August *, ****

To the Price Chopper Store Manager:

Store 121

Sir,

I have been working for Price Chopper for the last 2 years. I believe that everyone in the store

knows that I arrive at work with a positive attitude and speak to employees and customers alike with

respect and dignity.

For the last couple of months working in the Deli has been very hostile in the kitchen area. There were

times that I went into the kitchen to prepare for work and Mary was yelling or angry at Amos. I don't

know why but I would proceed to wait on customers.

On August 8 I arrived at 10 o'clock and began helping customers. We serve breakfast from 7 to 11 and

at 5 minutes to 11 five customers came in asking for breakfast. He showed me his smart phone that

said 10:55. They ordered breakfast that amounted to about $30. I gave the order to the morning cook

and went into the kitchen area looking for my manager Scott. Mary got angry that she had to clean the

oven and said that breakfast was over. Scott came in, took the order and I believe prepared the

breakfasts. Scott told the cooks that we must put customer service first and told me that I hadn't done

anything wrong. When the 5 customers were finished, I went personally and apologized to them for the

misunderstanding because they heard all that happened. They asked for my managers name. I don't

know if they spoke with him.

Today I worked 11 to 7 and 4 of the same customers came in for lunch. We had barbecue ribs. I asked

Missy how many ribs came in the order for the $7.49 meal. I showed her the ribs and she said 2. I

prepared the meals. She came from behind the register, saw the ribs and said, in front of the customers

to only give them 1 rib. The customers reacted because this was the 2nd day that this happened to them.

They stated to her that at another Price Chopper they got 2 ribs so why did she change her mind. Also,

in front of the customers she said that I gave them 2 spoonfuls of food and was supposed to only give 1

and again they overheard this. The customers then said that they didn't mind paying extra. Sometimes

this same construction crew comes in ( 5 to 10) men at a time and spend from $30 to $100 a meal for

lunch.

The same day Mary yelled at me in a loud voice, in front of the customers, to put the entree in the line

and added ...since I wasn't doing anything but standing around. When she came back from the kitchen

I asked that she never speak to me that way in front of the customers because it is unprofessional. Then

she started yelling again in front of customers.

I would like to request if possible that she not behave this way to me during my shift. I love my job

and the customers deserve a welcoming and professional environment.

Respectfully,

Florentino Camacho Jr.

cc Scott Barr, Deli Manager