PROFESSIONAL EXPERIENCES

Harman Internationnal:

Support Engineer Level 2 & 1 (March 2019 – Present) (Rema 1000 Customer : English Environment )

- Analysis and treatment of production incidents reported by users.

- Replicate the issue in test environment, create a excel file that describes the steps of reproduction.

- Ensure follow-up of incidents with respect for priorities and constraints(Respect of SLA(service level agreement)).

- Analysis of recurring incidents and proposed workarounds, debugging and finding the root cause.

- Analysis different sources (batch jobs, talent job, proc, JavaScript ..)

- Database audit.

- Do the monitoring of applications

- Ensure communication with different teams (REMa team and support Level 3).

- Training for new team members (technical and functional). Technical Environments: Scrum, ServiceNow, CRM, Oracle SQL Developer, mRemoteNG, FileZilla, Talend tools, Talend Administration, Splunk, Workplace, Weblogic, Azurde DEvops (visual studio)., Excel. Cisco Jabber, Oracle, SQL / PLSQL, HTML/CSS, JavaScript, Shell, Linux, XML, Talend, Java, Proc, Crontab

Functional: ERP GOLD dedicated to supply chain optimization( Orders, receptions, Invoice control, Stock management, Returns ….).

Support Engineer Level 3 (July 2017– February 2019) (Symphony E-Retail) (French & English Environment)

- Provide technical and functional support to customers (last level support).

- Be able to handle customer requests quickly.

- Ensure follow-up of incidents with respect for priorities and constraints.

- Analysis of the incident, diagnosis and resolution or passage of the incident in maintenance team.

- Be responsible for the customer request from support to effective resolution.

- Unblocking customers via VPN in case of emergency in production (i.e propose workarounds)

- Make meetings with customers.

- Ensure out-of-hours duty.

Technical environments: Oracle, SQL/PLSQL, Java/JEE, Javascript, PROC, XML, HTML,Shell, Unix, Eclipse, Putty, Sql Developper, CRM, ClearCase, ClearQuest, Functional : ERP GOLD dedicated to supply chain optimization Customers : Central England Co-Operative, Casino, Aziza, Vindemia, Marjane Holding, Conforama, Le Bon Marche / Franck Et Fils, Detailresult Services, Ahold .. Adines Maroc : Software Engineer (February 2016 - February 2017)

- Analysis, conception and development of a quotation system.

- Analysis, conception and development of an activities report application.

- Website redesign.

Technical environments : UML, PHP, Laravel, Angular js, Bootstrap, HTML5/CSS3, Mysql, Javascript, Jquery, Eclipse.

INTERNSHIP

Oratech Consulting: Intern du Software planning Engineer et analyse JAVA & du JEE cahier – Casablanca des charges. Morocco (March - September 2015)

- Topic: Overhaul of the commercial management system of the Autonomous Board of Distribution of Water and Electricity SAFI Morocco - including these 4 modules (subscription, parameterization, meter movement and billing).

- Tools : UML, Scrum, SOA, JAVA/JEE, JSF 2,Primefaces 5, Spring(IoC,Security), Hibernate, JPA, XML, SOAP,JAX-WS,BPMN, BPEL, Bootstrap, JUNIT, Maven, Open Open ESB,GlassFish, Postgres,PgAdmin, Tomcat, Eclipse, SOAP UI, IText & Fying-Saucer, Axis 2. Directorate of national meteorology: Intern PHP Developer - Casablanca Morocco / (March - June 2013)

- Topic: Conception and development of an online consultation system for air quality information.

- Tools: UML, PHP, HTML /CSS,javascript, Highchart, JQuery, DatePicker, Oracle, SQL/PLSQL, Oracle Schedule, MVC, Sql developer,Netbeans.

PROJECTS

Conception de la base and cible develepement par le biais of a web application Smart Advertising.

Tools: JAVA/JEE (Servelt, Jsp,

Hibernate, Jstl), MySQL, API

(JavaMail, FileUpload, Google Map),

MVC, Android, Rest.

Conception and develepement of

an encryption application.

Tools: UML, 2TUP, Java/JEE,

hibernate, Axis2, JAX-WS, Asp.net,

API linQ, API Open XML,

Microsoft SQL Server.

XML to SVG (Generate an SVG file

from the XML file of a use case

diagram).

Tools: SVG, Java, Jdom, ATL, XML.

Conception and develepement of

an application of management of a

computer park.

Tools: UML,Design Patterns, 2TUP

,JEE (Jsp, Servlet), MySQL, Jdbc.MVC.

Meryem ABOUNASR

27 years old

: ac95pd@r.postjobfree.com

: +212-***-***-***

Casablanca – Morocco

SKILLS PROFESSIONNELLES

- ERP : Construction d’une

GOLD

Programming languages :

C/C++, ProC,JAVA / JEE, PHP,

SQL/PLSQL,.NET/C#.

Web Technologies:

HTML5/CSS3, Bootstrap, XML,

JavaScript, JQuery, Angular js.

Database : Oracle, MySQL,

PostgreSQL.

Microsoft SQL Server.

Modelization : UML, Design

Patterns.

Operating system : Windows,

Linux.

Autonomous, organized, Motivated

LANGUAGES

French designer, PL/SQL, Talend,

English

Arabic

HOBBIES

Reading Construction d’une

Sport

Music

EDUCATION

- Construction d’une base d’informations temporaire pour améliorer le 2015 : Master's Degree in Software Quality - Faculty of sciences Ben M'sik s - Casablanca Morocco. 2013 : Bachelor's Degree in Mathematical Sciences and Computer Science - Faculty of sciences Ben M'sik s- Casablanca Morocco.

2010 : Graduate degree in Physics and Chemistry at High School Idriss Elharty - Casablanca Morocco Software & Support Engineer

Contact this candidate