KATINA SERINA

** ******** **. *********, ** ***** 305-***-****

ac967s@r.postjobfree.com

EXPERIENCE

Application Sales Engineer, DOVER FLEXO ELECTRONICS September 2015 – January 2019 Rochester, NH

– Design Tension Control Solution to meets customer’s application needs

– Size tension control applications, determine best solution

– Advise customers on the correct product for their application

– Collaborate with the customers engineering department, after calculating the customers net force, determine the most suitable solution for their specific tension control problem based on root cause

– Individualize and advise customer on most suitable product for their specific needs

– Facilitate expedition of products if customer’s production line is down (code blue)

– Review Engineering Applications and write proposal for the appropriate product for customers’ needs

– Maintain relationships with customers

– Maintain relationship with Spanish speaking international customers

– Write sales orders

– First level trouble shoot with customers and help determine minor issues

– Collaborate with Technical Support Department and assist customer with any and all issues that corresponding to our product

– Determine if closed loop or open loop is best for the customer’s specific application

– Analyze customers data to determine errors and create solutions

– Determine most suitable layout of the customer’s manufacturing line

– Advise customer of necessary safety equipment requirements for hazardous Class I Division 1 or 2 areas

– Generation of weekly, monthly and quarterly sales reporting

– Identify opportunities for process improvement

– Monitor and evaluate sales efficiency

– Advise customer of best equipment location for hazardous Class I Division 1 or 2 areas

– Comply with all ISO9001 regulations

– Create Engineering Change Forms when needed and follow up on their progress

– ISO 9001 auditor

Debt Collection Supervisor, UNITED COLLECTION BUREAU August 2012 – August 2015 Miramar, FL

– Oversee a team of 10 agents.

– Ensuring my staff is meeting production goals

– Complying with company standards and federal collection law

– Inputting data and creating spreadsheets showing progression of team’s goals

– Insuring good customer service by speaking with individuals who wish to speak with a supervisor and approving settlement and payment options

– Organize collection work load according to degree and amount of delinquency and assign accounts to workers for collection

2

– Generation of weekly, monthly and quarterly sales reporting for Sales team

– Assist subordinates with collection activities in difficult cases, closing the deals

– Train new hires in skip trace for consumers location information

– Review raw sales and customer data. Provide quality data, insights and recommendations for the development of customer strategy. Program Director, Florida International University March 1998 – December 2010 Miami, FL

– Coordinate the Miami Prep, FLAME, NACME, JETS /TEAMS FIU Competition, JETS/Unite at FIU

– Oversee day to day operations of each and all individual programs, creating an annual report

– Hire, train, manage and fire the staff for each of my individual program to insure that all of our goals were met efficiently and accurately

– Manage the budget and write reports and grants to acquire funds for the individual projects

– Coordinate and schedule and assign workload

– Manage scholarship and maintain a relationship with the student, professors, and granting agencies, in order to assure all goals were being met

– Report daily achievements and create daily calendar for employees

– Act as liaison between the projects, the university, the faculty and staff, the students and their parents, and the granting agency in order to achieve our main purpose

– Teaching Introduction to Engineering, Fundamentals of Engineering, Engineering, Math, and Science.

– Training other instructors for Introduction and Fundamentals of Engineering

– Created the Curriculum for the Engineering, Math, and Science class Teaching Personal and Career Development, Introduction to Engineering and Fundamentals of Engineering courses

– Creating career awareness: College preparation and financial aid and bringing them to the general population.

– Organizing presentations in Malls, career fairs, special events throughout the university, and other special events throughout the community. Education

Florida International University, Miami, FL

o Bachelors of Science, Civil Engineering, 1995 - 1998

Miami Dade Community College, Miami, FL

o Associates in Arts Architecture, 1993 – 1995

Hialeah Senior High, Miami, FL

o High School Diploma, 1990-1993

SKILLS & ABILITIES

– ISO 9001 - Novell NetWare - ADP

– Lexus Nexis Accurint - People Soft - GIS

– Lotus Notes - Primavera - AutoCAD

– Micro-station - CUBS - Microsoft Office

– Windows 2000/ XP/ NT/ 2008/ 2009/2010

– Bilingual: Fluent in both English and Spanish

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