Customer Service Executive Assistant

Priyanka Tailor

Milton ON L*E*H* • 437-***-**** • ****************@*****.*** Linkedin – priyankatailor

Data Entry Business Restructuring Internal Audit Claim Verification Customer Service

CAREER SUMMARY

A result-oriented team player with 2 years of experience in a business restructuring team in Internal Audit department of a global consulting firm and 1 year in customer service at a Bank

Well-qualified with a post-graduation marketing degree and graduation in Business administration

Perfect understanding of the fundamental concepts with extra ordinary ability to apply them in a varied manner

Extensive practices exploring working of various desks, time management skills and the ability to work in a fast-paced and high demand environment

Profound knowledge of dealing with different customers to understand their needs and catering to their requirements possessing strong interpersonal skills

Ability to working independently and within a team environment while having strong attention to details

Work with positive attitude and pleasant demeanor with strong customer service skills.

Persuasive and confident professional with strong written and verbal communication skills and fluency in English

Computer skills include: MS Office Suite – Word, Intermediate Excel, Powerpoint, Tally, Outlook

EMPLOYMENT HISTORY

Senior Assistant – Business Restructuring Oct 2017 – May 2019

BDO India LLP – Mumbai, India

Expert in Insolvency and Bankruptcy proceedings for various public and private limited companies dealt under Insolvency and Bankruptcy Code 2016

Verified claims filed by Operational Creditors, Workmen & Employees and ascertaining their genuineness and appropriateness and updating the customer/document database

Scrutinized payments made by the company during last two years and identifying any preferential transactions made with related parties

Communicate with creditors and Mail to clients for any discrepancies observed in the claims submitted, including backup documentation as required and subsequent follow ups for resolution of the same.

Accurate and timely processing of claims submitted by creditors and reconciling purchase order from client ERP system with claims

Managed online claim submitted by creditor in respective mailbox with labels, folders and categories and print, verify, scan all the documents and coordination for delivery/collection

Handled administrative task i.e. an organized filing system of paper, drafting documents, rename and file incoming fax/emails

Promoted to Senior Assistant within a year of joining

Managed to handle various desks in the team viz. mail management, claim verification, vendor payment, managing Committee of Creditors meetings etc while adhering to company policies and procedures

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Executive Assistant Nov 2015 – Nov 2016

The Surat People’s Co-Operative Bank – Head Office, Surat, India

Assisted walk in customers for account opening and other banking related processes and given prompt response to customer

Handled Cheque clearing, Cash/Teller Counter, Inter-bank Payment systems like NEFT/RTGS and Transfer desk

Managed term deposit counter – booking, closing, intimation to customers on renewal and maturity

Maintained Cheque book processing counter– Ordering of cheque books, liaising with vendors for printing and communication to customers for collection

Managed various desks in the Head office of bank for a year in an efficient manner and received several accolades from retail clients

EDUCATION

Bachelor of Business Administration (BBA) - University of South Gujarat 2011

(certification by World Education Service - WES, Canada awaited)

Masters of Business Administration (MBA) – Symbiosis University, Pune 2013

(certification by World Education Service - WES, Canada awaited)

REFERENCES - Available upon request

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