HR Professional
Resume:
Bianca DRAGOMIR
Calgary, AB, T2Y 4G1
Tel.403-***-****
E-mail: **************@*****.***
CAREER SUMMARY
A dedicated, detail-oriented and well organized professional with an extensive HR Local Operations experience (with emphasis on Employee Benefits and Retirement Services, Disability management – WCB and other leaves, On/Off-boarding, Global Mobility, Compensation, HR Policies and Processes) in increasingly challenging roles. Able to advance in career through demonstrated initiative and the ability to work effectively under pressure. Willing to work independently in a complex environment or as a cooperative team encouraging innovation and creativity. My education includes a bachelor degree with major in Law, various designations and certification courses what enhanced my professional development and also the CHRP and HLLQP designation in progress. ASSETS
Canadian and international work experience in fast paced environments that depend on efficiency and accuracy
Excellent computer capabilities in Adapt, SAP and Avanti also Microsoft Office
Experience managing various teams
Great client focus approach and high customer service skills
Excellent knowledge and understanding of human resources policies and procedures, ensuring consistent liaison with the HR function on additional requirements
Excellent knowledge and understanding of HR administration, compensation & benefits, global mobility and linkages to other HR functions WORK EXPERIENCE
Jun 2018 – present, JLT Canada, Calgary, AB
HR, Benefits and Retirement Services Specialist
- Providing human resources support to clients on a variety of HR operations such as benefits, pension, compensation and leaves of absence.
- Assisting clients with annual renewal negotiations, periodic experience monitoring, annual surveys, plans marketing, plan design enhancements.
- Collaborating with client management team, performing claim audits, case reviews and plan design reviews.
Aug 2016 – Oct 2017, Mercer Canada, Calgary, AB
H&B Associate
Health & Benefits:
- Renewal negotiations
- Experience monitoring
- Plans marketing and plan designs costings
- Supporting clients with day-to-day benefits administration issues 1 of 3
May 2012 – Dec. 2015, Statoil Canada Ltd, Calgary, AB HR Analyst
- Creating, developing and updating HR policies and procedures for office and field employees in concordance with Employment Standards and federal and provincial legislation
- Collaborating with the entire HR team to ensure the HR policies and processes are followed and consistent with the organization vision and values
- Advising managers and staff on the steps in the progressive discipline system and employment issues
- Assisting managers and staff regarding HR matters: employee relations, communication and conflict management
- Managing the assigned assistants in a manner which builds mutual trust and respect, motivation, personal accountability and team participation
- Ensuring proper escalation and resolution of any issues brought forward by employees
- Developing, recommending and maintaining programs for effective workforce planning, performance management, employee relations, engagement, and retention.
- On boarding / off boarding process
- Updating the portal and HR team sites
- Ensuring all service levels are defined and agreed against the requirements of the business
- Overseeing the workplace wellbeing initiatives and programs across the organization (EFAP, ergonomics program, discounted gym membership, child care, blood donation program through Canadian Blood Services, Adopt a family, Heart & Stroke Big Bike, etc) Benefits, retirement saving and shares savings plans:
- Coordinating the annual benefits and retirement saving renewal project
- Slashed benefits and pension administration costs 30% by negotiating pricing and fees and changing providers while ensuring the continuation and enhancements of services
- Coordinating and supervising the administration of benefits/pension and other savings plans: enrollments, changes and terminations
- Providing annual communication sessions for benefits and retirement savings plans
- Creating benefits documentation and maintaining /updating the portal and HR team sites Disability Management:
- Managing the disability claims (short term and long term), WCB claims and maternity/parental leaves
Global Mobility:
- Providing advice on country-specific mobility requirements e.g. tax, social security, immigration, payroll and benefits including support to operationalize the requirements, in alignment with guidelines provided by the Global Mobility organizational team
- Managing relationships with local and international suppliers Acting as a liaison between the outsourced service providers and the employees. Mar. 2006 – May 2012, PEO Canada – People Management a division of Diversified Staffing Services, Calgary, AB Sr. Benefits and Pension Administrator
HR responsibilities:
Benefits responsibilities:
- Assisting in benefits annual open enrollment project
- Coordinating and supervising the administration of new hire benefits/pension and RRSP enrollment and terminations
- Checking billing and the payroll deductions
- Monthly reconciliation
2 of 3
- Answering queries on participation and benefits plans rules; correspondence with the clients and employees.
- Interacting with outsourced service providers:
- (Great West Life, Provincial Health Care, Medical Professional Services – BC, RBC, GWL – RRSP, Employee Assistance Program –Shepell- fgy)
- Coordinating the distribution of benefits packages to the employees
- (drug cards, wallet certificates, statements and critical illness certificates, document packages)
- Maintaining and updating the portal and excel spreadsheets, including mail merges
- Maintaining files of benefits plan history, benefits data, correspondence, reports, and forms
- Managing the disability claims and maternity/parental leaves
- Acting as a liaison between the outsourced service providers and the employees
- Back up for Payroll and WCB departments
Jan. – Mar. 2006, Trican Well Service Ltd, Calgary, AB HR Coordinator – temp position through Mark Staffing Solution
- Support for HR Department
EDUCATION
Bachelor Degree - N. Titulescu University, Law Faculty DIPLOMAS & TRAINING COURSES:
CHRP – in progress
HLLQP – in progress
Global Mobility Specialist Designation – 2014 -Worldwide ERC Human Resources Management Extension Certificate – 2011/2012 – Mount Royal University, Calgary, Canada
GBA (CEBS) – 2010 - International Foundation–Education, Benefits, Compensation Group Life and Health Primer – 2007 – International Foundation–Education, Benefits, Compensation Associate Recruitment Consultant – 2005 – Head2Head, Toronto, Canada
***Additional information and references provided upon request. 3 of 3
Contact this candidate