Customer Care Inside Sales

Jacob N. Wall

303-***-****

********@*****.***

EDUCATION

Bullard High School Bullard, TX

High School Graduate Aug 2009 – May 2013

Western Governors University Salt Lake City, UT

Cybersecurity Major Currently Enrolled

Certifications

Comptia A+

Comptia Net+

ITIL Foundation in IT Service Management

CIW Site Development Associate

WORK EXPERIENCE

Vivint Smart Home Lindon, UT

Customer Care Representative Jan 2016 – Sep 2016

• Technical/billing support

Vivint Solar Lehi, UT

Inside Sales Appointment Setter Sep 2016 – Nov 2017

• Potential customer initial contact inbound/outbound

• Customer pre-qualification/appointment setting for consultation Pedestal Pro Lindon, UT

SEO Specialist Nov 2017 – Mar 2018

• Improving and maintaining SEO of company website

• Website testing

• General IT assistance

Horrocks Engineers Pleasant Grove, UT

Helpdesk PC Technician Mar 2018 – Current

• Computer building

• Helpdesk

• Asset Management

ADDITIONAL SKILLS

Bilingual: English and Spanish

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