SUDHA MISRA

** ******* ***, ********, **

Phone: 905-***-**** ac963j@r.postjobfree.com

Objective

To work as Business Analyst/QA with focus on investigation and research in business processes, developing requirements and performing User Acceptance Testing, Quality Assurance testing and Project co-ordination.

CORE COMPETENCIES

Gathered business knowledge and capturing the business process via sessions with users and SME’s.

Performed the Business Modeling

User Acceptance testing(UAT/QA),

Excellent analytical & Problem Solving skills

Development of Test Scenarios

Advance skills in Requirements gathering

Excellent analytical & Problem Solving skills.

Organizational skills and planning ability

Excellent communication skills and written skills

Independent and self-directed, and excellent rime management skills

Testing - Unit Testing, Integration Testing

Business Analysis for AODA/WCAG enhancement

TECHNICAL SKILLS

Process Mapping,HP 11.0, JIRA, QA, Test Strategy/Plan design, UAT, User Training, Highly proficient in MS Visio, MS Excel, Windows, AODA, WCAG 2.0, SharePoint 2013, DRUPAL-CMS,AGILE,ERP system-SAGE,AS400

PROFESSIONAL EXPERIENCE

LAW SOCIETY OF ONTARIO, TORONTO April 2018 – July 2019

Business Analyst

Liaised, communicated and facilitated workshops with stakeholders (business and technical team) to elicit business requirement, document the current state and desired future state processes.

Developed high level business requirements, wireframes and created business use cases using MS Excel, MS Word and MS Visio. Obtained business signoff for BRD.

Conducted status meetings and updated all the stake holders on the progress of the project.

Interface with internal and external clients and vendors continuously to maintain effective communication and coordination.

Coordinated project deliverables and UAT sessions; identifying and tracking risks, issues and recommending mitigating strategies.

Created standard templates for deliverables; created wiki templates using SharePoint designer.

Developed Use Cases reviewed by developers, QA and business end users.

Skilled at reviewing test cases making sure they are in accordance with requirement and assist in the overall testing process.

Worked with development teams investigating bugs and deficiencies based on the testing results. Established a defect process to categorize defects to identify gaps or missed requirements.

Managed testing cycles, including test plan creation, development of scripts and co-ordination and implementation of user acceptance testing with a focus on documenting defects and executing test cases.

Technical Environment: SharePoint 2013,JIRA,AS400, MS Project, MS Office, MS Excel, MS Access.

INNOMAR STRATEGIES, OKAVILLE Feb 2016 – April 2017

Business Analyst

Researched the existing business processes, identified the workflow, and business rules. Ensuring Business and Technical Requirements are clearly documented, understood and approved.

Working on ERP systems like SAGE

Analyze, document and validate business requirements from business users and functional specification requirements using interviews, documentation analysis, and task and workflow analysis.

Document process flows for current / proposed processed, workflows, and data flows. Prepare use cases, create and define test plans and test cases.

Facilitate and manage projects, gather requirements, develop and track project milestones, estimate work efforts and manage competing priorities. Performs analysis for projects with some impact on and risk to patient support service.

Communicates with project managers, subject matter experts, end users and Senior Executive. Interface between business and technical teams and translate technical and business requirements.

Worked with multiple stakeholders including vendors, Business Leads, End-Users, Business Managers/Program Sponsors and Change Manager, training groups, external vendors, software vendors and facilitated workshops to deliver high level presentations for various management levels. Act as a liaison between business system and technical teams.

Technical Environment: MS Visio, MS Project, MS Office, MS Excel, MS Access, SAGE, KROLL

UNIVERSITY OF GUELPH, GUELPH May 2015 – September 2015

Business Analyst

Worked on the enhancement of University of Guelph Web Based Application.

Prepared, Business Cases and then translating into functional specifications and test plans. Worked with Data and Content migration team assisting with complex data and Content migration.

Lead & Co-ordinate with technical team to prepare Functional Requirements and User Manuals for all system applications.

Gathered detailed information related to AODA application functionality, technology and operation from

Team interviews, meetings, workshops and documentation.

Prepared Accessibility status reports from Site Improve Accessibility Site for each stage and logged any unresolved issues into Issues log. Participated in QA test planning and preparation, test execution and/or verification of test results, coordination of user acceptance testing.

Developed wireframes, mockups and Information Architecture diagrams according to the client’s needs and requirements of the clients. Used Visio and Gliffy tools for the wireframes diagrams.

Technical Environment: DRUPAL-CMS,AODA, MS Project, MS Office, MS Excel, MS Access, Agile.

MINISTRY OF EDUCATION, OPS, TORONTO February 2014 – March 2015

Business Analyst

Developed the Application in Field Worker 9.0 for the PARIS Project for Private Career Colleges

Applications. Worked on the enhancement of Field worker 9.0 from Field Worker 7.0 for Child Care Licensing System (CCLS).

Created and Responsible for preparing Requirement Document (BRD) and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution and getting Business Sign off for the Requirements.

Managed scope changes, performed estimates, incorporated change requests, identified process improvements and facilitated successful delivery of work. In-depth knowledge of various phases and methodologies of software development including SDLC.

Facilitated Scrum Meeting and lead in-depth workshops to elicit, review and confirm business

requirements, business models, business rules. Managed scope changes, performed estimates, incorporated change requests, identified process improvements and facilitated successful delivery of work.

Prepared Test status reports for each stage and logged any unresolved issues into Issues log in HP and Jira Quality system. Assisted developers with implementation of data and business rules.Involved in Release support, involved in test data setup in test environment.

Technical Environment: Jira QA System, HP Quality System 11.0, Field Worker 9.0,MS Project, MS Office, MS Excel, MS Access, Agile

ADACEL SERVICES INC., RICHMOND HILL March 2013 – Feb 2014

Business Analyst

Worked with the business to design effective "To-Be" business processes, translating these processes

to detailed product requirements and use cases.

Identifies, documents, defines and communicates business requirements, scope, options and activities

for program design and implementation, preparing artefacts/documentation, identifying impacts/gaps/issues in technology. Conducts system testing using planning/testing and quality control checks against requirements. Developed & participated in User Acceptance Testing (UAT).

Facilitated requirement-gathering sessions through interviews or teleconferencing. * Lead & Co-ordinate with technical team to prepare Functional Requirements and User Manuals for all system applications.

Used a variety of modeling techniques and tools to gain consensus and acceptance of the developed user stories from a variety of stakeholder groups.

Helped in identifying KPIs, customized reports in the system based on the KPIs in order to focus on critical areas. Established deadlines, milestones, and deliverables within the required time frame according to Stakeholders need.

Created both positive and negative test cases according to the Business Requirements. Developed Test scenarios and Test cases using Quality Centre. Participated in daily triage meeting to discuss about the status of defect

Technical Environment: MS Visio, MS Project, MS Office, MS Excel, MS Access, AODA, WCAG 2.0, CMS, SharePoint 2010,Agile

EDUCATION

Sheridan College, Brampton, Ontario

Business Analyst Certification

University of Bombay, India

Bachelor of Science, Chemistry

REFERENCES: Available upon request

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