Customer Service Manager
Resume:
Age: ** yrs.
Gender: Male
Citizenship: Philippines
Marital Status: Married
Height: 6’0’’
Weight: 190 lbs
A well-rounded individual who is willing to be part of a company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills. A 7-years system software and hardware maintenance specialist with professional experience in the installation and troubleshooting of CCTV and alarm systems. Employing preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. As well as troubleshooting, assembling, disassembling, repairing and monitoring alarm system hardware and electronic devices such as smoke alarms, audio surveillance equipment and television monitors. MLHUILLIER PHILS. INC. Bohol, Philippines
System and Computer Technician January 2012-March 2019 Experiences:
System software and hardware maintenance
Installation and troubleshooting CCTV and alarm systems (SSMI & 911) MLHUILLIER PHILS. INC. Cebu, Philippines
Branch Manager April 2011-December 2011
Experiences:
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales. Bring out the best of branch’s personnel by providing training, coaching, development and motivation. Address customer and employee satisfaction issues promptly.
JOHN MICHAEL JUMANGIT TAPIS
Ezdan 30, Al Wukair, Qatar
Contact No. +974-****-****
E-mail: **.***********@*****.***
PROFILE
PROFESSIONAL EXPERIENCE AND SKILLS
MLHUILLIER PHILS. INC. Cebu, Philippines
Assistant Branch Manager October 2010-March 2011
Experiences:
Hire, train, and supervise branch employees. Enforce company regulations and oversee security measures. Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels. Works to gain and retain customers by maintaining high standards of customer service.
MLHUILLIER PHILS. INC. Cebu, Philippines
Pawnshop Teller April 2010-September 2010
Experience:
Functions as money remittance teller, vault custodian, jewelry appraiser, money changer verifier, airline ticketing teller and insurance personnel. BISLIG VENTURES CONSTRUCTION AND DEVELOPMENT INC. Bislig City, Philippines Computer Technician/Office Staff December 2006-May 2007 Experience:
Takes care of the company’s system software and hardware maintenance. Installed and troubleshoot CCTV and alarm systems.
Experience System software and hardware maintenance and office works College De La Salle John Bosco College 2005-2010
Course: Bachelor of Science in Computer Science
High School De La Salle John Bosco College 1999-2003 Elementary De La Salle John Bosco College 1993-1999 Briefing on Pawnshop Regulations June 19, 2014
Know Your Money & Counterfeit Detection Seminar October 26, 2013 Anti-Money laundering Seminar November 23, 2012
Basic Jewelry-Watch Appraisal Seminar August 24, 2010 EDUCATION
TRAININGS AND SEMINARS
Work Attitude and Customer Service Seminar August 18, 2010 On-the-Job Training on Computer and Software Applications May 15, 2008 Michel Jones Lhuillier Company CEO
Desiderio Flor Boyles Regional Manager
Ronelyn Sumatra Laquinta Branch Manager
REFERENCES
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