections. Submits an infection control report to the QA Committee.

21. Is an active member of the QA Committee.

22. Coordinates and/or develops on-going QA activities for nursing services to monitor nursing compliance with standards and regulatory requirements through rounds, interviews, and record reviews. Compiles summary of findings for the Quality Assurance committee.

23. Participates in budget development for the nursing department, and for medical, nursing, and central supplies. Assures nursing staff properly charges out ancillaries used.

24. Helps the Administrator prepare staff for inspection surveys, instructing staff on matters of conduct and disclosure, being interviewed by inspectors, immediate corrections of problems noted by surveyors, etc. Reviews and reinforces important standards previously cited.

25. Participates in the preparation of the Plan of Correction response to an inspection survey, and implements any follow-up QA required for any nursing allegations.

26. Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, promote participation in care plans, and maintain a high quality of care and life for residents.

27. Promotes customer service and hospitality and responds to and adequately resolves complaints or concerns from residents or families about nursing services.

28. Monitors facility incidents and complaints daily to identify those defined as unusual occurrences by State policy and promptly reports such occurrences to Administrator/Executive Director for appropriate action.

29. Monitors complaint reports daily for allegations of potential abuse or neglect, or the loss or Misappropriation of resident property, and participates in these investigations.

30. Promotes compliance with accident prevention procedures, safety rules, and safe work practices to prevent employee injury and illness and control worker’s compensation costs.

31. Assures staff is trained in fire and disaster and other emergency procedures, and evaluates performance during drills.

32. Interacts courteously with residents, family members, employees, visitors, vendors, business associates, and representatives of government agencies.

33. Acts in an administrative capacity in the absence of the Administrator.

3. May, 2012 to August, 2014: RESOURCE TEAM LEADER – Hospice by the Bay – www.hospicebythebay.org –HBTB is the 2nd oldest non- profit hospice in the nation.

Services are provided to an average daily census of 380 patients in Marin, San Francisco, N. San Mateo and Sonoma Counties. Reporting to the Director of Clinical Operations and serving as the After Hours Manager, my role is to oversee all nursing needs from 5 pm to 8.30 am during weekdays, and also weekends and holidays. Out of the 168 nursing hours in a week, my department covers128 hours of hospice care, with 20 full time nurses (13 of which are RNs; and 7 LVNS). There are also 15 non-benefitted per diem nurses and 10 CNAs reporting to me.

Supervise the planning, coordination, and delivery of the interdisciplinary team interventions;

Provide leader to the afterhours team in conjunction with the Director of Hospice Services to develop, review, and revise the patient/family plan of care, facilitate problem solving sessions, and delivery of team support;

Implement and monitor compliance with agency policies and procedures related to clinical services;

As a member of the Clinical Management Team, address problems associated with the delivery of clinical services and staff development needs, make recommendations for appropriate additions/changes in policies and procedures, and provide peer input to enhance and improve the middle management function;

Supervise the maintenance of clinical records ensuring accuracy, completeness and compliance with licensing regulations, certification standards, legal, and ethical standards;

Oversee clinical supervision of after-hours nursing personnel, completing written performance evaluations and skills checklists in accordance with agency policy, accreditation, and regulatory standards;

Conduct appropriate supervisory visits to allow for clinical observation of performance of assigned team members in accordance with agency policy, accreditation, and regulatory standards;

Chair afterhours team meetings in collaboration with the Director of Hospice Services.

Identify need for staff education and assist in the development and implementation of in service programs for interdisciplinary team;

Serve on the Audit Committee and periodically audit selected clinical records for documentation compliance;

Complete monthly nursing schedule in coordination with Triage nurses to ensure adequate patient care coverage;

Recruit, manage, coach, and develop staff to achieve organization goals in accordance with agency policy, accreditation, and regulatory standards including but not limited to:-

oFacilitating search, interview and selection of new personnel as needed;

oEnsuring job responsibilities and expectations are clearly defined and communicated, work is assigned and distributed appropriately, staff is appropriately trained and cross-trained, and performance issues are addressed in a timely manner;

oRegularly providing formal and informal feedback to staff and conduct periodic individual coaching including completing well thought out and well documented annual performance reviews in accordance with organization policies and procedures;

oFostering collaboration by promoting cooperative goals and building trust;

oMotivating for increased results.

oDeveloping staff’s skill list and encouraging growth including creating an environment for people to share what they are learning;

oTreating employees equally without demonstrating favoritism or preferential treatment to an individual or group;

oDemonstrating knowledge and support of established HR policies and procedures;

oDemonstrate current awareness of and sensitivity to hospice programs; services, and mission statement;

oAdhere to confidentiality polies and procedures

Member of:

Nursing Education Committee

Team Leaders Committee

Circle Committee – Cultural Diversity

Clinical Manager’s Committee

QI Committee

Urban Safety Committee

4.February, 2011 to May, 2012 – DIRECTOR OF NURSING – Foulk Manor South –

Wilmington, Delaware FMS is a 133 semi-skilled bed facility. 75 of these beds were assisted living beds; the remainder were Medicare beds. We only accepted up to Stage 2 wounds with no skilled nursing care. I reported to the regional director of nursing, and my primary responsibility was to assist the Executive director in the daily operations of the facility. My team included 25 full time nurses and another 15 non-benefitted nurses. I also oversaw the nursing assistants and activities groups.

Develops and implements nursing service objectives, policies and procedures to maintain quality nursing care in the nursing home;

Determines staffing levels and monitor for adequacy in provision of nursing care;

Oversee administrative functions in nursing department;

In charge of infection control;

Recommends and collaborates in in-service education programs to promote staff development;

Monitor for quality and type of care provided on all residential units, and the resident outcomes influenced by restorative care programming;

In the absence of the nursing home administrator, I was responsible for the overall operations of the facility.

5.February 2010 – May 2012 – WEEKEND ONCALL SUPERVISOR – Seasons Hospice Delaware - www. Seasons.org. Seasons Hospice is a for profit organization that serves three counties in Delaware. I reported to the Weekend Clinical Manager and was responsible for a weekend team of 15 nurses that covered nursing needs from Friday 5 pm to Monday 8am. Total census of 115 patients with diverse diagnoses, spanning three counties.

As a head nurse, I triaged the calls and ensured timely attendance to patients’ needs, delivery of medications, and effective transition of both patients’ and their families.

Attended weekly office meetings and participated in reports and communicated vital information back to the team;

Acted a go between the weekend staff who were primarily per diem and management who worked Mondays through Fridays.

Model a service attitude towards others, take ownership in solving problems and took the initiative to make things betters, being friendly and courteous to residents, patients and coworkers.

Attended and participated in orientation and appropriate in-services and staff meetings to improve knowledge and skills.

Provide appropriate support to dying patients and their families.

Ensure close communication among the patient, proxy decision maker, family and the IDT to ensure the best possible end-of-life care and honoring the patient’s preferences.

Regularly schedule care planning meetings that involve the patient if possible, the POA, family and IDT to facilitate communication about end-of-life care and help ensure that care is patient-centered and adapted to the patient’s changing condition.

Act as a guide during transition at the end of life. This includes teaching about the disease, teaching specific skills, and clarifying information and options. It also involves reflecting observations and assumptions about patient’s situations and care back to the patients. As a guide, I also act to sort out conflicting and confusing information and facilitate communication so that the patient and family are able to prioritize what they need and want to accomplish.

4. Feburary, 2006 To May 2012 (Part-Time Clinical Instructor/Nursing Educator) - Leads School Of Technology – This was a program designed for Licensed Practical Nurses. An average class was about 40 students in lecture and at least 8 students per each clinical rotation.

Full-Time non-tenured nursing instructor. Classroom instruction, skills lab and hospital setting teaching environments.

Courses taught: Foundations of Nursing Theory; Foundations of Nursing Practicum; Med/Surgical Nursing; Med/Surgical Nursing Practicum

Instruct students, discussion facilitator regarding nursing profession guidelines and best practices

Develops curriculum content and course outline to meet learning objectives in consultation with School of Nursing Director

5. May, 2006 – February, 2008 – Staff ER RN - Emergency Department, Union Hospital - 16 bed unit Emergency room in a community hospital. I reported to the ER Supervisor and had a 4 bed unit assignment on any given day.

3 yrs emergency room experience in a hospital setting.

Advanced cardiac monitoring.

Care of emergent care and non-emergent care.

Head to toe assessments – knowledge of normal and abnormal findings, and reporting to either charge nurse or MD.

Phlebotomy skills

Critical thinking and intervening with appropriate interventions for urgent and/or emergent care.

Care of acute and chronically ill patients.

Basic IV and central line skills.

Identifying and managing life sustaining physiologic functions in unstable patients

Evaluate and assess patient condition in trauma situations including motor vehicle accidents and gunshot/stab wounds. Carry out prescribed medical treatments/procedures, initiate catheters/ IV's, and work closely with physicians and other healthcare staff to ensure optimal patient care. Monitor and chart patient's condition/vital signs, administer IV fluids/medications, and transport patients to Radiology department, Operating Room, or ICU. Communicate with family to apprise them of patient's condition and answer questions.

Schedule, supervise and mentor nursing staff, distribute patient care assignments, and notify nursing supervisor of staffing issues. Maintain medical charts at unit desk and communicate patient updates to physicians and incoming charge nurse. Uphold strict healthcare, nursing and hospital standards; maintain sterile procedures to prevent spread of disease and infection.

Performed clerical support duties for Emergency Room department. Answered incoming calls on a multi-line phone system, registered and obtained medical histories for walk-in patients and logged patient arrivals/departures. Assisted nursing staff with patient flow and chart organization, and produced statistical reports regarding the ER department activities and patient volume.

SKILLS

Care plan creation and administration

NG/Sump and Peg tubes

Patient/Family education

Trainings and in-services

Meditech documentation

6. May, 2008 – February, 2011 – Cadia Rehab of Pike Creek - Clinical Care Coordinator – In charge of the Vent and LTC Units. My office reported directly to the Director of Nursing. My job included Case Management of all the patients on the units, care conferences, timely reimbursements, and communication with families, doctors, and hospitals. I had at least 15 nursing staff – 7 of whom were nurses and the rest were nursing assistants and respiratory therapists.

Supervision of personnel as well as medical activities as directed by the physicians;

Tasks included supervision, assignment, and development of personnel inter and intradepartmental communication, customer satisfaction, leadership;

Quality assurance and quality improvement

Coordinated resident care with other departments

Supervised nursing operations in compliance with federal, state, and local laws, and with facility policies;

Coordinated and communicated facility operations

Assisted with training, supervision, appraisals, and implementing corrective actions for nursing personnel.

Participated in preparation of nursing schedules within budgetary.

EDUCATION

Delaware Technical Community College December, 2005

Associate Degree in Nursing

Wilmington University August, 2008

BSN

Wilmington University – May, 2010

Master of Science in Nursing – Leadership/Education;

Master in Business Administration – Health Care Administration

Licenses

Delaware - License No. L1-0034043 - Expires on 09/30/2013

Pennsylvania - License No. RN597963 - Expires on 10/31/2013

California - License No. 819837 - Expires on 06/30/2017

Certifications:

Director of Nursing Certification – July 7th, 2015

Course Content:

Class 1-620 – How to manage effectively – manage health care facilities;

Class 1-628 – Improving human resources: understanding personnel and the organization of the nursing facility and its staff;

Class 1-634 – Learning to understand your health care organizations finances;

Class 1-700 – Federal requirements: residents rights, behavior, and quality of life, resident assessment;

Class 1-706 – Federal requirements: resident assessments and quality of life;

Class 1-710 – Federal requirements: nursing services, dietary, physicians, dental, pharmacy, physical environment, and administration;

Class 1-720 – Infection control: development of an infection control program;

Class 1-750 – Federal survey procedures.

Nursing continuing education: This set of eight continuing education courses are individual courses approved individually by the North Caroline Nurses Association, an accredited approver by the American Nurses Credentialing Centre’s Commission on Accreditation for 48.75 continuing education hours.

Professional References: Available upon request

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