Customer Service Sales Representative
Resume:
LALI JOSE
ac966a@r.postjobfree.com
Brampton
L6P1W9
SUMMARY
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Focussed on maintaining high levels of accuracy and efficiency, as well as achieving customer service and sales goals
CORE STRENGTHS
● Sharp problem solver
● Conflict resolution expert
● Energetic work attitude
● Excellent with Microsoft office project, word, excel, access, power point, outlook
● Dynamic customer service professional experienced in both call-center and retail store settings.
● Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
● Build and maintain enduring customer relationships to boost sales and generate repeat business.
WORK EXPERIENCE
ZEDD CUSTOMER SOLUTIONS (Full time) CANADA december 2014 – March2018
Technical Sales Representative & Customer Care ( SIRIUSXM )
● Making inbound and outbound calls to actively sell or upgrade satellite services to customers.
● Listen attentively to caller needs to ensure a positive customer experience.
● Dealing with credit card and other confidential information like VIN number to provide satellite services for customers.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. EDUCATION
Additional Basic Qualification (ABQ-Junior)
Queen’s University, Toronto April 2018
Intermediate Division: Science - General (OCT)
March 2015
Recognized by Ontario College of Teachers
Industrial Microbiology Diploma 2014
Centennial College, Toronto
Early Childcare Assistant Diploma 2012
Canadian Business College
Masters in Botany 2005
M.S. University, Tirunelveli, India
Bachelor of Education 2001
University of Kerala, India
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