Employee Relations Service Representative
Resume:
RESUME’
Amanda O. Martin
**** ******* ****** **., ***. 316
Missouri City, TX 77459
********@*****.***
ACADEMIC CREDENTIALS
University Degree Major/Minor
Tennessee Tech University ED, Specialist (2005) Instructional Leadership
Tennessee Tech University M.A. (2001) Instructional Leadership
Tennessee State University B.S. (1978) Speech Communications & Journalism
OTHER EDUCATION EXPERIENCES
Houston Community College. Certificate: Medical Billing & Coding and Transcription (2016)
Chattanooga State College Certificate: Basic Electronics (2000)
PROFESSIONAL EXPERIENCES
Adeptus Health Patient Access Representative 2016 - 2019
(First Choice Emergency Room) Front Office
UT Physicians Front Desk Check In/Out 2012 – 2015
(Formerly Memorial Bone Bill Coding; Physician Transcriptionist;
& Joint) Cash Batch Closing
EPB Fiber Optics & Provisioner Network Support; 2003 - 2011
Electric Power Board Communication Support &
Tech Specialist; Customer
Service Representative
BellSouth Communications Problem Solver; Tech Specialist 1979 - 2002
Communication Support Specialist;
Customer Service Representative;
Residential Problem Resolution;
Implemented Training Programs;
Facilitated Writing Communication
Policies; Chaired Charitable Organizations
Interim Supervisor Mechanized Time
Reporting; Office Administrator
Network Operations;
AT&T Telecommunications Communications Operator 1978 - 1979 PROFESSIONAL ACTIVITIES
Publicity Chairperson Women’s Conference Orchard Knob Missionary Baptist Church
President Beautifying Guild Ministry Orchard Knob Missionary Baptist Church
Facilitated with developing church activities for Youth and Senior Citizens
Reading Program at Orchard Knob Junior High School for 7th Graders
Junior Achievement Program at Orchard Junior High School for 7th Graders
Developed and implemented school support programs for parents and athletes Hixson High School.
Wrote and implemented programs to honor tenured Senior Citizens.
Workshop Presentations
“Leadership” Workshop, TTU Leadership, 2001 (Co-Presenter)
“Developing Interpersonal Skills With The Public”, Upper Cumberland Heating & Cooling
December 1, 1998 (Co-Presenter)
“Employer & Employee Relations”, Upper Cumberland Heating & Cooling
December 8, 1998 (Co-Presenter)
“Effective Communication Techniques”, Upper Cumberland Heating & Cooling
January 5, 1999 (Co-Presenter)
COMMUNITY SERVICE
Assisted with reading and writing tutorial programs for minority students in the community.
Assisted with residential home improvements at Friendship Haven Nursing Home.
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