Noris Shepherd

*** **** **** ******, #**

Brooklyn, NY 11226

Cell: 917-***-****

E-mail: ac95uk@r.postjobfree.com

OBJECOOBJECTIVE: To secure a challenging Administrative position within an organization where I can utilize my education and hands-on experience to perform daily detailed task and provide great quality service to those in need.

SKILLS AND QUALIFICATION:

Medical Office Administration

Slightly Knowledgeable in Basic Medical Terminology and Medical Emergencies

Medical Billing, Records Management and fundamental in computers

MS Office for Word, Excel, PowerPoint, and Access

Strong Interpersonal (Fast learner, Easy Going Friendly), Oral and Written. Great Communication Skills

Bilingual: Speak and read in English & Spanish.

Type 70 wpm

EDUCATION:

May 2012 ASA College / Brooklyn, NY Associate of Occupational Studies Degree (Major: Healthcare Office Administration)

August 2016 ASA College/ Brooklyn, NY

Certified Nursing Assistant

February 2019 Penn Foster/ Online Certification

Pharmacy Technician Program

EXPERIENCE:

11/15- 07/19 Prime Care Drugs / Brooklyn, NY

Pharmacy Tech

●Micro-Merchant Processor

●Workers Compensation / No Fault processing

●Insurance Denials and Prior Authorization

09/12- 10/15 B&T West Brighton Pharmacy / Staten Island, NY

Pharmacist Assistant/Tech

●Performed administrative duties such as filing, extensive data entry (WinPharm), faxing, copying, answering, transferring and scanning phone calls in order of importance.

●Responsible for dealing with a wide variety of patients and responsible for great customer service.

●Obtained all correct information from all new and old patients. Followed up with Doctors for any problems with prescribed medicine. Soughing out phone calls of any rejection, denial or eligibility problems with a variety of Medicare and Medicaid insurance (Emedny.org).

●Performed duties of a Pharmacy technician including labeling, measuring, counting for prescribed prescriptions.

●Ordered, received and handled incoming story inventory and managed any accompanying paperwork. (Datascan, Kinray and Mckesson) Wrote and received checks, paid a variety of utilities and personal bills.

●Assisting the driver daily with the setup of medication, medical supply or household item deliveries to patients home.

●Responsible for DME (durable medical equipment). Checking for active coverage and obtaining all correct paperwork from doctor with appreciate DX code. Calling insurance to obtain different authorization in order to submit all proper forms and files to (Integra Partners) for billing.

All Reference Available Upon Request

OTHER EXPERIENCE

07/12- 03/13 Star Security Training Corp. / Brooklyn, NY

8 and 16 hour Security Guard Certified

02/12-08/12 TJ Maxx Clothing Store / Brooklyn, NY

Cashier/Sales Associate

●Greet clients entering establishment to ascertain their needs.

●Manage cash and credit card transactions using POS system.

●Stock and replenish merchandise. Assist customers with merchandise selections.

●Recommend, select, and help locate or obtain merchandise based on customer needs.

10/11-01/12 Flatbush Medical Heights Intern / Brooklyn, NY

Healthcare Office Administrator

●Performed administrative duties filing, extensive data entry, copying, answering phones, scheduling appointments, made call backs, and verified insurance.

●Escorted patients into the exam room and prepared patients for the physicians.

●Reviewed records for completeness, accuracy and compliance with regulations.

●Retrieved patient medical records for physicians, technicians, or other medical personnel.

07/08- 06/10 Au Bon Pain / New York, NY

Customer Service Representative

●Received and processed orders and payments.

●Respond appropriately to customers request, issues and concerns

●Interacted and surveyed 500+ customers daily. Trained to operate heavy duty equipment.

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