Customer Service Sales
Resume:
CORALEE A. GIONTA
Verona, PA 15147
*************@*****.***
EXPERIENCE
June 2010 to Present: Senior Media Strategist
Salem Media Pittsburgh
*Manage current digital and radio client accounts through refreshing radio copy regularly. Creatively finding solutions for clients regarding garnering new business and keeping current customers for their companies.
*Interview sales candidates and trained new sales employees.
*Provide superior customer service to clients who have commercials and programs on three radio stations – WORD-FM, 101.5, WPIT-AM, 73 & WPGP-AM, 1250.
*Achieved top earning strategist on team for six years in a row.
*Exceeded financial goals four years in a row, awarded President’s Club status.
*Seek new business through networking, creating referral opportunities, cold calling and prospecting for new business through internet and various other forms of research.
*Create personalized proposals designed to meet needs of business owners for marketing campaign and strategize to grow their businesses.
*Create, in conjunction with client, imaginative messages for radio broadcasting designed to foster customer development and long-term relationships.
*Manage, promote and execute events such as Quarterly Business Symposiums, Career Fairs, Ladies Night Out & Pastor Appreciation Luncheons.
May 1998 to June 2009: GENERAL MANAGER
Barnes & Noble Booksellers, Pittsburgh, PA
*Oversaw operations, human resources and drove sales in a $4 million book retailer with café and music departments.
*Created an environment where all 50+ management and staff were focused upon maximizing sales productivity and providing outstanding customer service.
*Recruited talent and coached to raise team of five managers’ skill levels to achieve sales and budgetary results.
*Reduced loss from over 4% to less than 1%.
*Received bonuses (financial and vacations) for achieving customer service and P&L goals.
EDUCATION
Indiana University of Pennsylvania, class work accrued toward Masters, Education
Indiana University of Pennsylvania, Bachelor of Arts, English
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