Social Media Customer Service

Jermaine L. Murray

Talent Acquisition Professional

Open to Relocating: Montreal, QC or London UK (Passport Holder) 23 Yardley Cres, Brampton, ON L6X 5L6

T: 416-***-**** - E: ***************@*****.***

W: www.linkedin.com/in/jermainelmurray

Summary Jermaine is a dynamic and ambitious Talent Attraction specialist with 3+ years of experience building effective and proven Talent Pipelines. Jermaine specializes in identifying strong matches between a Candidate’s profile and an employer’s needs to assess fit in values, culture and employee development. His friendly demeanour and great listening skills enables him to consistently create an ultimately positive Candidate experience. Skills

• Effectively recruited and placed IT Professionals and prioritized clients' requirements in a high volume, time-sensitive environment to meet deadlines.

• Successfully placed over 60 Candidates in both Fulltime and Contract positions. Roles Sourced for include: Software Developers, CTO, Cloud Engineer, IT Help Desk, Software Architect, System Admin, Salesforce Admin and Developer.

• 85% Retention Rating for Successful Placements that have exceeded 6 Months

• Recruited top talent through LinkedIn Recruiter, Internet research, Social Media, internal database (Salesforce), cold calling, referrals, Networking Events, and other strategies.

• Successfully represented the Robert Half Technology at several noteworthy Networking events including: TechTO, FinTechTO, StartUpNorth, MARS, BPTN, CAUFP and Collision Conference Recruiting Manager Apr 2018 – June 2019

Robert Half Technology

Director, IT Recruitment Jun 2019 – Present

Fin/Tech Professionals Inc.

Responsible for the overall management and strategic screening of Candidates for specific client needs, expectations and roles with emphasis in the areas of Software Development, Technical Support, IT Project Management, Cloud Technology, IT Operations and ERP Systems. Industries served include: Finance, Marketing, Health, Hospitality, Insurance and Travel.

• Successfully implemented Talent Sourcing Campaign strategies through Social Media, LinkedIn and Networking Events to grow internal Database to over 250+ Candidates.

• Leveraged personal network to Source Hard to Candidates to fill challenging roles. Ex: salesforce Architect.

• Lead successful Talent Attraction Campaigns by creating and sharing relevant content. Resulting in an increase in applicants per Job posting by 50% (On LinkedIn) Recruitment

Pre-Screening

Technical Recruiting

Pinpoint Recruitment

Talent Pipeline Building

Monitoring budgets

Negotiating Salaries

Best Interview Practices

Network Attendance (7

Per Month)

Personal

Troubleshooting

Candidate Experience

Self-Starter

Can handle stress

Always pro-active

Enthusiastic

Product knowledge

Communication skills

Technologies Sourced

Python + Django

Java + Spring

JavaScript

Node.JS

.NET/ C#/C+

HTML/CSS

PHP

AWS, Azure, VMWare

DevOps

Guelph University 2008 – 2013

Media Studies & Communications BA (Hons)

Academic

Manager, Commercial Trucks Oct 2014 – Apr 2018

Enterprise Holdings

• Recruited and trained over 15 Sales & Customer Service specialists, resulting in a 30% YOY increase in Branch Revenue.

• Trained Sales Staff in areas of Customer Service and Satisfaction resulting in a 90% Customer Satisfaction score over a 6 month Period. 15% above company average.

• Impacted branch fleet growth 40% (six-month average)

• Impacted total revenue growth 30% (six-month average) Principal Consultant Jun 2015 – Present

JupiterHR

CV Writing Services, Interview Prep and Career Consulting for Candidates. With the goal of connecting them with relevant opportunities and maximizing their chances of being hired. Specializing in working with Media, Sales & IT Professionals. Key Achievements:

• Facilitated the Hiring of over 50 professionals nationwide with 23 being Diversity hires in 2019 YTD.

• Successfully lead workshops teaching Candidates how to optimize their LinkedIn.

• Created an Online Talent Pipeline via Slack and WhatsApp Groups with over 200 Members across the IT Sector within the GTA.

• Launched several successful Twitter campaigns including a thread that has over 90k Impressions and 3k organic engagements.

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