RESUME’

Amanda O. Martin

**** ******* ****** **., ***. 316

Missouri City, TX 77459

423-***-****

ac95tt@r.postjobfree.com

ACADEMIC CREDENTIALS

University Degree Major/Minor

Tennessee Tech University ED, Specialist (2005) Instructional Leadership

Tennessee Tech University M.A. (2001) Instructional Leadership

Tennessee State University B.S. (1978) Speech Communications & Journalism

OTHER EDUCATION EXPERIENCES

Houston Community College. Certificate: Medical Billing & Coding and Transcription (2016)

Chattanooga State College Certificate: Basic Electronics (2000)

PROFESSIONAL EXPERIENCES

Adeptus Health Patient Access Representative 2016 - 2019

(First Choice Emergency Room) Front Office

UT Physicians Front Desk Check In/Out 2012 – 2015

(Formerly Memorial Bone Bill Coding; Physician Transcriptionist;

& Joint) Cash Batch Closing

EPB Fiber Optics & Provisioner Network Support; 2003 - 2011

Electric Power Board Communication Support &

Tech Specialist; Customer

Service Representative

BellSouth Communications Problem Solver; Tech Specialist 1979 - 2002

Communication Support Specialist;

Customer Service Representative;

Residential Problem Resolution;

Implemented Training Programs;

Facilitated Writing Communication

Policies; Chaired Charitable Organizations

Interim Supervisor Mechanized Time

Reporting; Office Administrator

Network Operations;

AT&T Telecommunications Communications Operator 1978 - 1979 PROFESSIONAL ACTIVITIES

Publicity Chairperson Women’s Conference Orchard Knob Missionary Baptist Church

President Beautifying Guild Ministry Orchard Knob Missionary Baptist Church

Facilitated with developing church activities for Youth and Senior Citizens

Reading Program at Orchard Knob Junior High School for 7th Graders

Junior Achievement Program at Orchard Junior High School for 7th Graders

Developed and implemented school support programs for parents and athletes Hixson High School.

Wrote and implemented programs to honor tenured Senior Citizens.

Workshop Presentations

“Leadership” Workshop, TTU Leadership, 2001 (Co-Presenter)

“Developing Interpersonal Skills With The Public”, Upper Cumberland Heating & Cooling

December 1, 1998 (Co-Presenter)

“Employer & Employee Relations”, Upper Cumberland Heating & Cooling

December 8, 1998 (Co-Presenter)

“Effective Communication Techniques”, Upper Cumberland Heating & Cooling

January 5, 1999 (Co-Presenter)

COMMUNITY SERVICE

Assisted with reading and writing tutorial programs for minority students in the community.

Assisted with residential home improvements at Friendship Haven Nursing Home.

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