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Social Media Customer Service

McHenry, Illinois, United States
August 22, 2019

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` Bradleigh Kottke


Focused, hardworking,

passionate, friendly and

positive individual who

seeks to create a

comfortable environment

to contribute to

Analytical and detail-


Digitally proficient in:

o Microsoft Office

o JavaScript

o jQuery

o NodeJS

o Cascade Style



o Bootstrap 4

o Adobe Creative


o YouTube

o Prezi

o Survey Monkey

o Twitter Analytics


o Python

o SQLite3

o Microsoft Access

o Database Query


o Angular

o RxJS

o Testing/Debugging

o Scrum

o Agile

o Json

o FontAwesome

Career Objectives

Highly motivated and fast-learning college-graduate pursuing a position in technology, where I can utilize my creativity, strong communication, critical-thinking, and team- working skills. As a focused student, I experienced working independently. As a people person, I’ve enjoyed my roles in a group to work together and lead a project meet goals and deadlines. As a tech enthusiast, I am passionate about learning and practicing new skills pertaining to web development. To me, the challenge of problem-solving and designing brings me pride and bliss.

Work Experience

HeplerBroom, LLC

Web Application Developer November 2018 – May 2019 o Refined communication skills while working with a partner at the firm as well as worked independently

o Employed marketing and programming skills—HTML and CSS—to develop a map- like application for employees at the law firm as an informative resource communicating information about counties throughout the Midwest as well as information about the different offices within the firm o Keeping users in mind, refined my graphic-design skills when designing a professional, yet intuitive, layout for the application o Engaged problem-solving and critical-analysis skills while working through programming errors and bugs as well as practicing efficient code practices

Student Portfolio

Design and Front-End Development for Student Portfolios May 2019— Present o Collaborated with client about her expectations and ideas to cultivate a UI design for her poetry portfolio

o Utilized Angular, HTML, JavaScript, and CSS skills to develop the student’s poetry portfolio

School Project

Database Final – 2019

o Created a SQL database—including the development of relationships between data tables

o Wrote queries to filter tables and data to obtain specific data information o Analyzed the project for assurance that all data, tables, and table relationships were correct and that no errors occurred.

Bjorkman’s Ace Hardware

Customer Service Representative 2013 – Present

o Provided excellent customer service skills and engaged in excellent listening skills to promote customer satisfaction and customer loyalty o Assisted with social media advertising by writing posts that announced special deals throughout the store via Facebook

o Refined leadership skills by managing cashiers on duty o Utilized multitasking skills through job duties of answering phone calls, coordinating customers, and helping other cashiers

Imagine Capital Group

Social Media Marketing Intern October 2017 - December 2017 o Managed an engaging Twitter feed that advocated for diversity within the finance and technology industry based off the mission of the Venture Capital Company o Implemented SEO procedures when optimizing hashtags in order to market to the largest audience possible, then used Twitter analytics to evaluate tweets o Translated popular Twitter hashtags to Chinese, Korean, Japanese, Spanish, German, and French

o Researched different Venture Capital Company newsletter templates then recommended a template that could be well-managed based on the size of our team

DePaul University, Chicago, IL 2015-2019

Bachelor’s of Art in English, with a focus in

Creative Writing

Dean’s List September 2015

GPA: 3.25/4.0

Augustana College

Enrolled from 2014 to 2015

Education 815 - 403 - 1951

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