Customer Service Assistant
Resume:
Christian Wilhite
******************@*****.***
PROFESSIONAL SUMMARY
Entry level service-oriented individual with two (2) years of hands on customer service experience. Core competencies include but are not limited to: critical thinking skills, ability to multi-task, and prioritization abilities. Known for being an eager to learn team member with excellent communication, prioritization and multi-tasking skills.
EDUCATION
Bachelor of Science, Business Administration May 2018
Mississippi State University
Minor in Risk Management & Insurance
ORGANIZATIONS
Sigma Alpha Epsilon, Member
Economics Club
PROFESSIONAL HISTORY
Morris Nursery June 2019 - present
Irrigation technician
Worked with customers to ensure irrigation systems were installed and working appropriately
Responsible for maintenance and repair of irrigation systems
Prioritized maintenance schedules daily
State Farm August 2018- Jan. 2019
Sales Team Member
Interview clients by phone or in person to discuss current coverage and analyze client needs
Contacted potential clients and created rapport by networking, cold calling, or using referral to assist in their insurance coverage needs
Implemented effective strategies to sell new insurance policies or make adjustment to current policies
Central Distributors June 2017 – August 2017
Office intern
Performed responsibilities and worked in office and warehouse settings
Responsible for ordering, distribution and customer service
Responsible for top notch customer service to include: reaching out to customers, following up on customer concerns and assisting with special events
Supported C-Level executive on special projects
Morris Nursery May 2016 - July 2016 Landscape Assistant
Responsible for working with team members to ensure appropriate maintenance of lawns and flower beds for multiple customers
Responsible for communicating with customers in order to make sure they were satisfied and needs were met
ADDITIONAL SKILLS
Expert at Microsoft Word
Proficient at Microsoft Excel
Served as Ambassador for Sigma Alpha Epsilon at multiple community service events including 5K for Cystic Fibrosis, Food Drive for RIFA, Autism Awareness and American Cancer Society
Leadership experience serving as Vice President of the Student Government Association, “big” brother in SAE and a College of Business Ambassador
Participated in Intra-mural sports while at Mississippi State including basketball and football
Received Certificate of Recognition for community service hours from Mississippi State University
CERTIFICATIONS
Property and Casualty Producers License
Contact this candidate