Manager Life Insurance

Location:

Indianapolis, IN

Posted:

August 28, 2019

Contact this candidate

Resume:

Deepika Thakur

Email: **********.***@*****.***

Phone Number: +1-704-***-****

LinkedIn URL: https://www.linkedin.com/in/deepika-thakur-a929257/

PROGRAMMER ANALYST /Certified ‘SCRUM MASTER’ & ‘PO’/Project Manager III

Consult to Automate, Innovate, Improve and Reengineer the business process flow

Professional Summary

Software professional having 11.7 years of IT industry experience as a Programmer Analyst, Scrum Master and Project Manager.

Expertise Summary:

Extensive Domain knowledge in Life Insurance and Annuity Insurance.

Extensive experience in full SDLC Governance and Collaboration, Waterfall & Agile– Scrum methodology.

Extensive experience in Project Manager/Scrum Master role and managing multiple complex Projects while coordinating between different development, design, architecture and business Owners/stack-holder.

Experienced in front, middle and back office enterprise system orchestration. System analysis, design, development, test and implementation. Documented Business Rules, system validations, detailed design document (DDD), Technical Design document (TDD) and Specs document.

Scrum Ceremonies - Daily Scrum, Sprint Planning, Review and Retrospective Meetings. Maintaining scrum reports –Burn Up/Burn down Charts, Velocity Charts, Kanban Board, Sprint Report, and Control Charts.

Experienced in grooming product backlog, sizing user stories, following Invest/Smart Criteria. Defined product roadmap and prioritized product backlog to achieve maximum sprint velocity and meet the vision in a timely manner. Removed impediments, & worked with cross-functional teams – JIRA, QC, Kanban with Burn-Down/Burn-Up chart, Velocity Cart, Sprint Chart, Pie Chart, Version Chart.

Proficiency in Software development life cycle. Developing software, Requirement Gathering, Design, Analysis, Coding, Testing, SQL queries, Database, Maintenance with the help of Java/J2EE, Sql, Oracle, JSP, Struts, Hibernate, Spring, Dynatrace, SoapUI tools etc.

Strong analytical and problem solving skills, Strong communication, presentation skills and a good team player. Committed, Hardworking and result oriented. Worked closely with business as a Business Analyst as well with insurance industry, LOMA 280 certified.

Friendly disposition, adjustability and adaptability to the organizational requirements. Quest and Zeal to learn new technologies and undertake challenging tasks.

Tools and Technologies:

Operating Systems : Windows XP

Domains : HR, Transport and Logistics, Insurance

Languages : C, C++, Java, J2EE, SQL/PLSQL

Databases : Oracle, MS Access

Web Technologies : J2EE (Servlets, JSP), Web Service, XML,AJAX, JSF, JavaScript

Application Server : IBM Websphere 6.X/7.X, Tomcat 5.X/6.X

Portal Server : Liferay Portal Server

Frameworks : Struts, Spring, Hibernate

Methodology : Waterfall, Agile, Scrum, SAFe, Kanban

Development Tools : Eclipse, IBM RAD, CVS, Informatica

Project Management Tools: JIRA, MS Project, Clarity, Chrome River, MS Office, MS Power Point, XLS sheet, Smart Sheet, Share Point, Tableau report

Other Tools : AWD (Automated Work Distributor), VPMS (Visual Process Model Structure), Scarab, HP QC, Dyna Trace, Soap UI, Kanban, Acord, Sharepoint, AWS

Certification:

• Certified Scrum Master by Scrum Alliance.

• Certified Product Owner by International Scrum Institute.

• PKF Certified for Accelerator Framework held by CSC.

• Loma 280 (Life Office Management Association) certified.

PROFESSIONAL EXPERIENCE

StratEdge Inc

Client: One America, Indianapolis Indiana, USA Jan 2019 - Present

Scrum Master/Project Manager III

Projects: OA Marketing Store, OA Way for Wholesalers, Advanced CRM/PRM Capabilities, Death Master Future State

OA Marketing Store: Salesforce Integration: Surface SF data by consuming SF data from EDR. (1) Improve RS reps profiling, reconcile SF Opportunity to DMP User, data work to account for hierarchies.

(2) REPS terminations: use signals of active vs. non-active users to help with per missioning in OAMS

OA Way for Wholesalers: Internal sales teams use Salesforce to view producer contact details, past relationship activities, and production data. However, key producer data points from source systems are missing or out of date. Also, their relationship activities lack context and are inconsistent within and across distribution channels. This project consume data from REPS and move it onto Salesforce.

Advanced CRM/PRM Capabilities: Data ETL, ADA, QA and overall IT support for extending sales/service capabilities and supporting LOBs. E.g. PSC console & BPM integration; buildout of Sales opportunities.

Deliver ongoing support for enterprise requests and initiatives and Ongoing improvements to Sales and Service teams experience, additional workflow automation; additional data attributes from source systems.

Death Master Future State: The Death Master project enabled OA to utilize an third party vendor (Lexis/Nexis) to evaluate a list of possibly deceased policy holders based on information from multiple sources instead of only the US Social Security Administration. OA compiles a list of policy holders/Participants and sends it to Lexis/Nexis. Lexis/Nexis returns a list of possible deaths that have matched of individuals that are contained in both the OA list. List is consequently run through the “Unclaimed Property fuzzy logic matching process.” The staff of the claims department then manually research the data in UCP application.

Responsibilities

Currently playing a Project Manager/Scrum Master role and managing multiple Projects while coordinating between different development, design, architecture teams and business Owners/stack-holder. Experience in handling multiple cross functional Squad Teams between (7-15) people.

Analyze the scope of projects, work cross-functionally with IT and other stakeholders, develop project plans with users, and provide time estimates

Responsible for overall coordination, status reporting to the higher management and stability of programs and program-oriented work efforts through various reporting tools like MS Project, MS Office, Smart Sheet, Tableau report, Clarity reports etc. Responsible for presenting projects in front of Portfolio Managers and Steering Committee.

Play critical role to identify issues and risks and recommends possible issue and risk mitigation strategies associated with the project.

Responsible for tracking key program milestones and adjusting program plans for projects and/or resources to meet the needs of customers and make sure that the project delivered on time and on Budget.

Responsible for handling invoices, resources management, finance, Vendor Management and budget of the projects.

Work closely with development team to Identifies critical paths, development strategies, timelines, testing, and acceptance criteria so that the cost can be reduced, and performance of the team can be improved.

Ensures that the senior management and all stakeholders are provided with regular program status and performance updates with status reports.

Experienced and used strong project management methodologies and tools to provide status report to the senior management like agile methodology, scrum Principles, Jira, Power point presentations, MS project etc.

Playing a Scrum Master/Servant Leader role as well with Project Manager, as a scrum master enforcing agile and scrum principles coaching the team’s transition into Agile Scrum environment so that the teams incrementally develop the enhancements.

Gathering requirements using GAP analysis, Artifacts digging, Interviewing, Prototyping, Benchmarking and job shadowing to create Product Backlog and Release Backlog.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings. Use Jira gadgets to keep track of sprint velocity.

Protects and Communicates. Communicates with other Scrum Masters, Management and outside stakeholders. Helps protect the team from uncontrolled injection of work

Remove all obstacles to project team efficiency and effectiveness; reach out to the larger organizational network for impediment removal; ensure cross-team coordination

Using Scrum Related tools such as JIRA to document and visualize stories, tasks and measure performance through burn down/burn up charts, velocity charts, Pie charts, Version charts etc.

Defined product roadmap and prioritized product backlog to achieve maximum sprint velocity and meet the vision in a timely manner.

Extensive experience in full SDLC Governance and Collaboration, Waterfall & Agile– Scrum methodology and use it in project planning and design projects. Like proficiency in Software development life cycle, developing software, Requirement Gathering, Design, Analysis, Coding, Testing, SQL queries, Database, Salesforce etc.

Work directly with product owner to help create product roadmap.

Having a good understanding of Agile SAFe Framework, TDD, XP frameworks.

Environment: Scrum, Windows 10, MSOffice, JIRA, Informatica, Power Point, Visio, Word, Excel, Salesforce

Computer Sciences Corporation (DXC Technology)

Client: AXA Equitable, Secaucus NJ, USA Jan 2016 – Jan 2019

Scrum Master/Project Manager

nbA (New Business Accelerator) Annuity Insurance/csA (Customer Service Accelerator)

This CSC proprietary product automates the process of Issuing an Annuity Insurance Policy (new business for mutual funds, retirement policy, investments etc) for Insurance Company. It automates the whole process right from the Application for an Insurance Policy up to the Issue of Policy, including the Contract Evaluation, Requirement/ Impairments generation, Premium calculation, Risk Calculation, Interaction with various third party systems to order/receive information and Printing of the Issued Policy.

New Business Accelerator is built upon a common Accelerator framework utilized by a number of different CSC products. This common framework provides the foundation for J2EE-based applications and services hubs.

The Accelerator architecture comprises a multi-tiered J2EE application which enables the distribution of its various tiers to maximize deployment, flexibility and performance.

The Accelerator architecture uses proven frameworks, industry standards (e.g. ACORD, JSF, XML, web services), and J2EE best practices to provide flexibility in implementing product features. The use of industry standards minimizes the architecture's dependence on any particular vendor's solution, and enhances its flexibility to be adapted to support new product features and solutions. The product supports various applications in Insurance Industries.

Responsibilities

Played a Project Manager and Scrum Master role and managing multiple Projects while coordinating between different development, design, architecture and business Owners/stack-holder.

Worked on two different product simultaneously (NBA/CSA) with multiple Squad teams and make sure that’s the Agile Scrum environment should implement so that the teams incrementally develop the enhancements.

Good understanding of resource management.

Manage all project designs and implementations and make sure that the project delivered on time and on Budget.

Work closely with development team to Identifies solutions, development strategies, timelines, testing, and acceptance criteria so that the cost can be reduced, and performance of the team can be improved.

Coordinated and managed code releases, handle production team.Monitor issues and provide the updated status report to the higher management.

Worked as a Programmer Analyst/BSA in the beginning of the project, and then became an agile coach and scrum master; enforced agile and scrum principles coaching the team’s transition into Agile Scrum environment so that the teams incrementally develop the enhancements.

Gathered requirements using GAP analysis, Artifacts digging, Interviewing, Prototyping, Benchmarking and job shadowing to create Product Backlog and Release Backlog, understanding of technical implementation of the product help team to achieve maximum velocity.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings in innovative way every time.

Used Scrum Related tools such as VSTS to document and visualize stories, tasks and measure performance through burn down charts/velocity charts.

Used Kanban Board in implementing the project

Assisting DevOps team in creating a CICD pipeline using Github, CVS, Jenkins, SauceLabs and Jira.

Worked directly with product owner to help create product roadmap.

Worked closely with other Scrum Master to identify inter team dependencies with SOS method.

Good understanding of working with an onshore/offshore model.

Provided constructive feedback to scrum team during Sprint demo.

Used Jira/Kanban/VSTS/QC to track team work and performance.

Environment: Scrum, Windows 10, QC, Office, Java, Java Scripts, XML, SOAP UI,SQL Server,Oracle, Struts, JSP, JSF, JIRA, AWD (Automated Work Distributor), VPMS (Visual Process Model Structure), Scarab, HP QC, Dyna Trace, Soap UI, Power Point, Visio, Word, Excel, ACORD XML,AWS

Computer Sciences Corporation (DXC Technology)

Client: AXA Equitable, Charlotte NC, USA Nov2014– Dec 2015

Programmer Analyst

nbA(New Business Accelerator)Annuity Insurance/ nbA Life insurance

This product automates the process of Issuing a Life Insurance Policy (new business) for Insurance Company. It automates the whole process right from the Application for an Insurance Policy up to the Issue of Policy, including the Contract Evaluation, Underwriting, Requirement/Impairments generation, Premium calculation, Risk Calculation, Interaction with various third party systems to order/receive information and Printing of the Issued Policy.

The Accelerator architecture comprises a multi-tiered J2EE application which enables the distribution of its various tiers to maximize deployment, flexibility and performance.

Responsibilities

Co-ordination with business users and business analyst for the requirements and production issues. Customer interaction and reporting to AXA managers.

Supporting real time business users for Incidents who are using the NBA product. Provide floor support to the customer’s for NBA Life/Annuity issues and on time resolution.

Handle triage/outages calls or all kind of production issues and co-ordinate with various teams to find the root causes.

Work on Performance monitoring through dynatrace/logs/dumps.

Handle Development Team at onshore and offshore and assigned and analyzed the work distribution. Work as bridge between the client and development team. Coordinate and lead India offshore team for any defect/change request/enhancement assigned to them.

Code, test, debug, implement, and detail design document (DDD), Technical Design Document (TDD). Assist in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user.

Research and analyze existing systems and program requirements under and doing research for providing better approach towards performance management. Handle client queries, Fix production defects and provide resolution of any defect ASAP.

Analyze, design and implement change requests and service requests. Work on Enhancements/defects/Performance Fix, new Products launches as required by Client. Conduct quality assurance activities such as code reviews.

Create appropriate documentation in work assignments such as program code, and technical documentation, Provide Estimation and work effort to each task. Develop test plans to verify logic of new or modified programs. Identify issues as appropriate.

Manage the build and monthly release activities, release notes, QC, Jira, Scarab, Movesheets for any build moved to production.

Analyze Detailed Design documents and Prepare technical design documents.

Handle deployments, weekend support activities, production releases etc at client side.

Provide training to the various batches of junior teammates/new joiners and other teams in the organization on different topics like nbA modules, advanced coding technologies, nbA Accelerator frameworks and open source platforms etc.

Provide Product training to new business users.

Environment: WaterFall, Windows 10, QC, Office, Java, Java Scripts, XML, SOAP UI,SQL Server,Oracle, Struts, JSP, JSF, JIRA, AWD (Automated Work Distributor), VPMS (Visual Process Model Structure), PPFA, Scarab, HP QC, Dyna Trace, Soap UI, ACORD XML.

Computer Sciences Corporation (DXC Technology)

Client: AXA Equitable, Indore, India Oct 2010– Nov 2014 Product Developer/Programmer Analyst

nbA(New Business Accelerator)Life insurance

The Accelerator architecture comprises a multi-tiered J2EE application which enables the distribution of its various tiers to maximize deployment, flexibility and performance.

Responsibilities

Involved in Phase1 and Phase2 development phases of the nbA implementation.

Co-ordination with business users and business analyst for the requirements and issues.

Responsible for developing JSF pages, JSTL pages and corresponding business logic Java classes through nbA Accelerator framework.

Work on Performance monitoring through Dynatrace.

Coordinate within the team for any Production issues and system defects and assigned to them.

Coordinate and lead offshore team for any defect/change request assigned to them.

Code, test, debug, implement, and document programs. Work on modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user.

Gather information from the system, analyze program and time requirements, and prepare documentation to change existing programs.

Research and analyze existing systems and program requirements.

Design programs for projects or enhancements to existing programs.

Write specifications for programs of critical to moderate complexity.

Assist in resolving production support problems. Develop and suggest alternative approaches to resolving problems.

Develop test plans to verify logic of new or modified programs. Identify issues as appropriate.

Create appropriate documentation in work assignments such as program code, and technical documentation.

Conduct quality assurance activities such as peer reviews.

Analyze, design and implement change requests and service requests.

Handle client queries, Fix production defects and provide resolution of any defect ASAP.

Manage the build and release activity for any build moved to production.

Monitor nbA Life production performance, analyze and fix issues related to performance using dynatrace and IBM Workbench.

Analyze Detailed Design documents and Prepare technical design documents.

Write programs in Java/J2EE technology for the designed documents for different modules.

Provide technical review for team’s work.

Provide Product training to new business users.

Was appreciated many times for various products development and leading the team and received Pinnacle Award for the nbA product.

Computer Sciences Corporation (DXC Technology)

Client: Matson, Bangalore, India May 2010- Sept 2010

Product Developer

Matson, Transport and Logistics

Matson is a project that manages transport and Logistics extends the reach of the company’s transportation network, offering customers domestic and international service and LTL transportation services, as well as third-party logistics services that include warehousing, distribution, and freight forwarding through the subsidiary, Matson Global Distribution Services (Matson Global).

Responsibilities

Worked as a Product developer and Involved in designing, development and requirement gathering.

Responsible to prepare front end design with JSPs and creating corresponding Java classes.

Interacting with the Project Management for requirement specifications, project time estimation, required for adding new modules.

Involved in project configuration

Coordinating with Product Tech Support and SQA team for reproduction, verification and closure of bug fixes.

Assisting the documentation team in preparing user guides.

Prepared Technical Design Documents.

Environment: Waterfall, Core JAVA, Servlet 2.5,Spring,Struts 2.0, Hibernate 3.2, WebServices, Ibatis, Java Script, Ajax, CSS,Html, Tomcat

FulcrumLogic india PVT Limited Mumbai, India

Client: Dannon Sep 2009 - Apr 2010 Software Engineer

Dannon Sales Portal

The Dannon Sales One -Portal was conceived by Dannon to provide an online collaborative Portal for Dannon's Retail sales force where information available and also share with entire organization. The project is responsible to supply Dannon internal Sales department with a one stop source for sales communications and allow their partners and brokers extranet access to content, adhering to the security standards laid down by Dannon.

Responsibilities

Developing a new Liferay portlet.

Developing modules like Account Management, Search functionality, recently updated item.,

Customizing Liferay portlet.

Unit test plans unit test cases and test the modified portlet.

Environment: Waterfall, JAVA,Struts, My Sql, LifeRay Portal,Tomcat

FulcrumLogic india PVT Limited Mumbai, India

Client: Seagate Technology Jan 2009 - Sep 2009

Software Engineer

Café Online

The Seagate Cafe On line project will be comprised of several different components. There are different modules like User, Approval Manager, Cafe Manager, Cafe Admin.

These users are differentiated according to the roles assigned. Each module uses JSP to display the pages and SQL to retrieve, insert, delete, and update the database .JDBC will be used to submit SQL commands for the automated part of the project. This setup will allow for multiple users to login and interact with the program at the same time.

Responsibilities

Implementation of business logic of modules Cafe User and Approving Manager.

Creation of java classes to talk with all the Database with the help of struts framework and Oracle.

Creation of all UI pages with the JSP,CSS, JavaScript,HTML etc

Creation of Mail Sending Class.

Deployment of the application, Handle the production release activities.

Perform the Unit testing and Integration testing on the enhancement/defect#.

Environment: Waterfall, Java, Struts, Hibernate, Oracle 9i, XML, Eclipse, SVN, BEA Web logic

FulcrumLogic india PVT Limited Mumbai, India

Software Engineer Jun 2008 – Dec 2008

Performance Management System

This system is designed for Managing Performance of the employees. The system will facilitate the HR department for Appraisal processes. User can fill the Monthly, half yearly forms in the system and can submit for review to his reporting Manager. The forms will also be initiated for newly joined employees after they have completed their three months in organization. A Manager can review the forms filled by his subordinates and can fill form himself. The HR and HR head can view all forms for all the employees and can review it. In case The SBU head can see the forms and can add reviewers for any employee and can also decide the value of project, in case employee has worked on more than one project. The system will also facilitate user to see his previous filled forms and can export data as reports.

Responsibilities

Involved in complete SDLC cycle of the project.

Work as developer and start from Data flow diagram,UML diagram, Project analysis and requirement gathering process.

Creation of java classes to talk with all the Database with the help of Spring Framework.

Creation of Mockup and take a business approval on the Mockup.

Creation of UI views with the help of JSP, HTML, Javascript.

Implementation of business logic and presentation logic modules.

Generation and creation of tables and views.

Implement Employee and Manager Modules of the project.

Perform Unit testing on the implement modules.

Environment: JSP, Spring, Hibernate, Oracle 9i, Tomcat, CVS, HTML, Javascript.

FulcrumLogic india PVT Limited Mumbai, India

Software Engineer Dec 2007 – Jun 2008

Leave Management System

This application is an Online Interface for Leave Application and Management for the employees of Fulcrum Logic. The major features of the application are listed below.

Responsibilities

User Registration: The new users will be registered onto the system by the HR teams. Some basic data like First Name, Last Name, Employee ID, Email ID etc need to be entered for registration of new users. This data can be edited by HRs later anytime as well.

Leave Application: Users need to select the type of leave Accrued/Leave without Pay/Comp Off/Official Travel and also Half Day/Full day. Data like Start Date, End Date, Leave Contact Number, Reason etc will have to be supplied.

Leave Withdrawal: Users need to select the particular leave that they want to withdraw. Users need not search through their leaves to accomplish this task.

Leave Management: Only HR Managers and Project Managers can approve/reject the leaves of their subordinates. They may also delay the decision of approving/rejecting a particular leave. Leave Reports can be generated depending on the access rights of the user.

Public Holidays: Only HR team can add public holidays. Data like Holiday Date and basic description need to be entered. Employees can view holidays of the current year on the home page.

Changing System Variables: Only HR team can change system variables like number of Expiry Days for comp offs, changing various display texts etc.

User Management: The HR team is responsible for user management. The HR team can change all the details for any user under their location. But the password for a user cannot be changed by anyone except the user.

Environment: JAVA 1.5, Servlet 2.3, JSP 1.2, Oracle.

EDUCATION :

Master of Computer Application (MCA) from SGSIPS, RGPV University, Indore in 2007 with 73.62%.

Bachelor of Computer Application (BCA) from M.K.H.S Gujrati Girls College, Devi Ahilya University, Indore in 2004 with 60.40%.

Higher Secondary School Certificate Examination (12th) from M.P Board (Madhya Pradesh), in the year 2001 with 78%.

High School Certificate Examination (10th) from M.P Board (Madhya Pradesh), in the year 1999 with 71%.

Certified Scrum Master From Scrum Alliance.

Certified Product Owner From Scrum Institute.

PKF Certified for Accelerator Framework held by CSC.

Loma 280 (Life Office Management Association) certified.

Contact this candidate