Medical Billing Customer Service

Tonika Boyd

*** ****** ******** ****; Apt. ***; Spartanburg, SC 29301; 864-***-****; ************@*****.*** EDUCATION

Virginia College- Spartanburg, SC Certificate and Graduation Date: April 2012

• Certificate of Medical Billing and Coding - Dean’s List; 3.8 GPA(2011-2012)

• Future Business Leadership of America (FBLA) member

• American Academy of Professional Coders(AAPC)Member 2012 MEDICAL BILLING & CODING EXPERIENCE

Healthcare Reimbursement Services-Greenville, SC January 2012-May 2012

Medicare Fraud, Waste and Abuse Compliance Training and Certificate

MISYS Certificate of Training and work experience/EPIC experience

Experience and proficiency in SuccessEHS and Medical Office Procedures/Emdeon

Ten years of experience providing excellent customer service

Knowledge of medical terminology, ICD-9, HCPCS, and CPT training

Great communication, phone etiquette and organizational skills

Created electronic folders, data entry and scanning patients demographics

Medical insurance verification (via website or phone)

Entered patients charges, payments and adjustments

Billing with completion of daily financial trial balancing

Verifying claim status, update and re-file in a timely manner EXPERIENCE

Carolina Orthopaedic & Neurosurgical Associates; Spartanburg, SC September 2018- Current

Floater

• Checking In/Checking Out patients, Medical Records

• Completing daily duties

• Interacting and providing great customer service to the patients

• Entering patients demographics

• Scanning patient information

• Collecting copays and balances on accounts

• Scheduling appointments for patients

MedCare Urgent Care; Spartanburg, SC March 2018-November 2018 Medical Office Assistant

• Checking In/Checking Out patients.

• Verifying insurance, copays, deductibles and applying payments to visit.

• Knowledge of Medicare, Medicaid and commercial Insurances

• Processing referral orders/scheduling

• Balancing cash drawer daily/completing daily duties

• Interacting and providing great customer service to the patients

• Processing workers comp and following up with employers Faxing, scanning and use of emails

Regenesis Healthcare; Spartanburg, SC October 2016- June 2017 Medical Coder

• Review provider charges for accuracy

• Assign appropriate ICD-10 and CPT codes

• Assign modifiers as appropriate

• Review and correct (if appropriate) provider audits

• Provide coding/billing education to Inpatient providers

• Complete charge corrections

• Communicate and coordinate daily billing department

• Maintain current coding knowledge and knowledge of Medicare, Medicaid and commercial Insurances.

• Work independently with limited supervision

Greenville Health System; Greenville, SC April 2015- September 2016 MSO Insurance Collector

• Research billing or collection problems and assists with resolution.

• Verifying proof of insurance

• Knowledge of Medicare, Medicaid and commercial Insurances

• Processing rejected claims/Follow-up on claims

• Adding CPT codes and Modifiers as needed

Omnicare; Spartanburg, SC November 2013- March 2015 Intake Specialist/Billing

• Verifying proof of insurance

• Processing rejected claims/follow-up on claims

• Entering patient demographics/creating new patient files

• Scanning patient orders

• Verifying patient allergies for pharmacist

Spartanburg Regional Health System; Spartanburg, SC August 2012- January 2013 ER Registrar

• Verifying proof of insurance

• Entering patients demographics

• Scanning patient information

VOLUNTEER ACTIVITIES

• Habitat for Humanity, Mobile Meals on Wheels and Spartanburg Children’s Shelter

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