Front Office Service
Resume:
CURRICULUM VITAE
TERESIAH WANGARI MBUGUA
PERSONAL INFORMATION
NATIONALITY : KENYAN
MOBILE : +974-****-****
EMAIL : *******.*******@*****.***
MARITAL STATUS : SINGLE
RELIGION : CHRISTIAN
OBJECTIVES
To establish and pursue highest levels of performance and professionalism in any organization that may require my input and to give the best that I can offer in terms of effort and skills.
SUMMARY
Speaks clearly, distinctly, with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.
WORK EXPERIENCE
Company : PLAZA INN HOTEL DOHA QATAR
Position : GUEST SERVICE CENTRE/TELEPHONE OPERATOR
Duration : 01 OCT 2015 to UP TO DATE
Duties and Responsibilities
Answering incoming calls.
Directing call to guest rooms, staff, or departments through the switchboard or PBX system.
Placing outgoing calls.
Receiving guest messages and deliver the same to the guest.
Logging all wake-up call requests and performs wake-up call services.
Providing information about hotel services to guests.
Understanding the telephone operator board or PBX switchboard operations.
Providing paging services for hotel guests and employees.
Knowing what action to take when an emergency call is required.
Monitoring automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
Assisting in reporting telephone equipment or service complaints and problems.
Training or assists with training new telephone operators in performance of job duties.
Fully aware of and adhere of health and safety, fire and bomb threat procedures.
Multitasking abilities
Polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Keeping records of calls placed and received by all departments and recording the call charges.
Setting up conference calls in different locations and time zones.
Updating directory information on the front office software.
Providing relay service for hearing-impaired guests.
Providing a paging service for hotel guests and employees. Process guest wake-up call
Company : EMIRATES LEISURE RETAIL DUBAI/COSTA COFFEE
Position : BARISTA/ CASHIER
Duration : 2011 -2012
Duties and Responsibilities
Greeting and welcoming customers upon entering
Taking orders from customers
Receiving payment from customers
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Clean or sanitize work areas, utensils, or equipment.
Clean service or seating areas.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Describe menu items to customers or suggest products that might appeal to them.
Order, receive, or stock supplies or retail products.
Provide customers with product details, such as coffee blend or preparation descriptions.
Receive and process customer payments.
Serve prepared foods, such as muffins, biscotti, or bagels.
Stock customer service stations with paper products or beverage preparation items.
Take customer orders and convey them to other employees for preparation.
Weigh, grind, or pack coffee beans for customers.
Wrap, label, or date food items for sale.
Company : HABTOOR GRAND RESORT AND SPA DUBAI
Position : WAITRESS
Duration : NOV 2009 AUG 2011
Duties and Responsibilities
Put the set up (mis en place)
Take orders from the guest making sure that I stick to the guests preferences and taste.
Present the bill to the guest.
Promote and maintain a team environment at all times.
Maintain appearance standards as outlined in departmental.
Provide courteous service to our guests and be cordial to all Team Members.
Communicate effectively both orally and in writing.
Maintain a consistent, regular attendance record.
Other duties as assigned by management.
Company : FLEXISIN SEPCO LIMITED
Position : RECEPTIONIST/ SECRETARY
Duration : JAN 2007 JULY 2009
Duties and Responsibilities
Maintaining and scheduling the calendar.
Fix commitments to maximize boss's time efficiency.
Making and receiving calls, route calls elsewhere as needed, handle all inquiries within my capacity and arrange "callbacks" to protect wastage of time.
Recording and filling all field and departmental records.
In charge of office cleanliness and orderliness.
Taking, documenting and filling meeting minutes.
Arrange essential mail in priority action order for boss
Check deadlines on incoming requests and put preliminary work in play
Process replies on own initiative or from bosses' dictation or notes
EDUCATION QUALIFICATION
May 2016- Oct 2016 : Plaza Inn Hotel Doha Qatar
Cross training as a Front Office Guest Service Agent
July 2004 - June 2006 : Vision Institute of Profession Studies
Certificate in Secretarial Studies
Feb 2003 - May 2003 : Cosmic Computer College
Certificate in Software Application
1996 -2000 : Manguo Secondary School
Kenya certificate of secondary education
1988- 1995 : Kamirithu Primary School
Kenya certificate of primary education
OTHER QUALIFICATION
Point of sale programme (POS)
The basic food hygiene training course( Becker Food Safety) DUBAI
Cross training as a Front office Receptionist/ Guest Service Agent Plaza Inn Hotel QATAR
ACHIEVEMENTS
Nominated as the employee of the month
Best Employee front office department 2019
SKILLS
Computer skills
Can work for long hours without supervision
Good communication and interpersonal skills
Team player and quick learner
Ability to work and adjust with new team
Reliability, creativity, listening and flexibility in time schedule
Dedication to work and trustworthy
Training new staffs
REFEREES
1. AFSHAN KHAN
PLAZA INN HOTEL QATAR
FRONT OFFICE SUPERVISOR
Tel: +974********
Email: *************@*****.***
2. GHIATH NASER
NATIONAL CRUISE QATAR
Tel: +974-********
Email: ******.*******@*******.***
3. SALOME WAMBUI MBAU
OXFORD LEARNING INSTITUTE QATAR
Tel: +974-********
Email: ************@*****.***
Contact this candidate