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Customer Service Data Entry

Location:
North Chicago, Illinois, United States
Posted:
August 23, 2019

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Resume:

Tamika Jones

OBJECTIVE Seeking a responsible position within a firm that will utilize my skills.

Qualifications

SAP, CRM, Salesforce, Word, Excel, Outlook Experience (6yrs)

Personal attributes include the ability to work well with others

Energetic

Detail Oriented

Employment

June2019-Present Dollar General (Lead Key Holder)

Provide superior customer service leadership; greet and assist customers.

Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.

Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.

Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.

Assist in implementation and maintenance of planograms.

Open and close the store under specific direction of the Store Manager.

Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence

Jan2019-Present Rosalind Franklin University (Financial Services Rep) (Contract)

Correspond with customers via telephone and e-mail

Make 50 to 75 outbound calls and Answer 25 to 50 inbound calls

Strong communication (verbal and written) and interpersonal skills

Attention to detail and ability to manage multiple projects in a timely manner

SAP experience

Customer Service and Data Entry

Invoices to Checks

AR/AP

Oct2016-Dec2018 Direct Energy (Claims Rep)

Correspond with customers via telephone and e-mail; respond to inquiries, provide quotes, file claim and provide claim updates.

Answer 50 to 75 inbound calls…Make 25 to 50 Outbound calls

Accurately enter and maintain all claims and customer data in company order entry systems

Track orders through vendors…. update customers as needed

Strong communication (verbal and written) and interpersonal skills

Attention to detail and ability to manage multiple projects in a timely manner

SAP experience and Salesforce

Interact with customers to provide information in response to inquiries about claims and services and to handle and resolve complaints.

Customer Service and Data Entry

Feb2016-Aug2016 CVS Caremark (Pharmacy Technician) (Contract)

Corresponded with Doctors and Nurses via telephone and e-mail; respond to inquiries, filled prescription and provide order updates.

Answered 75 to 150 Inbound calls…Made 50 to 75 Outbound calls

Accurately entered and filled infusion prescriptions and customer data in company order entry systems

Tracked orders through UPS…. updated Nurses and Doctors as needed

Interacted with customers to provide information in response to inquiries about their infusion medication and prescriptions and to handle and resolve complaints.

Customer Service,Data Entry, Word, Excel, Outlook

SAP and Salesforce experience

Feb 2015-Feb 2016 FMS INVESTMENT CORP (Default Resolution Specialist )( Contract)

Corresponded with Students via telephone and e-mail; responded to inquiries about defaulted loans

Collected student loans for the dept of education

Answered 50 to 75Inbound calls….Made 150 to 200 outbound calls

SAP and Salesforce experience

Sept 2014-Feb2015 Integrated Home Healthcare (Intake Coordinator) (Contract)

Corresponded with customers via telephone and e-mail about appointments

Answered Phones 50 to 75 Inbound calls….Made 25 to 50 Outbound calls

Accurately entered and maintained all appointment times and customer data in company order entry systems

SAP and Salesforce experience

Sept 2013-Sept 2014 Aon Hewitt (Customer Service) (Contract)

Corresponded with customers via telephone and e-mail; responded to inquiries, provided quotes for benefits, withdraws and loans

Answered from 150 to 200 inbound calls

SAP experience and salesforce

Interacted with customers to provide information in response to inquiries about benefits,401K and pension services and to handle and resolve complaints.

Data entry, Customer service, Healthcare benefits,401K and Pension

Feb 2013-Aug 2013 Omeda (Customer Service Rep) (Contract)

Corresponded with customers via telephone and e-mail; responded to inquiries, provided quotes, placed orders and provided order updates.

Tracked orders through delivery; updated manufacturing/shipping team and customers as needed

Maintained proficient knowledge of all company products and services

Accurately entered and maintained all orders and customer data in company order entry systems

Ten(10) to fifteen (15) years experience in customer service position

Answered 75 to 100 inbound calls

Order Entry, Customer service

Emails to Customers for Credit Card Purchases…Invoices to checks

SAP and Salesforce experience

Aug 2012-Jan 2013 Enova Collections Rep (Contract)

Corresponded with customers via telephone and e-mail; responded to inquiries, provided quotes, Corresponded with Customers via telephone and e-mail; responded to inquiries about defaulted payday loans

Answered 50 to 75Inbound calls….Made 150 to 200 outbound calls

SAP experience and Salesforce

Order Entry, Data Entry and Customer Service

Aug 2011-Aug 2012 Gordmans (Guest Service Lead)

Answered phones

Customer Service

Sales Floor,Exchanges, Returns

Feb 2008-April 2011 Liberty Taxes (Tax Preparer)

Filed tax return

Answered phones

Fax, Word & Excel and Data Entry

Customer Service

Educational Background

George Washington Carver High Memphis, TN



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