Customer Service Assistant
Resume:
Erica Mgoswana
I'm well established within customer service.I can easily adjust myself on working with people differs in interests. Can work positively in respect to team work. Cape Town, Western Cape 7100
*************@*****.***
*I've worked in customer service most of my years since 2004. I've got a strong desire on learning new knowledge when possible.
* Always prepared to take any tasks given to me and can complete it on time.
*Working in a different field within the industry would be an honour as my interest to develop is really a key element.
* Get along with people and/environment where I'm stationed is my asset and to keep a healthy relationship within the work place.
Work Experience
security controller
Cape Grace Hotel - Cape Town, Western Cape
October 2016 to July 2019
* Access control.
* Sign in contractors, Couriers, Supplier's and visitors.
* Answering inbound calls,transferred calls and take messages.
* Typing/Filling reports and emailing.
* Assist in admin tasks in Sec department.
* Booking staff hours/time sheets, issue leave forms and assist staff on work related matters.
* Order stationary and coffee station amenities.
Reason for leaving : Contract expired
Contact person : Joseph Mocke
Occupation : Security/ Health and Safety Manager
Contact/Switchboard : 021******* ext ( Security dept) Sec Department : 021*******
Cellphone no. 065*******
Contoller
CHUBB Monitoring - Cape Town, Western Cape
January 2016 to June 2016
* Responded on incoming alarm from clients.
* Open guard tickets
* Dispatch A/R when necessary.
* Engaged with SAPS when client life in danger/necessary.
* Provided clients with relevant info in question.
* Updated all info on the client profile for the shift leader to know where to start if really it's a serious matter.
Custormer service
Customer Excellence in Action ( V&A Waterfront) - Capee Town,Western Cape March 2009 to 2014
Responsibilities
*Assisted custormers with daily enquiries about V and A Waterfront telephonically and face to face.
*Assisted in logistic duties.
*Admin assistant,filling, data capture,scanning,photo copying and emailing.
*Worked at Control Room and Surveillance Operator. Accomplishments
Learned to respect and treat every custormer as the only one.Make them feel welcome on each visit so they can share the pleasant experience with family and friends. Skills Used
Custormer Excellence in Action,Fire Fighting,First Aid,Reception and Computer literate Reason for leaving: Contract expired.
Contact person: Wellington Mani
Contact no. 021-*******
Cell no. 081*******
Reception/admin assistant & surveillence operator. ADT Guarding Division - Cape Town, Western Cape
March 2004 to August 2008
Responsibilities
*Assisted custormers with enquiries in-/out-bound and face to face at Netherlands Embassy, Media 24
& Vodacom.
*Booking contractors to work on site,booking security personel on/off duty for 3 years.
*Do filling,admin assistant,data capture .
*Warehouse surveillance for 18 months and at Irvin and Johnson Woodstock. Accomplishments
Learned to work with people with different attitude and challenges. Education
CPR in First aid
MEC - Cape Town
April 2019 to April 2019
Management Principles in Customer service
Oxbridge college - Cape Town, Western Cape
June 2017 to December 2017
Computer Literate in End of user contained emailing,Pastel, Word, Power point,Excel,Micro soft and Outlook
Silulo Ulutho & Technology - Cape Town, Western Cape July 2014 to December 2014
Matric
Bulumko Senior Secondary School - Cape Town, Western Cape 1993 to 1997
Grade A in Security
Thusano Security Services - Cape Town, Western Cape Skills
Marine fire fighter L1&2, First Aid basics (5 years), Custormer Excellence in Action (10+ years), Reception (7 years), Management Principles, Management Principles (Less than 1 year), First Aid and CPR
Awards
Customer Excellence in action
June 2010
Was awarded by Waterfront, in expressing their satisfaction on my good work. Employee of the month
October 2018
Going an extra mile to fulfill Cape grace vision.
Contact this candidate