Executive Assistant Manager

Bettie L. Dalton ***- ***-****

** **** ****** *******@*****.***

Winthrop,MA 02152 www.linkedin.com/in/bettie-dalton-3ba00414/

SUMMARY

PROFESSIONAL EXPERIENCE

ATI Systems, Boston, MA

Executive Assistant / Personal Assistant 2018 to 2019

Report to the President on all business and personal matters

Manage all incoming calls, calendars and correspondence on behalf of the President, ensuring that the President is kept up-to-date

Prepare reports, memos, emails, letters, meeting minutes and other documents

File and retrieve corporate documents, records, and reports (internally/externally)

Arrange all domestic and international travel for president and staff

Participate in preparing proposals and supporting sales team goals as well as marketing efforts

Lead recruiting and interview processes

Track expenditures and approve expense reports

Oversee maintenance and management of multiple residential properties (in/out of state), as well as tenants needs

Maintain company/president’s vehicles, office supplies, equipment and daily attendance

Biotrans, Brockton MA 2017 to 2018

Office Manager / Executive Assistant

Reported to the President of Development/Chief Legal Officer; provided administrative support to the executive team and nineteen Managers with a demonstrated ability to improvise, improved procedures, and meet demanding deadlines.

Organized special events, travel arrangements, scheduling, corporate agendas and itineraries. Directed business relations, and distribution of company literature to stimulate client interest and sales leads.

Managed purchases, sales, direct third-party vendor relations, generated and maintain tracking records. Increased revenue by setting up new vendors for 50% savings. Create monthly expense reports, budgets, and filing system.

Processed legal documents and filings for nineteen states.

Worked directly with managers for reports, special requests, orders and maintained records.

Updated and maintained the CDL and Non-CDL Drivers Qualification Files. Worked with managers to coordinate schedule and scheduled test for CDL and Non-CDL Drivers. Tracks test results and follows up with vendors if results are not received in a timely. Informs appropriate management staff of test results.

Developed and distribute weekly newsletter and company-wide announcements.

Boston Medical Center, Boston MA 2012 to 2017

Practice / Office Manager / Executive Assistant 2014 to 2017

Oversaw the day-to-day $5.5 million operations for 23 employees and 4 clinicians.

Reported to the Director, Boston University Affiliated Physicians; provided efficient administrative support to three offices, managed administrative processes such as proficient outlook calendar and schedules, travel arrangements, event planning, correspondence preparation and distribution; meeting preparation and documents of minutes, prepared and reconciled expense reports, handled confidential information, equipment negotiation and purchases; and the facilitation of information technology services, included system upgrades, data information systems, and web site improvements.

Strong organizational and communication skills with the ability to independently plan and managed diverse business relationships. Proven record of success increased efficiency and reduced expenses. Accustomed to fast-paced, high-pressure positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality services.

Managed all aspects of a multi-physician medical practice and office logistics included physicians, employees, patients scheduling, registration, monitor patient flow and wait time, medical billing, medical records, referrals, accounts payable, accounts receivables, bank deposits, credentialing, purchases, marketing, payroll, responsible for hiring, training and supervise staff, conducted employees staff meeting, clinical staff meeting and performance evaluations. Maintained employee’s time and attendance records. Scheduled and coordinate meetings, interviews, appointments and events. Processed payroll on a weekly basis. Liaison between physicians, employees and patients in a clinical and business setting. Maintained office equipment and orders for non-clinical supplies. Responsible for reports (e.g. Financial, Press Ganey, Meaningful Use).

Monitored all physician schedules included cancellations and booking errors. Implemented schedule recommendations to improve patient access. Responsible for renewal and maintain records for physician’s federal and state Licensures (e.g. DEA, controlled substances, state medical license). Implemented and ensure state regulatory policies and procedures into daily office practices, informed and training staff (e.g. HIPPA, JCAHO).

Bettie L. Dalton Page 2

Supervised the billing and medical records department, front office, oversaw referrals and medical staff, triage patient, complaints, and work with appropriate personnel / departments to resolve issues, process patient and insurance refunds. Developed and managed practice’s in-house collections for co-payments, billing and patient outstanding debts. Managed the after-hours on- call provider schedule and liaison for the answering service company.

Manager of Billing, Compliance and Project Management 2012 to 2014

Oversaw the management of Evans Medical Foundation professional billing operations.

Reported to the Vice President, Evans Medical Foundation; managed all aspects of $330 million revenue cycle to maximize reimbursement & increased collection by 5%; developed work flow to ensure all requests for additional information from vendors and practices is met in a timely manner; maintained and reinforced all HIPPA guidelines and regulations as related to patient/lawyer/insurers; assisted in the preparation of presentation materials for 11 practices; conducted quarterly meetings with all practices to review financial performance and make recommendations for improvements.

Hired and mentored staff with a commitment of quality and excellence; maintained payroll and personnel records of all employees. Developed and implemented training program for front desk staff to increase co-pay collections, was lead project manager for implementation of new billing platform and training program to ensure prior authorizations are obtained prior to service being rendered in order to increase revenue for first claim submission; provided education to providers of best practice billing standards; analyzed accounts receivable to direct efficiencies with billing vendors; led billing focus group with practice managers to address global issues and find resolution.

Longwood Orthopedic, Chestnut Hill, MA 2011 to 2011

Billing Manager

Oversaw the daily medical and billing office operations; responsibilities included Administrative, Billing, Accounts Payable and Accounts Receivable; reviewed clinical documentation to ensure best practice standard and compliance; negotiated fees with Insurers; assisted with precertification of services with insurers; preparation and delivery of weekly and monthly financial reports to key stake holders.

Law Office of Samuel Rotondi Esquire (The Outsource Group), Wakefield, MA 1993 to 2010

Billing Manager / Paralegal

Member of the administrative team for law firm/collection agency representing hospitals and physicians in workers’

compensation, motor vehicle accident (MVA) and third-party cases.

Client liaison between attorneys, clients, health care providers, insurance carriers, law firms &government agencies.

Analyzed tort data and medical documents to define financial responsibility of associated party/parties.

Coordinated litigation with legal professional, insurance carriers and patient for claims management.

Demonstrated strong negotiation skills for motor vehicle claims settlements.

Successfully resolved audit issues.

Filed Liens for Motor Vehicle Claims in all States and Workers Compensation Liens with the Commonwealth of Massachusetts Department of Industrial Accidents.

Prepared case files for attorneys reflecting supporting forms and documentation. Collaborated with Attorneys, Medical Insurers to facilitate and expedite case settlements.

Performed coding & billing per state and federal regulations and authorization for physician surgeries on worker’s compensation claims. Responded to inquiries from physician on CPT codes; diagnosis codes (DRG) and appeals with insurances. Negotiated physician fees prior to services being rendered and obtained approval above the DIA rate. Maintained and monitored reimbursement rates with payers. Interfaced with third party auditors and filed any necessary appeals. Maintained knowledge of hospital scheduling and billing system; IDX.

Communicated with providers to address business needs; analyze financial data and generate revenue reports.

Assessed, developed and implemented procedure to increase efficiency and reduce outstanding receivables.

Trained staff on the appropriate coding and documentation requirements. Maintained staff records and weekly payroll. Responsible for interviews, termination and performance evaluations.

Assisted in the implementation of HIPAA training to ensure compliance of federal and state laws and regulations.

EDUCATION

Associates Degree, Human Services/Paralegal, North Shore Community College, Beverly, MA

Medical Billing & Coding Certificate, Quincy College, Quincy, MA

PROFESSIONAL AFFILIATIONS

Notary of the Commonwealth of Massachusetts

COMMUNITY ACTIVITIES

Volunteer-St. Joseph’s Church and St. James Church, Salem, MA

Consulted with elderly population in health care/medical bills and related document preparation.

Volunteer- Benevolent and Protective Order of Elks, Winthrop, MA

Esteemed Lecturing Knight Chairperson for $10K Fundraiser to support youth scholarships, veterans, and the needs of children and adults with disabilities (Winarc).

Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Apple, Care Tracker, Medi-tech, IDX, GE Centricity, Epic, Lawson, Kronos, QuickBooks, Paychex and VOIP Phones.

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