Erica Mgoswana

I'm well established within customer service.I can easily adjust myself on working with people differs in interests. Can work positively in respect to team work. Cape Town, Western Cape 7100

ac95wp@r.postjobfree.com

073*******

*I've worked in customer service most of my years since 2004. I've got a strong desire on learning new knowledge when possible.

* Always prepared to take any tasks given to me and can complete it on time.

*Working in a different field within the industry would be an honour as my interest to develop is really a key element.

* Get along with people and/environment where I'm stationed is my asset and to keep a healthy relationship within the work place.

Work Experience

security controller

Cape Grace Hotel - Cape Town, Western Cape

October 2016 to July 2019

* Access control.

* Sign in contractors, Couriers, Supplier's and visitors.

* Answering inbound calls,transferred calls and take messages.

* Typing/Filling reports and emailing.

* Assist in admin tasks in Sec department.

* Booking staff hours/time sheets, issue leave forms and assist staff on work related matters.

* Order stationary and coffee station amenities.

Reason for leaving : Contract expired

Contact person : Joseph Mocke

Occupation : Security/ Health and Safety Manager

Contact/Switchboard : 021******* ext ( Security dept) Sec Department : 021*******

Cellphone no. 065*******

Contoller

CHUBB Monitoring - Cape Town, Western Cape

January 2016 to June 2016

* Responded on incoming alarm from clients.

* Open guard tickets

* Dispatch A/R when necessary.

* Engaged with SAPS when client life in danger/necessary.

* Provided clients with relevant info in question.

* Updated all info on the client profile for the shift leader to know where to start if really it's a serious matter.

Custormer service

Customer Excellence in Action ( V&A Waterfront) - Capee Town,Western Cape March 2009 to 2014

Responsibilities

*Assisted custormers with daily enquiries about V and A Waterfront telephonically and face to face.

*Assisted in logistic duties.

*Admin assistant,filling, data capture,scanning,photo copying and emailing.

*Worked at Control Room and Surveillance Operator. Accomplishments

Learned to respect and treat every custormer as the only one.Make them feel welcome on each visit so they can share the pleasant experience with family and friends. Skills Used

Custormer Excellence in Action,Fire Fighting,First Aid,Reception and Computer literate Reason for leaving: Contract expired.

Contact person: Wellington Mani

Contact no. 021-*******

Cell no. 081*******

Reception/admin assistant & surveillence operator. ADT Guarding Division - Cape Town, Western Cape

March 2004 to August 2008

Responsibilities

*Assisted custormers with enquiries in-/out-bound and face to face at Netherlands Embassy, Media 24

& Vodacom.

*Booking contractors to work on site,booking security personel on/off duty for 3 years.

*Do filling,admin assistant,data capture .

*Warehouse surveillance for 18 months and at Irvin and Johnson Woodstock. Accomplishments

Learned to work with people with different attitude and challenges. Education

CPR in First aid

MEC - Cape Town

April 2019 to April 2019

Management Principles in Customer service

Oxbridge college - Cape Town, Western Cape

June 2017 to December 2017

Computer Literate in End of user contained emailing,Pastel, Word, Power point,Excel,Micro soft and Outlook

Silulo Ulutho & Technology - Cape Town, Western Cape July 2014 to December 2014

Matric

Bulumko Senior Secondary School - Cape Town, Western Cape 1993 to 1997

Grade A in Security

Thusano Security Services - Cape Town, Western Cape Skills

Marine fire fighter L1&2, First Aid basics (5 years), Custormer Excellence in Action (10+ years), Reception (7 years), Management Principles, Management Principles (Less than 1 year), First Aid and CPR

Awards

Customer Excellence in action

June 2010

Was awarded by Waterfront, in expressing their satisfaction on my good work. Employee of the month

October 2018

Going an extra mile to fulfill Cape grace vision.

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