Desktop Computer

Ronald Barger

*** ****** ***

SELLERSVILLE Pennsylvania 18960

C: 267-***-****

********@***.***

Summary

IT System Specialist experienced in helping users correct problems with computer systems, brings more than 7 years of diversified desktop, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working along to investigate and fix problems. Skills in Windows computer desktop administration, excels at identifying and solving technical issues.

Skills

7 years IT experience and various levels with progressive experience and responsibility

Troubleshooting and diagnostics desktop issues

Operating software upgrade and installs

MS Office proficiency 2003, 2007, 2010,2013 2016

Some Activity Directory experience

Windows XP, 7, 8, 10

Strong knowledge of FTP, Desktop Network Configurations, Citrix, Kaspersky, Cisco AMP, Filezilla, Remote Desktop, VNC Viewer, Team Viewer, AnyDesk, Adobe Products, Vonage VOIP administration, mobile device setup, printer & peripheral device setup, Gmail, Newzware, PPI, Adbase, Adtracker

Strong Project Management skill and documentation

Responsible for local coordination, installation and ongoing support of various computer systems.

Computer hardware repairing and upgrades

Performed Active Directory user management

Enhanced knowledge base documentation available for end-user

Experience

Bucks County Courier Times Levittown PA

IT System Specialist 7 years

Provided IT support for tickets that were opened via Manage Engine.

Provided assistance via email, phone, remote desktop applications

Install / rebuild /maintained Dell / HP desktop computer systems

Install and maintained Dell / HP / Ricoh MFP peripheral equipment

Performed installations, hardware repairs, maintenance, technical assistance, and support on Windows 2000, XP, Vista, 7 and 10 computers.

Administered a NEC 2400 and Vonage VOIP phone systems

Assisted in the moving four companies to different locations after a company buy out, this was a two year ongoing project

References Available upon request

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