Sonia Thorne

ac965l@r.postjobfree.com

905-***-****

Objective

To obtain a position which will utilize the abilities acquired through my work experience and which will allow me to expand my knowledge and skills in the merchandising industry.

CORE COMPETENCIES

Communication: Excellent oral and written communication and interpersonal skills. Proficient in maintaining relationships with stores and colleagues.

Emotional Intelligence: Possess the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

Cultural Awareness: Thrive within the context of diverse teams; capitalizes on diversity to find creative solutions; consistently communicates even the most difficult messages in a sensitive and supportive manner without compromising on the meaning of the message.

EXPERIENCE

HBC

Price Control Coordinator March 2018-August 2019

•Help maintain the integrity of the weekly circular downloads as well as ROP’s and Non-Ads.

•Support the merchants, stores, and marketing team on procedures and general pricing issues.

•Strong knowledge of CMS, AMS

•Escalate all reported issues from SPV and all other stores quickly to ensure a timely resolution for stores and customers

•Adhere to all departmental business processes related to the position and offer suggestions for improvement where possible.

•Work as a liaise for merchants when they require additional multi-level training

•Ownership of creating event codes monthly as per marketing cadence and keeping it up to date with any new events.

•Other duties and special projects as assigned.

HBC

Price Control Associate Oct 2009-February 2018

•Ensured all advertised items are downloaded correctly in Retek prior to event start date.

•Trained new hires, ensuring quick and flawless integration into their roles

•Maintained the integrity of promotional activity across the company.

•Entered data into Retek from information received on NSP change forms and SPV’s.

•Provided support and resolution to stores when they experience pricing discrepancies.

•Assisted in preparing a weekly competition summary after analyzing all weekly circulars of major competitors.

•Cross reference of the weekly circular and all promotions created for that event to ensure that there are no discrepancies.

•Created and edited promotions in Retek as needed.

HBC

Sales Associate Nov 1988 – Oct 2009

•Plan, organize and oversee operational logistics of the store to increase store representation.

•Meet or exceed goals and targets.

•Maintain ongoing loyalty through regular communication and personalized attention.

•Complete purchase call backs, seasonal, and event calls.

•Placed orders for Bridal Gift Registry

•Ensure that department meets or exceeds all merchandising standards.

•Create an exceptional customer shopping experience.

EDUCATION

Diploma, North Albion Collegiate

References

Available upon request

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