Manager Customer Care
Resume:
TRUDI STEPHENSON
Roy, UT *****
SUMMARY
Results-oriented, highly motivated Customer Care Professional with four successful years’ experience in management and 21 years in customer service.
Demonstrated ability to train, assign, motivate, supervise and evaluate staff.
Exceptional communication skills with ability to relate to customers of diverse backgrounds.
Proven record of dependability with increasing responsibility.
Organized with attention to detail.
A pro-company attitude, dedicated to the growth and profitability of the organization.
PROFESSIONAL EXPERIENCE
May ‘15 - Nov ‘16 EXTREME AUTO, Layton, UT
Auto Repair
Office Manager
●Accounts receivable and payable
●Increased customer satisfaction with personalized care
●Assisted customers with concerns
●Set all appointments
●Ordered and inventory parts
Aug. ‘11 - Dec ‘14 FEDEX FREIGHT, Blackfoot, ID
Freight trucking
Office, Billing, OS&D Clerk
●Answer phones, Billing all shipments, make appointments for delivery
●Reporting and investigating for OS&D freight
●Check drivers in and check drivers out for day
Mar. ‘06 - Jan. ‘11 CAESAR’S MOTORCYCLE EMPIRE, Midvale, UT
Motorcycle parts and repair
Office Manager
●Assist customers, order parts, cashiering, pick up parts, deliver parts
●Order parts and keep stocked
●Balance books at end of shift
Sept. ’00 – Feb. ‘06 CLEARTALK, Grand Junction CO
(Bought out by Sprint)
Customer Care Manager (Six employees) ● Promoted to Manager after one year.
●Increased customer satisfaction through more personalized care and more efficient problem-solving.
●Trained new employees in focused customer interaction, how to resolve problem issues with phones, and how to handle difficult situations.
●Trained employees in how to activate and program phones, voice mail use and other technical requirements.
●Balanced all receipts from three retail stores and customer care department daily.
●Supervised employees, hired and fired, scheduled and delegated projects.
●Supervised collections employee and interacted with collection agency.
●Ran all monthly reports for submission to corporate headquarters.
Oct. ’96 – Dec. ‘98
SALT LAKE COUNTY GOVERNMENT, Salt Lake City, UT
Zoning and Business License Division
Clerk, Files and Archiving
●Assisted customers with Business Licenses by researching zoning area, inputting data into computer, resolving problems and directing to Zoning Commission if necessary.
●Assisted customers with building permits including size of lot, type of structure, distance from property line, etc.
●Assisted customers with applications for zoning variances.
Jan. ’84 – Aug. ‘96
MILES UNLIMITED, Salt Lake City, UT Automotive repair
Office Manager
● Assisted customers, answered questions, resolved problems, checked cars in and out, received payments, completed paperwork, ordered and inventoried parts, prepared schedules, filed, billed and made collections.
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