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Desktop Support Service

Clayton, North Carolina, United States
August 23, 2019

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*** **** ***** **.

Garner, N.C *7529


Network Analyst

Technology Support Technician and personal protection-oriented professional who consistently demonstrates the latest in desk top, support networking, and customer services. Dedicated to configuring, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile device, phones and another computer and telecommunications equipment. I was valued for effectively resolving challenges.

Active U.S. Government Security Clearance


•Hardware/Software troubleshooting

•Linux Administration

•DHCP Server

•TCP/IP Configuration

•VPN and remote dial-in users

•Network Virtualization Administration

•iCloud Computing Concepts

•Command –line interface


Experience with managing, configuring, and troubleshooting AAA in a lab class setting 6/mos

Knowledge of AAA, 802.1x, EAP protocols, Familiar with TACACS+, and other essential authentication/authorization methods 12/mos in a lab setting

Experience with Layer 2 & Layer 3 networking 24/mos

Understanding of Linux 4/mos

Knowledge with packet traces and Wireshark 3/mos in a lab setting


CompTIA A+


Bachelor’s in Cyber Security Networking at ECPI University graduated June 2017

GPA: 3.63/4.0s

ECPI University

4101 Doie Cope Rd

Raleigh, NC. 27613

Associate of Science Degree at ECPI University graduated April 2016

Network Security

GPA: 3.50/4.0s

ECPI University

4101 Doie Cope Rd

Raleigh, NC. 27613


Apex Systems, Overlook II Suite 200, 4870 Sadler Road, Glen Allen, Virginia 23060, 03/11/2019 to present, Erik Nelson, Direct: 804-***-**** Fax: 804-***-****

Providing help desk support for the networks, web applications and software/hardware.

Windows / NMCI / NGEN environment, Active directory, End user’s computers, Account Activation, run PKI script, Outlook soft, CAC/Certificate.

Network Analyst 1, Temporary Solutions, 2321 Crabtree Blvd, Suite 110,

Raleigh, NC, 09/2018 to 1/2019, Lisa Needham, 919-***-****

•Assessing the communications network system and software needs.

•Resolving network and communications operational problems

•Worked with the Power Edge R730 Server.

•Desktop support and Networking involved the installation, maintenance, deployment and repair, configuration, and troubleshooting.

Level 1 Analyst IT Help Desk Support, HCL America-Cary, NC USA,1100 Regency Parkway, Cary, 6/2017 to 12/2017, Gregory Moore, 919-***-****

•Accepted and registers approximately 30 Service Calls daily.

•Classify Service Call According to the specified options

•Refer Service Calls to the appropriate Resolution Owner Support Group

•Tracks the progress of an owned Service Calls during entire lifecycle (from start to end register to close) to ensure that it is resolved within the agreed Service Level Agreement

Information Technology Experience

Information Technology Specialist, Volunteer Program, 508 Fulton, Durham 27705, Durham, VA. 6/2016 to present Steve Stanfield, 919-***-**** over, Durham VA Medical Center OI&T

Daily duties include:

•Troubleshooting end-user computer application and /or network connectivity problems in person or in/outbound calls. Always paying attention to details.

•Troubleshoots network printers, scanners, fax machines, desktops, laptops.

•Perform virus scans. Disk recoveries, server, and disk backups, installations, personalizes, and issue computers and peripherals to end-users.

• Conduct inventory of IT equipment on hand. I assist in gathering information to respond to client questions and reported problems.

•I have diagnosed, resolved, order, and replaced parts in computers.

•Troubleshooting Telecommunication System

I did about 500 hours in the Volunteer Program as a desktop support technician at the Durham VA Medical Center OI&T section. I provided customer service support for most computers users at the Durham VA Medical Center.

, Information Technology Specialist (Work Study-Program) 2/2015 to 6/2016, Mavis James, 919-***-****, Ext 7900, 508 Fulton, Durham 27705, VA Medical Center OI&T Department.

Daily duties include:

•Conduct inventory of IT equipment on hand. I assist in gathering information to respond to client questions and reported problems.

•Provides assistance to employees performing information-processing tasks.

• Apprises supervisors of progress of tasks, identify problem areas and recommends solutions

•Handled technical troubleshooting within an environment, including system crash, slow down and recoveries.

•Engage and tracked priority 1 issues.

•I have diagnosed, resolved, order, and replaced parts in computers.

Securitas Critical Infrastructure Services (SCIS) Morrisville, NC, 6850 Versar Center, Suit 301 7/2012-11/2016, Site Lead, Perry Williams, 703-***-****,

•Supervisor security officers act to ensure that all post orders are followed, that established rounds are completed, and that reports are filed.

•Train Security Offices and other company ‘s and other’s personnel

•Assist in the submission of payroll and personal information to the company

•Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately

•U.S Navy, Configuration Management USS George Washington (CVN 73), Yokosuka, Japan 4/2010 – 3/2011, Noel, Anguiano, 240-1110-263-7382, 9/16/2000.

Configuration Management includes: plans Identification audits, control, status accounting, it involves interaction among contractor program functions such as system engineering, hardware/software engineering, specialty engineering, logistics, contracting.

• Tracked priority 1 issues.

• Tracked all equipment on the ship from cradle to grave.

• Troubleshoot hardware and software issues

• Configured computers software

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