Desktop Support Engineer

U.ABDUL RAHMAN

Mobile no: +91-877*******

*************@*****.***

Career Objective

To pursue a responsible position in your company, that offers excellent opportunity to develop my technical and analytical skills along with the growth of the company.

Experience

Talented Support Engineer more than 2 years of progressive technical and managerial experience in the Systems and Networking field. Excellent team player with strong communication and interpersonal skills.

Skills

Embedded Hardware Design

System specifications/documentation

Superior troubleshooting ability

Creative design approaches

Educational Qualification

B.Sc., (computer science), The American College, Madurai Kamaraj University.

Experience Details

COMPANY : JK COMPUTERS

Roll : Desktop Support Engineer

Period : Mar 2017 to Tilldate

Responsibility:

Providing 24/7 support to customers.

Coordinating with Service Providers, Vendors for Network related issues

Coordinating with other teams and resolving network related issues.

Participating in rotating on-call schedule

Monitoring ongoing exams

Installation of Applications Provided by Pearson VUE

Well experienced in maintaining customer relationship.

Experienced in working on Escalated cases.

Proper Documentation of all the work done using Excel, word, Power point and Acrobat reader

Personal Details

Father’s name : M.UMAR

Date of birth : 14.05.1998

Sex : Male

Marital Status : Single

Languages known : English, Tamil and Malayalam.

Address : 7F/44, Corporation Colony, CMR Road,

Madurai - 9.

(U.ABDUL RAHMAN)

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